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All reviews full kitchen underground parking separate bedroom parliament hill within walking distance byward market rideau canal elgin st downtown ottawa bit dated own meals location is excellent minute walk indoor pool hot tub per night the sofa bed
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8 - 13 of 867 reviews
Reviewed 4 weeks ago

Underground parking, courteous staff, check-in and out very professional. Staff is patient and long check-in and check-out lines were almost every day. Rooms clean and a little worn out. Aircon a little too noisy. Rooms are spacious and real family rooms.

  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Woofter888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuiteCartier, Guest Relations Manager at Cartier Place Suite Hotel, responded to this reviewResponded 4 weeks ago

Dear Woofter888,

Thank you We appreciate you taking the time to provide us with such detailed feedback about your stay. Please note that the Air Condition unit concerns have been passed on to our maintenance team. We are always looking to improve our service and amenities at the hotel.

We look forward to welcoming you back.

Cartier Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Suites have lounge and kitchen and laundry avail also on each floor. Can walk to most things and plenty of eateries around. An oldy but a goody motel. Even a dollarama 20 mts away with everything in it.

Stayed: September 2018, travelled solo
Thank Cheryl-Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuiteCartier, Guest Relations Manager at Cartier Place Suite Hotel, responded to this reviewResponded 4 weeks ago

Dear Cheryl-ann H

Thank you for choosing to stay with us and are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

Cartier Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 7, 2018

Conveniently located in downtown Ottawa. Reasonably good room rates. Nice spacious rooms/suites. Clean rooms and bath. Hardly any amenities though. Check in, check out, or anything to do with the front desk takes time. Plan to spend at least 5-10 minutes each time. They have only two members helping with everything at any point in time; and invariably there is a long line of people waiting to be served. The front desk staff are not efficient. They lack focus and attention. Very chatty and not very businesslike. Housekeeping is a little better; above average. Convenient parking in the basement. Parking costs extra. Free WiFi all over the property. Lots of good eating options near the hotel. The restaurant attached to the hotel is average.

Room Tip: Seek higher floors for quieter rooms and better views.
  • Stayed: August 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Ram L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuiteCartier, Guest Relations Manager at Cartier Place Suite Hotel, responded to this reviewResponded September 8, 2018

Dear Ram,

Thank you for your sharing your feedback and are happy you appreciated our great location during your recent stay with us. We apologize for the service provided to you upon check-in and have forwarded the concern to our Front Desk Manager. We are pleased to provide our guests with a secure indoor parking facility in the downtown core. In order for us to do so, a parking fee will apply. Our parking rates are priced comparatively with other downtown Ottawa hotels. As an alternative, outdoor city pay lots are located nearby the hotel.

Cartier Customer Care

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Reviewed August 29, 2018 via mobile

Hotel is generally okay and clean.

I had really a 1bed apartment not a standard hotel room so well done for that.

Location is just perfect, round the corner you have ample food selection and you have an excellent grocery 2 blocks away. Also the hotel is walking distance to all major sites.

Bus stops close by.

I would stay here again.

Stayed: August 2018, travelled solo
Thank Clint S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuiteCartier, Guest Relations Manager at Cartier Place Suite Hotel, responded to this reviewResponded September 5, 2018

Dear Clint,

Our locations are definitely one of the things we are very proud of about our
hotel. We are so lucky to have a property in the heart of Ottawa and a
very strategic location that brings our guest just a few steps away from must-see attractions and
modern-day conveniences.

We hope to see you again soon.

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Reviewed August 22, 2018

The hotel is located just feet away from the night life on Elgin Street. There are many bars, pubs and restaurants nearby. The room itself was very damp and although there was a balcony, it had no privacy whatsoever because of the large apartment building directly across the street. Later in the evening I went down to the hotel bar. It only had three or four patrons. I waited for over 5 minutes and no one came over to serve me. I left and found a great pub a few hundred feet away called Deacon Brodies. Great staff and live entertainment.

Room Tip: Get a room on the south side and you would have some privacy. Go around the corner on Elgin where you will find many pub choices.
  • Stayed: August 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuiteCartier, Guest Relations Manager at Cartier Place Suite Hotel, responded to this reviewResponded September 5, 2018

Dear Evening getaway,

We appreciate you taking the time to provide us with such detailed feedback about your
stay. We are sorry to hear that several things throughout your stay did not meet your
expectations. Please note that your concerns have been passed on to our Housekeeping and Restaurant Management.

We do hope you give us another chance as we will definitely improve our services.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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