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“Fantastic Location - Incredible staff!” 4 of 5 bubbles
Review of Lord Elgin

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Lord Elgin
Ranked #19 of 66 Hotels in Ottawa
Certificate of Excellence
Oakville, Ontario
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Fantastic Location - Incredible staff!”
4 of 5 bubbles Reviewed 24 March 2012

I stayed at the Lord Elgin with a girlfriend in May 2011 when we were down for Race Weekend. My friend was running the full marathon, and myself the half. In 2010, we stayed at the Westin. While the Westin in cosmetically "prettier", the Lord Elgin's service is unparalleled. The staff were among the friendliest, and most helpful I've ever come across. Right down to helping me find a late night convenience store at 1am on Sunday night (and making sure to point me in the right direction!).

Neither my friend nor I had any issues with noise from other rooms or the hallways. We enjoyed our stay tremendously and have booked back for this year's marathon weekend. Looking forward to coming back!

  • Stayed May 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank galipemi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
meelker, Director of Sales at Lord Elgin, responded to this review, 29 March 2012
Thank you so much for the wonderful review of your stay last May.

Marathon weekend is a special time for us. The energy outside our door and in our lobby is so palpable, especially just before the races. We have all hands on deck that weekend as it is our busiest of the year.
We are very fortunate to have some wonderful people working with us who have been loyal for years. It is no nice to have them recognized in this way. It is the best encouragement they can receive!
We are delighted to hear you are coming back for this year’s marathon. It has become a tradition for many and we love to see familiar faces.

With sincere best wishes,

Ann Meelker
Director of Sales & Marketing
LORD ELGIN HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,426 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (536)
Date | Rating
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English first
Ottawa, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 22 March 2012

We found the Lord Elgin to be a lovely hotel, right in the downtown area of Ottawa, which is a splendid place to holiday, what with the canal, Parliament buildings, famous Byward Market, and shopping nearby! Our room was on the corner and had a view right onto Confederation Park. So we were able to people-watch at the window, which we found more interesting that what was on TV.

The room was lovely and very clean, and included luxurious robes and slippers, as well as an umbrella! Before going out for our walk, we got coffees at the hotel's Starbucks and sipped them in front of the fireplace in the cozy "living room".

We found the staff to be warm and friendly and the service excellent. We would happily stay there again.

Stayed March 2012, travelled as a couple
Helpful?
Thank 17Joan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Les Cedres, Canada
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 20 March 2012

My soon to be husband and myself decided to go to Ottawa for a couple days. We called Via and they set us up with an inexpensive commute from Montreal to Ottawa, hotel stay for two nights, admission to a museum and return to Montreal. The weather was above average, sunny and beautiful-we picked the best week to be off in March. The room was nice, only really used it to sleep. The beds were a little more stiff and not as comfy as our bed at home. The only issue was that the a/c had not been turned on yet (as the temperature was abnormally high and would return chillier). We were warm at night, not too hot but would have preferred it a bit cooler. Tried the fan, opening a window but nothing really helped. Great location, very close to park, Rideau mall, and many restaurants/pubs on Elgin street. Construction noise until 9pm Monday night, unusual for us Montrealers as normally by 3 or 5pm everyone drops their shovels and bolts home. Traffic noise could be heard as well. Used the pool/hot tub at night, very calm and relaxing couple days.

Room Tip: Stayed in room 807, facing work building in back, not front where the park is.
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  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kate I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 18 March 2012

We usually stay at Lord Elgin because location is excellent to get to restaurants Byward mkt, Elgin st, national art centre and Ottawa sites. But ... Parking is expensive at $25/night. Also we could not believe how thin the walls were! We heard talking thru the walls. We heard walking the room above. We heard traffic outside! Also wireless in the room should be included... But u pay 9.95/day. Room size is good for 2 people - any more would be too cramped.

  • Stayed March 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ron C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
meelker, Director of Sales at Lord Elgin, responded to this review, 20 March 2012
Thank you for taking the time to share your thoughts and comments following your recent stay.

Having stayed here myself a number of times, I cannot say I have witnessed this level of noise you are describing, nor do we receive this feedback very often. I can ony imagine that the guests in the neighbouring room were making a great deal of noise. If you had contacted the front desk, we would have gladly contacted the guest making the noise to ask them to keep it down.

We do have rooms that are in quieter locations - and we do recommend if you are a light sleeper that these may be more suitable. We would encourage you to request one of these rooms when you do book again.

Thank you again for your feedback. We do hope you will provide us with the opportunity to welcome you back once again.

Sincere best wishes,

Ann Meelker
Director of Sales & Marketing
LORD ELGIN HOTEL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barrie, Canada
1 review
5 of 5 bubbles Reviewed 17 March 2012

I stayed at The Lord Elgin with my 2 young daughters for March Break. The hotel, service and staff were all amazing! The valet parking was superb! Unloaded and loaded my vehicle with no issues! Every time we needed our vehicle, it was ready for us! One night, my daughter forgot her markers in the car and when I called down to ask how I could retrieve them, they told me they would bring it to the room! And, 5 minutes later, they were at my room! The rooms were nice and clean. The beds were very comfy! My children loved the pool! Everything was clean and beautiful! The staff went out of their way to ensure my girls and I were looked after. Room service was great and the food was fabulous. Provided many healthy choices for my girls. Christopher at the front desk was fabulous! I would recommend this hotel to anyone and everyone. Especially if you are traveling with children. Amazing location! Fabulous service! We will be back this summer for sure!!!

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Iram S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
meelker, Director of Sales at Lord Elgin, responded to this review, 20 March 2012
Thank you so much for taking the time to write such a glowing review of your recent stay with us.

The people here are wonderful and are really very dedicated to what they do. We are always so thrilled when they are recognized in this way. It will make their day! Christopher is one of our many stars and we are very fortunate to have him with us.

We are so glad that you and your family enjoyed your break with us. We hope we will have a chance to welcome you back again soon.

With best wishes,

Ann Meelker
Director of Sales & Marketing
LORD ELGIN HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 7 March 2012

Great location - right on Elgin and close to museums and sight seeing. Room was ok -- quiet (especially once the baby next door checked out), room size was pretty standard, with two queen beds. Beds were very comfy, pillows weren't however. Bathroom was standard size - although the small, old, industrial type toilet was a little out of place in a hotel where rates start at $150cdn a night! We booked through the Ottawa tourism site, which seemed to have the best rates around. The only parking offered by the hotel is valet at $25 a night however the front desk staff were very helpful in suggesting more budget friendly parking options nearby. There is no Wifi in the room - in-room connection is $10 a day although there is free computer access for guests in the business centre. Business centre also seems to host impromptu meetings so I did feel a bit odd going in to use the computer with 10 people sitting at a conference table. Pool and hot tub in the basement were clean.

  • Stayed March 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank WanderingMontrealer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
meelker, Director of Sales at Lord Elgin, responded to this review, 12 March 2012
Thank you for your feedback. We do enjoy an excellent location.

We do have all new wifi installed throughout the hotel and it was just wrapping up the installation during your last stay. There may have been some glitches during this installation, that you may have witnessed. As well, we are now installing new cabling, so that the speed of our wifi will be much enhanced. Ironically, our pillows and alarm clocks are all being replaced as we speak.

We do provide a table in our business centre that can be used for a small impromtu meeting, but certainly would not wish this to deter other's use of our business centre. This does not happen often and certainly we would discourage a large meeting in this space.

We are delighted to hear that the staff was helpful and overall you enjoyed your stay. We do hope to have the opportunity to welcome you back once again,

All the best,

Ann Meelker
Director of Sales & Marketing
LORD ELGIN HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Quebec
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed 3 March 2012

Great location but there are better..... this hotel was ... most probably ....once upon a time ... in another life.... a great hotel. Now it's just OK.... Reception was .... OK. Room service was .... OK. Cleanliness was.... OK.... Bathroom was OK old..... Showerhead was bust (couldn't rotate it)... TV worked 1/2 the time. Nothing to write home about other than ..... it has a Starbucks !!!! Would I go back..... nope.

  • Stayed February 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank mikeMontreal_Quebec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
meelker, Director of Sales at Lord Elgin, responded to this review, 12 March 2012
We strive for 'excellence' and exceeding expectations and today received a number of reviews that we received direct at the hotel that were wonderful. Reading this review then, was a great disappointment. We pride ourselves on delivering wonderful service in a beautiful historic property that posesses charm and character. Our staff have received a number of awards for service and continue to do so. We are very proud of them.
We have just installed all new 42" TV's in each room and this year will be renovating our lobby and fitness area - an indication of our ongoing committment to our guests.

I do hope you will stay with us again and allow us the opportunity to demonstrate we are more than just OK. We have a fabulous team and a wonderful hotel we are very proud of.

With kind wishes,

Ann Meelker
Director of Sales & Marketing
LORD ELGIN HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lord Elgin

Property: Lord Elgin
Address: 100 Elgin St, Ottawa, Ontario K1P 5K8, Canada
Phone Number:
Region: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Ottawa
#14 Family Hotel in Ottawa
#15 Business Hotel in Ottawa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Lord Elgin 3.5*
Number of rooms: 355
Official Description (provided by the hotel):
Historic Landmark Hotel in heart of downtown Ottawa: ideally located in the heart of downtown Ottawa - directly across from Confederation Park, the National Arts Centre and steps away from Byward Market, Rideau Canal, Ottawa Shaw Centre, Parliament Buildings and the Ottawa Rideau Centre. Guestrooms reflect Ottawa's elegance. From the tall picture windows, bold tulip inspired artwork, to Biedermeier style luxury furnishings, you cannot help but feel pampered. Ottawa hotel guests enjoy the lap pool with adjoining whirlpool, sauna and fitness and Starbucks on-site. ... more   less 
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Also Known As:
Lord Elgin Hotel Ottawa
Lord Elgin Ottawa, Ontario

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