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“Great location, decent club lounge” 3 of 5 bubbles
Review of Sheraton Ottawa Hotel

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Sheraton Ottawa Hotel
Ranked #23 of 66 Hotels in Ottawa
Certificate of Excellence
Toronto, Canada
Level Contributor
115 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Great location, decent club lounge”
3 of 5 bubbles Reviewed 30 January 2012

The lobby in this hotel is practically non-existent. The fitness room and pool are well equipped, bright and spacious. The club lounge is pleasant and the continental breakfast is fine. The rooms are not luxurious but decent and the television is small for the room size and hard to see over the sleigh bed but the bed is comfortable. The bathroom is small. Service was pleasant. Overall expensive for An Ottawa hotel.

  • Stayed January 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Carole G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonOttawaHotel, General Manager at Sheraton Ottawa Hotel, responded to this review, 6 February 2012
Hello Carole,

Thank you for your comments regarding your experiences at Sheraton Ottawa Hotel.

I am pleased that you've had the opportunity to visit our redesigned Core Performance Fitness Center, and recently upgraded Club Lounge.

I notice that you stayed on a Club Guestroom floor, so included in your Room rate was access to our Club lounge with evening hors d'oeuvres, and Full Continental Breakfast in the Morning. These upgraded guestrooms do have sleigh beds, and you do have to sit up on the bed to watch your favorite programs on the 37 inch LCD.

We look forward to the opportunity to welcome you back to Sheraton Ottawa Hotel.

Warm Regards,
Rob Roy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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681 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (120)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Vineland, Canada
Level Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 21 January 2012

I attended business meetings and stayed in the hotel. The lobby is very small, you can't park your own car - valet parking only, the food provided at the meetings was okay - although the cookies and squares were pretty good, My room was large, comfortable and clean. The hotel is very close to many museums and other attractions, good restaurants, shopping, the Rideau canal and parliament buildings - walking distance. Nothing really unique here - plain but convenient.

  • Stayed January 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank MarvelousGreenMtnman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonOttawaHotel, Public Relations Manager at Sheraton Ottawa Hotel, responded to this review, 6 February 2012
Hi MarvelousGreenMtnman,

What a unique user name! Thanks for posting your comments regarding your recent experience at Sheraton Ottawa Hotel.

I have to admit, I am a huge fan of the Chocolate Chip cookies, and after a couple I usually take a quick afternoon walk past Sparks Street mall to the Parliament buildings, then back past the Rideau Canal. It's a brisk 15 minutes!

We look forward to welcoming you again soon!

All the Best,
Rosanna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrisburg, Pennsylvania
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 16 January 2012

My wife and I made a trip to Ottawa, Canada's capital. We have been in most the major cities in Canada, but not the capital. We made the trip over the Columbus Day weekend, which is a holiday in the US.We stayed in the Sheraton, great location, very nice hotel. Hotel employees were great.
Rooms very clean. We were walking distance to all of the downtown attractions. If, we make another trip to Ottawa, we would definitely stay at the Sheraton.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank 52787John
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonOttawaHotel, General Manager at Sheraton Ottawa Hotel, responded to this review, 6 February 2012
Hello 52787John,

Thanks for posting wonderful comments about your stay at Sheraton Ottawa Hotel.

We look forward to welcoming you and your wife on your next visit to Canada's Capital. Perhaps in May during the Tulip Festival, while the Tulip blooms really brighten the city.

Warm Regards,
Rob Roy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 15 January 2012

I booked this hotel last-minute for a new year's trip. The service at reception was great - efficient, friendly, prompt. My room was right by the elevator, however, which could not be helped due to the last-minute nature of my trip, but it did result in a slightly louder experience - I could clearly hear people entering and exiting the elevator, and talking as they did so (I could hear all the words said).

The bed was stunningly comfortable and modern, and was the best part of the room. The room was clean but most of the decor (including in the bathroom) was tired. It faced an office building that was, fortunately, empty due to the holidays. However, I still shut the curtains because anyone in the office building could look directly into my room.

The location of the hotel is not fantastic, but decent. It is by the financial district, which is not a lively area at night, and it is a bit of a walk to Elgin Street. However, it is close to Parliament. If you are looking to party at a nearby club, do not go to this hotel. However, it's good for a business trip or if you have access to a car (which I did) or if you don't mind walking/taking public transit.

Breakfast service was pretty bad. It is not the waitress' fault - they looked grossly understaffed and/or overworked. My tea was brought without my tea bag, and it took about 15 minutes just to even address me at my table. My eggs benedict were lukewarm. But maybe I stumbled upon a rare time where the staff required did not match the patrons marching in for food. The waitress I had was extremely nice, but harried.

I would probably stay here again if I can get the same deal that I got (i.e. $139 for a new year's stay), but at its full price I don't think it's worth it. There are better hotels (e.g. Westin Prince) that you can get for the price of paying for a room at the Sheraton.

Room Tip: Make sure your room is non-smoking and not by an elevator.
See more room tips
  • Stayed December 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nicola_Six
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 2 January 2012

We stayed over the New Years Eve weekend, and aside from a few details, its a pretty decent hotel.
I booked a deal that got a 3rd night free through the Ottawa tourism website, and booked a room on the club floor (very much worth the extra $25 a night or so). This also got us access to the Club Lounge on the top floor, which had an EXCELLENT continental breakfast, including bagels, porridge, Starbucks coffee, various cheeses and eggs, and cereals. There were also hors d'oeuvres available at 5, with various cheeses, dips, springs rolls and the like. The staff at the club lounge are excellent, very friendly and genuine at the same time.

The rooms are fairly nice, but are starting to show a little bit of wear, and ours offered a view directly into the offices across the street. The king bed actually is a king-sized bed, which is becoming increasingly rare in hotels these days. Unfortunately, the fact that the bed was so comfortable was offset by the fact that the pillows are quite possibly the worst pillows in the history of the world. I cannot stress enough how terrible the pillows were. Definitely bring your own.

The staff are competent and very friendly, and seem genuinely happy doing their job. The same goes for the staff at the restaurant, where the food is pretty good, although a little too expensive.

The parking will cost $25 a night, which is kind of absurd. Its valet only, and calls to the valet an hour ahead of time requesting that my car be brought up at a specific, non-peak time were not properly met.

All in all, its a good, but not great, hotel. But I would stay there again.

Room Tip: Pay a little extra and get a Club Room
See more room tips
  • Stayed December 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank degenerategambler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
County Donegal, Ireland
Level Contributor
34 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 19 December 2011

I have stayed here before for a couple of nights at a time but this year I spent a week at the hotel.

The location is excellent but the hotel itself is very tired and lacks character - the exception being the newly renovated club lounge. The rooms are large and all have wifi but I would have liked to have had a minibar and it is disappointing that there is not 24 hour room service.

Staff are friendly although not very proactive apart from Ian in the club lounge who was brilliant - a great blend of humour and respect.

  • Stayed November 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank SPGglobal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 11 December 2011

This was my second visit to the hotel (first was 6 or 7 years ago); I didn't remember it being so dreary. Check in was friendly and efficient, but despite a nearly-empty hotel my request for a bright room went unheeded; the north-facing room had inadequate lighting and a view of the office building across the street. The decor in the halls and the rooms is grim and dated. The fitness centre was pleasantly renovated and the bed was comfortable.

  • Stayed December 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank 2due
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonOttawaHotel, Director of Sales at Sheraton Ottawa Hotel, responded to this review, 19 December 2011
Thank you for your review. As you pointed out we recently refurbished our fitness centre and will begin a project to restyle our Club Floor rooms and corridors within the next few months. Next time you are in town check-out our new Club Lounge.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Ottawa Hotel

Property: Sheraton Ottawa Hotel
Address: 150 Albert Street, Ottawa, Ontario K1P 5G2, Canada
Phone Number:
Region: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Ottawa
#19 Business Hotel in Ottawa
#21 Romantic Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Ottawa Hotel 3.5*
Number of rooms: 236
Official Description (provided by the hotel):
The Sheraton Ottawa is located in the heart of Canada's capital. Our Ottawa accommodations, featuring newly refreshed guestrooms, are just steps away from several of Ottawa's attractions. ... more   less 
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Also Known As:
Sheraton Ottawa Hotel Ontario
Ottawa Sheraton

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