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“Renovations complete!”

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Sheraton Ottawa Hotel
Ranked #24 of 68 Hotels in Ottawa
Reviewed 13 March 2006

Because we were using Starpoints we had to choose between the Westin Ottawa and the Sheraton. What tipped the balance in favour of the Sheraton was the fact that all the rooms were renovated recently.

The Sheraton is in the middle of the business district, only a few streets away from Parliament. The website photo shows a lobby that looks gleaming white with blue furniture; in actual fact, the floor was beige, and the furniture black. Still nice, but not as stylish as the photograph suggests. Valet parking is 15$+tx and includes in and out privileges. However, across the street is a public interior parking which is free on weekends and we moved our car there on Saturday.

We were there for two nights with our two daughters, and I don't know if their cuteness factor tipped the balance, but the clerk gave us a free upgrade to Club level upon request. As this includes free buffet breakfast, free hors-d'oeuvres in the evening, and free local calls as well as turn down service, this turned to be quite a deal. The doorman gave our daughters crayons and a coloring book at check in and from then on they were in 7th heaven, especially when they got their chocolates and apples at turn down. However, both nights we had to call at front desk to request them.

The beds were extremely comfortable, with puffy pillows and two sets of down comforters. We were pleased that there was no minibar or chargeable snacks in the room apart from the 2 free bottles of water.

Breakfast in the Carleton Grill (all blue and red plaids with classical music) is usually 17$ a person for the buffet but free for children under a certain age. The pool is quite clean, but was a tad cooler than expected. However, upon request a staff member raised the temperature, but it obviously took too long for us to benefit.

In all, we had a very pleasant stay. We had previously stayed at the Arc, and I would say that the rooms at the Sheraton were cleaner and bigger at a lower price than the Arc.

  • Stayed: March 2006
    • Value
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    • Cleanliness
    • Service
7  Thank Venusia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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687 - 693 of 788 reviews

Reviewed 5 August 2005

The location of the Sheraton Ottawa is great. Walking distance to almost everything. We were disappointed with the lack of available services during the renovations that they are presently doing (something that we did not know about until we arrived there). Parking was poor, only valet available. The room was lovely and the service very good. Overall a great stay, the neutral rating is only due to the renovation status.

  • Stayed: August 2005
    • Value
    • Rooms
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1  Thank 27CW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2005

The Sheraton Ottawa is in the downtown area close to the Parliament building and within walking distance of Byward Market. The staff and rooms are nice, and the beds are excellent. I stayed there in May and July of 2005. In July the lobby and restaurant were under complete renovation, so don't expect much in the way of dining. The workout facility is well equipped, but I'd recommend a nice jog along the canal instead. Request a room on a higher floor to minimize noise or else you will wake in the morning to extensive traffic noise outside in the streets. Valet parking is paid by the day, and was very prompt retrieving my car.

  • Stayed: July 2005, travelled on business
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1  Thank kendue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Stayner, Ontario
Reviewed 27 December 2004

We stay at the Ottawa Sheraton over the Christmas season., every year. From its elegant, understated lobby, to its attractive hallways, large rooms, wonderful food, and overall friendliness and personal service, it can't be beat for value in this city full of very good hotels.

2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2004

Not to say that the other reviewers are wrong, but the room I stayed in on the 16th floor - the business class rooms - where renovated. Granted, this is not a new building so things like the heating system reflect old style controls - not a room thermostat - but the hallways are brand new - the room I stayed in included a brand new EXTREMELY COMFORTABLE bed with great linens, a desk with fax/printer, etc. I am not sure if every room has been renovated, but if you ask for a renovated room on the business class floors, you won't be disappointed. A solid Sheraton that exceeded my expectations.

2  Thank JCC-YYZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Saskatoon, Sask
Reviewed 16 March 2004

I have recently returned from a stay in Ottawa and was shocked to read the reviews of the hotel I had stayed in. The only possible explanation is that the reviewers stayed there some time ago. This hotel has been recently remodelled with new beds, linens, and carpets. The rooms were very clean and the staff helpful and courteous. I would recommend it highly and will stay there again.

2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Westford, Vermont
Reviewed 17 February 2004

My wife and I stayed at the Sheraton the weekend of Feb. 14/15, 2004 and had the same wonderful experience we always have for our Winterlude mini-vacation. Staff was courteous, rooms were clean and the prices were reasonable. The only problem we had was a 45 minute wait for our meal on Sat. night.

3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Ottawa Hotel

Address: 150 Albert Street, Ottawa, Ontario K1P 5G2, Canada
Phone Number:
Region: Canada > Ontario > Ottawa
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Ottawa
#19 Business Hotel in Ottawa
#21 Romantic Hotel in Ottawa
Price Range: $134 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Ottawa Hotel 3.5*
Number of rooms: 236
Official Description (provided by the hotel):
The Sheraton Ottawa is located in the heart of Canada's capital. Our Ottawa accommodations, featuring newly refreshed guestrooms, are just steps away from several of Ottawa's attractions. ... more   less 
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Also Known As:
Sheraton Ottawa Hotel Ontario
Ottawa Sheraton

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