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“Ok for the price!!!” 4 of 5 bubbles
Review of Capital Hill Hotel & Suites

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Capital Hill Hotel & Suites
Ranked #44 of 67 Hotels in Ottawa
Sao Paulo, SP
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Ok for the price!!!”
4 of 5 bubbles Reviewed 17 February 2012

Good location. Close to the Parliament and Rideau Centre (shopping). The room are not new but plenty of room. We arrived around 11am and the staff stored our luggage, allowing us to visit the city earlier than expected.

  • Stayed October 2011
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Lucas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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677 reviews from our community

Traveller rating
    55
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    225
    98
    60
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Guelph, Canada
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 1 January 2012

Have stayed here a few times over the years...always during big events i.e. Canada Day, Ottawa marathon, etc. The last stay was the Ottawa Marathon in the spring(my wife ran it), we find the location perfect, on site parking really handy, and the large rooms with kitchenette's a real bonus. Everything is a block or 2 away, not super fancy but totally adequate. The rooms have always being clean and the service prompt.

  • Stayed May 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DDMAT2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orangeville, Ont
2 reviews
4 of 5 bubbles Reviewed 1 December 2011

I stayed there with my 88 year old Uncle for the Remembrance Day ceremonies. The staff was wonderful, the room was great. Leave the parking to the experts, don't even think of doing it yourself. I will definitely stay there on my next trip. Ice is hard to get so be sure to ask for extra buckets when you check in. I've stayed in much worse places and paid alot more. If you go for a carriage ride be sure to book with John Cundles stables. DO NOT jump on a carriage ride on the street. Those horses are broken down race horses living a life of misery. John has two beautiful Belgians. His stables are sweet and clean, his horses well cared for and built for the task. His family has the only legal stable in Ottawa and have been in business for 100 years. He is a $5.00 cab ride from the hotel. All the others are trucked in daily and are in no condition to be pulling the weight they are forced to carry. They sould be put out to pasture and they're handlers reported.

Room Tip: Ask for a room higher up. They have been updated with new beds, linens and TV's.
See more room tips
  • Stayed November 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PeggyOrangeville_Ont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quebec
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 28 November 2011

For the price I paid I didn't expect better than what I got. An average room with not so confortable beds, an ok bathroom and weird looking balcony. I was happy with the little kitchen where I could heat up some food. The staff was nice. The only thing really bugging me was the parking lot which was very very small. Will try to go elsewhere next time I go to Ottawa, but the location is hard to beat for the price.

  • Stayed February 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DomLaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
toronto
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 28 November 2011

I stayed for a night recently and dingy is generous. The rooms feel like it is 1982 the hallways are dirty and the wall are all banged up. I wasn't sure if I was staying at a hotel or a motel. it was only 100 a night but it is definitely not a repeat.

Stayed November 2011, travelled on business
Helpful?
Thank livingoodlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Ottawa hotels

Hamilton, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 15 November 2011

From start to finish my hotel stay here was awful! I checked into my room only to discover it was NOT the room in their website pictures...to say the room was 'shabby' would be kind...it was horrible. First off the beds had springs sticking out, room smelled like mold and the bathroom was like a closet. The furniture was falling apart and ppl can walk to from their balcony to yours!! After 3 hrs of waiting, a General manager telling me she was right and I was wrong and finally being moved to another room...which supposedly had JUST been cleaned I find garbage in the dresser drawer!!! The elevators are iffy at best often stopping at the 10th floor and refusing to go up any more....while at front desk waiting for my car keys a man was asking about where they valet parked his car and was told to go look through 2 levels of parking for it himself!!! The staff don't care the website pics are a lie and I wouldn't take money to stay here again let alone pay for the crap I was put through!!

  • Stayed November 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank tatianna25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, UK
Level Contributor
52 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed 8 November 2011

I would tend to echo the majority of previous reviewers about this hotel. On the plus side it is incredibly well located and strolling distance from everything in Ottawa, it is good value and is clean and comfortable. On the downside it is somewhat dated decour and the two lifts can be slow at peak time. I found the staff perfectly helpful if not falling over backwards with enthusiasm.

A WORD OF WARNING! There is currently a major building site adjacent to the hotel (facing the Canal/Arts Centre). The first room they put me in was on the 9th floor overlooking it - and the noise was deafening! Work starts before 8am and finishes 4pm. I asked for a room change and was moved to the other side of the hotel without fuss (there is still a fair bit of traffic noise - but you're in the centre or town after all). So if you are planning on leisurely lie-ins or need to work in your room, and you wind up facing the building site, you will not have a good stay. I'd definitely ring ahead to ensure you are facing the street.

Two more things (i) as a European - I found the rooms spacious and comfortable. I think US travellers have grander expectations in terms of size and opulence. (ii) There is a cracking little cafe immediately to the left of the main entrance (as you leave) which does excellent and extremely good value breakfasts.

Room Tip: As above - not facing the building site - you want to be facing Albert Street
See more room tips
  • Stayed October 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Matt_Henry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Capital Hill Hotel & Suites

Property: Capital Hill Hotel & Suites
Address: 88 rue Albert Street, Ottawa, Ontario K1P 5E9, Canada
Region: Canada > Ontario > Ottawa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #44 of 67 Hotels in Ottawa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Capital Hill Hotel & Suites 3*
Number of rooms: 150
Official Description (provided by the hotel):
Locally owned and operated we are a 3 1/2 star hotel, with 5 star friendliness. Located in the heart of the Nation's Capital, we are a smoke free property with 152 guest rooms and 10 meeting rooms. We are situated in the midst of the city's business and tourist district; only two blocks from Parliament Hill. The only way you'll get closer to the hill, is if you get elected. ... more   less 
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Also Known As:
Capital Hill Hotel Ottawa
Capital Hill Hotel And Suites
Capital Hill Ottawa
Capital Hill Hotel & Suites Ottawa, Ontario

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