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Capital Hill Hotel & Suites
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Reviews (794)
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All reviewsparliament hillbyward marketrideau canalshort walklimited parkingan older hotelwithin walking distancewar memorialtwo queen bedsbit datedliving roomdowntown coremini fridgesignaltelevision
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Reviewed March 13, 2012

Downtown Ottawa is a fun place to be. Capital Hill is located at a great intersection of fun: near the financial core, right beside confederation park and Parliament Hill and walking distance to the by-ward market and Elgin Street. A short taxi or bus ride to the glebe is another great location and for any parents visitng their children at the University of Ottawa - you can walk about 20 minutes over the Sommerset bridge and get to the heart of Campus.

The hotel is also right beside many other beautiful hotels who offer the exact same central features.

This hotel is "alright" - you won't get bed bugs, you will be safe and probably sleep well - but the atmosphere is very bland and "so so". Unless this hotel is offering an incredible deal compared to near-by hotels, choose the others - for example, Sheraton, Lord Elgin, Arc, Indigo, Marriot. There is limited parking but if you don't need to drive, don't - everything you need is in walking distance.

  • Stayed: February 2012, travelled with friends
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1  Thank travelmug155004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 22, 2012

I must say first, that I'm normally am not one to complain or write reviews, but this experience is worthy of note.
My wife and I had the unpleasant experience of staying at this hotel over the family day weekend. Our room was very dated. The furniture was chipped and worn. The TV was a small tube type. The washroom was in desparate need of renovation. The grouting in the wall and floor tiles was dirty and so on...
I'm not sure how this hotel is able to function with such a minimal amount of parking. All three nights we were unable to park our car in there small lot. The first night we were asked to leave our car in the loading zone and at some point it would be moved. The second night we were asked to park the car on the street and the last night to park in another lot across the street. We were charged parking for two nights. The night we parked on the street they graciously said that there would be no charge.
Worst of all the staff were not able to properly address our concerns. They were full of excuses that had nothing to do with being a guest at the hotel. We requested new batteries for our tv converter which took 45 minutes and several calls to the front desk. The same thing happened when asked for towels to be brought to our room. At the time of our request the hotel was not even busy. Undertrained and understaffed, they didn't a thing to help a obviously dissatisfied guest.
You couldn't pay me to stay there again

  • Stayed: February 2012, travelled with family
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4  Thank KSK50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 21, 2012

We arrived around midnight of the Family Day weekend. There was one person working the front desk and one jockeying cars on "one of the busiest weekends of the year". It took 30 minutes to check in. Fortunately we didn't have a need to call on the staff after checking in.
If you need to use your car plan on parking in nearby lots as the hotel parking works on a first-in-last-out system where they double, triple and quadruple park cars.
Our room was spacious although a little run down - adequate for what we needed.

  • Stayed: February 2012, travelled with family
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1  Thank Warren2011_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 17, 2012

Good location. Close to the Parliament and Rideau Centre (shopping). The room are not new but plenty of room. We arrived around 11am and the staff stored our luggage, allowing us to visit the city earlier than expected.

  • Stayed: October 2011
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1  Thank Lucas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 1, 2012

Have stayed here a few times over the years...always during big events i.e. Canada Day, Ottawa marathon, etc. The last stay was the Ottawa Marathon in the spring(my wife ran it), we find the location perfect, on site parking really handy, and the large rooms with kitchenette's a real bonus. Everything is a block or 2 away, not super fancy but totally adequate. The rooms have always being clean and the service prompt.

  • Stayed: May 2011, travelled with family
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1  Thank DDMAT2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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