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“Didn't even get to sit but won't be back”

Lone Star Texas Grill
Ranked #686 of 2,882 Restaurants in Ottawa
Price range: US$9 - US$26
Cuisines: Mexican
More restaurant details
Restaurant details
Good for: Child-friendly
Dining options: Reservations, Takeout
Neighbourhood: Kanata
Description: Our famous fajitas are served up fresh - from the warm flour tortillas to the guacamole and the salsa. Wood fire grilled AAA steaks and smokehouse ribs are all prepared in the barbecue pit. Lone Star guarantees great food, warm southern hospitality, and a good time. We are Canada's only authentic Texas restaurant - the real deal...TEXAS to the BONE!
Reviewed 14 October 2017

We were trying to take the two sets of grandparents out on a Sunday night at 5:30. We walked in and it totally seemed like we were inconveniencing the hostess. She seemed surprised that we would even think about asking for a table. She huffed and said she had to ask a manager about how long it would be for a table. We were the only ones standing there but when she came back she said it would be a half an hour to 45 in wait. We walked right out. Though the wait time was very confusing since we would have been the only ones waiting for a seat, it was mostly the Hostesses attitude from the second we walked in that had me walk right out. Maybe they had a large party. Maybe something was happening that we weren't aware of but there was no effort made to feel welcome in that place. It would have been everyone's first time trying a Lone Star Grill but this left a bad taste in my mouth and I didn't even get to try their food!

    • Service
Thank caitlinm673
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lone Star T, Guest Relations Manager at Lone Star Texas Grill, responded to this reviewResponded 16 October 2017

caitlinm673,
Thank you for your feedback, it is important to us.
My apologies that your first impression wasn't fantastic.
We would appreciate an opportunity to discuss your review with you further. Please send your phone number to tequila@lstg.ca for follow up.
The Lone Star Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (101)
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4 - 8 of 101 reviews

Reviewed 4 October 2017

Went to the Lone Star with a few friends for an appetizer and drink. In summary:

- the hostess seemed like she was just going through the motions;
- our server was friendly and quick;
- beer was cold;
- nachos with steak were very middle of the road - not what I would dave expected from the Lone Star;
- nachos were VERY skimpy on toppings specifically, cheese, sauce and steak. Lots of "chip", not much else. We expected more for $18. Our server asked how we liked it and we told her but she didn't offer any insight or empathy.

    • Value
    • Service
    • Food
Thank Graham A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lone Star T, Guest Relations Manager at Lone Star Texas Grill, responded to this reviewResponded 5 October 2017

Hi Graham,
Thank you for reviewing Lone Star.
We are glad you enjoyed your service and the cold beer :)
My apologies that you didn't love your nachos. We would appreciate an opportunity to discuss this with you further. Please send your phone number to tequila@lstg.ca for follow up.
The Lone Star Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2017

No wonder this location always can take reservations while the Baseline Rd location is always packed!
One half of the burger was burnt to the point that it tasted bitter, the other half was really well done. Obviously the guy tossing burgers for this lone star location had no idea how to grill a burger.
Service was really slow.

    • Value
    • Service
    • Food
Thank Hunter k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lone Star T, Guest Relations Manager at Lone Star Texas Grill, responded to this reviewResponded 26 September 2017

Hunter,
Thanks for your feedback.
Our apologies that you burger was overcooked.
We would appreciate an opportunity to discuss this with you further. Please send your phone number to tequila@lstg.ca for follow up.
The Lone Star Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2017

Had dinner with my wife, son and grandson. All the food was very good - fish tacos, southwest salad and chicken fajitas. Service was fast, friendly and efficient. I just wish they would turn down the music.

    • Value
    • Service
    • Food
Thank bwimpyow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lone Star T, Guest Relations Manager at Lone Star Texas Grill, responded to this reviewResponded 6 September 2017

Hi bwimpyow,
Thank you for your feedback, we appreciate it.
We just started a new music program, and your comments will be very helpful :)
Looking forward to seeing you again soon!
The Lone Star Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2017 via mobile

The food is always good and the staff are friendly. The prices are steep but no one leaves hungry. They cater nicely to children and families.

Thank Richy_Bobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lone Star T, Guest Relations Manager at Lone Star Texas Grill, responded to this reviewResponded 27 July 2017

Richy_Bobby,
Thank you for your feedback, it is appreciated.
We are glad you enjoyed your food and service.
Please check our website for ongoing deals and promotions
The Lone Star Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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