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“Rooms need renovating..........”

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Best Western St. Catharines Hotel & Conference Centre
Ranked #3 of 7 Hotels in St. Catharines
GreenLeadersSilver level
Bangor, Maine
Level Contributor
481 reviews
139 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
“Rooms need renovating..........”
Reviewed 18 March 2012

I have stayed here a couple of times.

I have had problems with getting a room that does not have a smokey smell to it, even if it is a non smoking room.

Finally got a room on this trip that the air was decent.

Nice lobby, but rooms need a renovation.

Stayed June 2011, travelled on business
Helpful?
1 Thank Traveler06232009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
  • Czech first
  • English first
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English first
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 February 2012

We stayed for our 1 year Anniversary. We received a special offer through Wag Jag (Jaunt.ca) with complimentary Wine and free breakfasts. The management staff arranged a surprise dessert for out departure. It was very relaxing to stay there, and we hope to visit again,
Tami Riley made us feel right at home!.
Thank you!

Room Tip: Wag Jag or Jaunt.ca gave us a great Winery and Hotel package.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sebandsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 January 2012

I, we have stayed here before. After some remodeling the hotel and rooms are much better. The location is great where many things in the very close proximity. Hockey teams stay here a lot, because many rinks are near by. Bar, restaurant is inside, new tvs, refrigerators, remodeled bathrooms with additional sink outside for the second person. This is my third time and I will be back.
Recommended.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RT4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southwest ontario
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 December 2011

When you check in you need to sign an agreement with a bunch of conditions on your stay such as your kids won't be playing in the halls and there is a curfew of 11pm. Fine - I understand they've had teams before who obviously upset other guests. When I mentioned that as I was reading the form, I was told they had zero tolerance for kids acting up.

Friday night my 11 year old was in the hallway around 9:30pm. She was just outside our room and my door was wide open so I know they were not being nosy or disrespectful. She ran across the hallway (across - not down!) from one door to another to give a friend a hug.

The same rude man who checked us in approached her without attempting to find a parent though he knew all our rooms were together right there. He told her he was giving her a verbal warning and that she and her family would have to leave the hotel if he caught her doing anything else. She came to our room scared of course as she's not used to ever receiving warnings especially by strange men as well as with a threat.

I called the front desk immediately and told him he could not approach young girls without parents present or I would be nervous enough to call the police. I also called Customer Care to tell them so it wouldn't happen again during our stay. I was told the mgr had one week to fix the situation or they would get involved.

Since then the mgr has contacted me and promised to get back within the week. Nothing. I just called Customer Care today and was told they needed to talk to her and that it didn't say anything on my file about her promising to follow up with me.

Obviously Best Western does not want teams there so they should say that when you call to book as lots of hotels would have been happy to have our 14 rooms.

SPORTS TEAMS - GO ELSEWHERE

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dard14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these St. Catharines hotels

Hamilton, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 December 2011

Although the service, food and facilities are ok, this Hotel is not that accommodating with small businesses using their facilities. Their daily rates for renting a 10-person meeting room are stratospheric and they are pretty inflexible when it comes to adjusting their rates. They have to realize that not every business using their facilities is a Fortune 500 company.

Also, $15.00 per pot for coffee and tea?!?!?!?!?! We are not made of money. If they want repeat business, then they have to lear how to be flexible with small businesses like ours which have modest budgets for this kind of thing. My profit margin was next to "$0.00"!!

My advice for anyone considering using this place for any kind of a business meeting: STICK WITH RENTING A CHURCH BOARDROOM!!!

Room Tip: WHo knows??
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  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alana H, Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review, 5 December 2011
Thank you for taking the time to convey your feedback regarding a recent stay small meeting at the Best Western Hotel & Conference Centre, St. Catharines. Your willingness to share your thoughts with us is genuinely appreciated by our entire team, so we can continually strive to serve you better. I apologize for your discontentment with our meeting room rental and coffee prices. I assure you that we are very competitive in the market with a reasonable day room meeting rental of $150 for a full day of meeting space. As you are most likely already aware, the meeting room rental cost covers a dedicated staff member to service you and your attendees for the duration of the day. It also includes complimentary internet access and all the meeting essentials that are provided at no additional cost. When you purchase a craft of coffee and divide the cost amongst your attendees, the cost is more reasonable than all the competitors’ coffee prices at a cost of only $1.19 per attendee. Our hotel is busy with meetings daily with companies, groups and associations of every kind and we have never received a complaint regarding the cost of our rental or coffee fee’s due to our competitive nature in this area.
Thank you for your comments and hope that you do utilize us again in the future.
Sincerely,

Best Western Managment
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Brunswick
Level Contributor
57 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 6 November 2011

Had to get a room at short notice & called around to see where I could just flop my head down for the night at 2:30 a.m., & the HI Express wanted $159, Comfort Inn was full, so I called the old Holiday Inn that's been converted to Best western in the last couple of years I guess. Their rate was $114, so I booked it thinking, "well it's gotta be close to 50 years old, but I'm so tired, I really need to sleep." Room had a king size bed, (think they may have even upgraded me to a executive room), had a mini fridge, microwave, & a big comfortable bed. It is a 2 floor hotel, & no elevator that I couild see or was pointed out to me (in case stairs are an issue to you). Bathroom was a fair size, (laso had another sink/mirror outside the bathroom, which comes in very handy when travelling with the signiciant other, and/or kids. What struck me was how clean it was, I expected it to be showing it's age, & while it may not have been brand new, it was maybe the cleanest room I'd ever been in. Good to know for any of you that are "clean o phobes". Only negative comment was after I had grabbed the newspaper out of the hall floor outside my door in the morning I didn't replace the privacy lock bar (that keeps even staff with a key from entering), & around 10:30 a.m., a fellow (who I assumed worked there) walked into the room (no knock that I heard) & when I said "hello, what are you doing in here?", he asked if I had ordered a crib to be delivered as "they had sent him up to deliver one." I told him no, he apologized & when I left an hour or so later, the crib was in the hallway out the room across from mine, so not sure what had happened. Despite that, i'd definitely stay here again & recommend it, is right off the highway, handy to a Costco, Montanas, Perkins & small mall, & was very, very clean.

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NBHabsfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alana H, Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review, 11 November 2011
Dear NBHabsfan,

Thank you for taking the time to provide us with you comments about your recent stay with us at the Best Western Hotel & Conference Centre. We love hearing about our guests experiences. We are glad that you were pleasantly surprised with our hotel; we take pride in our hotels appearance as it has been well maintained over the years. I can only assume that the reason the elevator was not mentioned was due to the location of your room to the stairwell. For your room type it is much easier to take the stairs as the location of the elevator is somewhat inconvenient for our Executive wing. I will however mention this to our front desk team so that they can always give our guests the option. I apologize for the gentleman’s error of the crib delivery. I assure you that our staff always knock and announce themselves prior to entering a room. I will ensure that our staff members are more vocal when any room deliveries are being done. Thank you again for your generous comments and we look forward to seeing you again!
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Ontario
Level Contributor
69 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 11 October 2011

This is our first trip back to this hotel since it made the switch from Holiday Inn to Best Western. The rooms are still quite decent and well-kept, and the hotel itself still offers generally pleasant service. However, the Wrigley's restaurant leaves a lot to be desired.

We went there for breakfast during our stay and not only did we have to wait 30 minutes for service, the waitress got my wife's order wrong and we were forced to wait another 15 minutes for her correct order to be delivered. No mention was made of a discount or comp on any portion of our breakfast. My recommendation is to drive down Lake Street and have breakfast (or lunch and dinner) at Fregos, where the service is much better and the cost is much lower.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ACanadianguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alana H, Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review, 12 October 2011
The Best Western St. Catharines is committed to providing the highest quality in service and product and I am disappointed that we have not been able to live up to our commitment. We understand from your comments that there are areas in our newly renovated restaurant that require some immediate attention. For this we have passed along your concerns to our restaurant manager and we assure you that this situation will be rectified immediately. We here at the Best Western Hotel & Conference Centre, St. Catharines apologize for any inconvenience and hope that you will return to our restaurant to see the changes yourself in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western St. Catharines Hotel & Conference Centre

Property: Best Western St. Catharines Hotel & Conference Centre
Address: 2 North Service Rd., St. Catharines, Ontario L2N 4G9, Canada (Formerly BEST WESTERN St Catharines Hotel & Conference Centre)
Phone Number:
Region: Canada > Ontario > St. Catharines
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in St. Catharines
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western St. Catharines Hotel & Conference Centre 3*
Number of rooms: 142
Official Description (provided by the hotel):
On your St. Catharines-Niagara Falls vacation getaway, visit the Best Western St Catharines hotel for your Niagara Falls vacation or business trip. Centrally located only ten minutes from the Niagara Falls as well as close to area businesses and Niagara-area attractions and wineries. Corporate guests can easily get to area meetings in St. Catharines, Ontario thanks to our hotel's location near General Motors, Welland Canal, Niagara College and Brock University. We make it easy to do business by providing free Wi-Fi Internet access, rooms designed for business guests and meeting rooms with over 4,000 sq. ft. of flexible space and full catering services. Few hotels offer the friendly service our staff provides to every guest and your pets. Families love us because our hotel's location is near Niagara Falls and area attractions, including Old Port Dalhousie, the Shaw Festival, Skylon Tower and Niagara wineries. Our hotel's guests can easily enjoy local tours, golf courses, shopping and museums in St. Catharines, Niagara-on-the-lake and Niagara Falls, Ontario. The BEST WESTERN St. Catharines Hotel and Conference Centre's amenities are the region's best. You can enjoy both an indoor and a seasonal, outdoor pool. Reflexions fitness centre is available on site, and includes daily water aerobics for adults, as well as steam rooms. Enjoy the private courtyard area which is great for kids as they love our mini-golf course. Relax after a long work day at Wrigley's Sports Bar for bite to eat or catch a game on anyone of over 20 flat screen TVs that surround the restaurant. We look forward to your visit! ... more   less 
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Also Known As:
Best Western St. Catharines Hotel St. Catharines
Holiday Inn St Catharines
St. Catharines Holiday Inn
Best Western St. Catharines Hotel & Conference Centre Ontario

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