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Reviewed May 14, 2018

Me and my boyfriend stayed here for a night after a stag and doe, the service was amazing everyone was super friendly when greeted and even when leaving made sure we had an amazing stay, the rooms were very clean and well kept and the bed was soooo comfy!!!! Deffiantly will come back!

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
2  Thank chanteljewelmckenna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded May 16, 2018

Thank you for sharing your experience. See you soon!

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Reviewed April 25, 2018

I must commend Cathy in house keeping. She is very thorough and generates a positive attitude with her staff.
Although they are wonderful an exceptional lady in housekeeping would be Pim.

The owners are gracious and front desk is not only obliging but very hospitable.

Breakfast (continental) is also outstanding.

Gerry is head of maintenance and runs a tight ship. Pleasant man and his staff are always hustling to keep the building and operations in fine order.

It been a pleasure staying here often and is always consistent.

Will always stay here when in the city.

Signed,

Friend of this hotel. Shawn

  • Stayed: April 2018, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank Shawn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded April 26, 2018

Thank you for staying with us. We will pass on your nice words.

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Reviewed April 20, 2018

I needed a place to stay after the Byrne and Kelly show at the First Ontario Place in St. Catherine's that was close enough to take a cab to the show and back. I ended up having to have an extra person in one room but it worked out fine.

  • Stayed: April 2018, travelled with friends
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank yepyep925
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded April 26, 2018

Thanks for staying with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 16, 2018

Room 143. Bathroom really small and for some reason the counter level of the sink is very low.

Patio door to indoor courtyard is probably nice in the summer. This past weekend it was too cold to make use of this feature. They have a mini-golf course in the court yard.

Found that the linens had a very strong smell of chlorine to the point where the first night sleep was disturbed.

The heater temperature seemed misleading. Although it read 63, it felt very hot in the room. Room had a microwave and fridge that was useful.

Television was standard digital and lacked HD channels.

Breakfast @Wrigley's (included) was ok. Typical egg, protein (ham one day, sausage the next), beans, french toast/pancake.Servers during breakfast were very attentive; looking to clear the plates at any opportunity.

Pool was enjoyed by the kids. Sauna, hot tub and decent size pool. Lots of teams staying due to Ontario Basketball Finals.

Check-in easy and friendly staff. Staff constantly cleaning around public spaces.

Nearby plenty of amenities (Restaurants Kelsey, Montana literally next door). Costco and Fairview Mall within walking distance. Access right off of the highway.

Electric charging station available. Saw a Tesla plugged in during our stay.

  • Stayed: April 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank G C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded April 18, 2018

Thank you for your feedback. We are always looking for ways to improve our product and your feedback is very important to us. We are sorry we did not meet your expectations. We hope you will visit us again.

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Reviewed April 11, 2018

I was quite impressed and in fact blown away by the level of quality of service I received here staying late March 2018. The staff are wonderful people and the operator (John) is a really nice man who cares a lot about his patrons and guests. The property is clean and there is no smells anywhere, bathrooms are spotless. Incredible breakfast. The list goes one and on. My preferred place to stay when in St. Catharines is now this spot. Hats off and cheers for a well managed and run facility John!

Room Tip: Easy travel access and excellent attention to detail.
  • Stayed: March 2018, travelled solo
    • Value
    • Location
    • Service
2  Thank goinganywherewecango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded April 18, 2018

Thank you for staying with us! Hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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