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Reviews (543)
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Reviewed May 23, 2018

This hotel has been a staple in St. Catharines for many decades....but you wouldn't know it! They have maintained it beautifully and are obviously continuing to make upgrades. The lobby area is as welcoming and contemporary as any brand new hotel, and is accented by a very interesting piece of artwork made up of various musical instruments (I'd love to know the story behind the piece!). On the second floor, they were busy completely upgrading about half-a-dozen rooms.....we had one of the "older" rooms but even it was nicely appointed with a VERY comfortable King size bed. The wallpaper was dated, as were the bathroom tiles, but -- honestly -- it was clean and well cared for nevertheless. Of special note was the great HOT complimentary breakfast. SO many hotels these days offer little more than a continental breakfast with some muffins, danishes, and yogurt. This hotel offers breakfast in their restaurant (not just a "breakfast room") and offers omelettes, sausages, homefries, and pancakes, along with all the usual fare (muffins, cereals, etc). Lucinda -- the breakfast host -- greets everyone warmly as they come into the restaurant and goes over the top to be helpful. One SMALL suggestion -- how about china cups for the coffee in the restaurant at breakfast (instead of paper cups)? A small improvement that would make a big difference. :-)

  • Stayed: May 2018, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Shawn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded May 30, 2018

Thank your for the positive feedback. The music piece in the hallway was originally at one of the owners older restaurants. When they closed it they brought that piece over to BW because it had been with the family for many years. We are glad you enjoyed it, we get many comments on it. We appreciate you staying with us and look forward to welcoming you back.

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Reviewed May 14, 2018

Me and my boyfriend stayed here for a night after a stag and doe, the service was amazing everyone was super friendly when greeted and even when leaving made sure we had an amazing stay, the rooms were very clean and well kept and the bed was soooo comfy!!!! Deffiantly will come back!

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
2  Thank chanteljewelmckenna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded May 16, 2018

Thank you for sharing your experience. See you soon!

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Reviewed April 25, 2018

I must commend Cathy in house keeping. She is very thorough and generates a positive attitude with her staff.
Although they are wonderful an exceptional lady in housekeeping would be Pim.

The owners are gracious and front desk is not only obliging but very hospitable.

Breakfast (continental) is also outstanding.

Gerry is head of maintenance and runs a tight ship. Pleasant man and his staff are always hustling to keep the building and operations in fine order.

It been a pleasure staying here often and is always consistent.

Will always stay here when in the city.

Signed,

Friend of this hotel. Shawn

  • Stayed: April 2018, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank Shawn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded April 26, 2018

Thank you for staying with us. We will pass on your nice words.

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Reviewed April 20, 2018

I needed a place to stay after the Byrne and Kelly show at the First Ontario Place in St. Catherine's that was close enough to take a cab to the show and back. I ended up having to have an extra person in one room but it worked out fine.

  • Stayed: April 2018, travelled with friends
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank yepyep925
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded April 26, 2018

Thanks for staying with us.

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Reviewed April 16, 2018

Room 143. Bathroom really small and for some reason the counter level of the sink is very low.

Patio door to indoor courtyard is probably nice in the summer. This past weekend it was too cold to make use of this feature. They have a mini-golf course in the court yard.

Found that the linens had a very strong smell of chlorine to the point where the first night sleep was disturbed.

The heater temperature seemed misleading. Although it read 63, it felt very hot in the room. Room had a microwave and fridge that was useful.

Television was standard digital and lacked HD channels.

Breakfast @Wrigley's (included) was ok. Typical egg, protein (ham one day, sausage the next), beans, french toast/pancake.Servers during breakfast were very attentive; looking to clear the plates at any opportunity.

Pool was enjoyed by the kids. Sauna, hot tub and decent size pool. Lots of teams staying due to Ontario Basketball Finals.

Check-in easy and friendly staff. Staff constantly cleaning around public spaces.

Nearby plenty of amenities (Restaurants Kelsey, Montana literally next door). Costco and Fairview Mall within walking distance. Access right off of the highway.

Electric charging station available. Saw a Tesla plugged in during our stay.

  • Stayed: April 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank G C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this reviewResponded April 18, 2018

Thank you for your feedback. We are always looking for ways to improve our product and your feedback is very important to us. We are sorry we did not meet your expectations. We hope you will visit us again.

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