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“Bad experience”
Review of Festival Inn

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Festival Inn
Ranked #13 of 18 Hotels in Stratford
Reviewed 6 October 2002

This hotel is one of the few 'supposedly luxury' hotels in Stratford, ON, where the Stratford Shakespeare festival is held.
I booked the hotel room through the Stratford Festival Organization and ordered a non smoking room. This was in the luxury part of the hotel and one of the most expensive room available.
You guessed it - arrived at 5:00PM after a matinee performance of Romeo and Juliet and we were placed in a smoking room. Bad news!! as the room was very smelly and the decor wasn't all that good either i.e. the carpet could have used a good clean, although the bathroom was clean. We did complain but there was no other non-smoking rooms available. The front desk staff said that the smoking room we were allocated was the only one available when I booked - even although the Stratford Festival Organization only have non smoking rooms at this hotel and they also could have booked us into another hotel if the smoking room was the only room available. We had to clean all of our clothes after we returned home.
If you are vegetarian, don't go here!! There are zero vegetarian meals on the menu and we had to go to management to obtain the promise of a vegetarian meal as the hostess said the kitchen staff were too busy. Needless to say we ate elsewhere.
We did eat breakfast the next day in the hotel restuarant - we ate for 10 minutes and waited for 50.

  • Stayed: October 2002
    • Value
    • Rooms
    • Cleanliness
    • Service
9  Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 18 October 2016 via mobile
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Stayed: October 2016, travelled as a couple
Thank Josée L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Festival Inn

Address: 1144 Ontario St, Stratford, Ontario N5A 6Z3, Canada
Region: Canada > Ontario > Stratford
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 18 Hotels in Stratford
Price Range: $112 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Festival Inn 3.5*
Number of rooms: 182
Reservation Options:
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Also Known As:
Festival Hotel Stratford
Festival Inn Stratford, Ontario

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