Wagyu is definitely all about the experience. You'll have people who will complain about having to cook their own food, but they fail to realise it's about having a unique dining experience and great customer service. I do know Wagyu is more expensive than most Japanese BBQ restaurants in places like Toronto, but it's up North in Sudbury of all places so I can deal with the price difference (which is pretty massive compared to some GTA places by the way.) The beef is absolutely amazing, though I'm not a fan of the chicken or pork (or much of the vegetables, I just prefer mine boiled not fried.). All the menu items that come to you prepared already (sushi, soup etc.) are good. I wish that area of the menu expanded a little more, but otherwise it's good. While I do wish that there were two sets of tongs per table to avoid cross contamination, it's also important to remember that this is no worse than how people cook in their own home. The staff do everything in their power to eliminate cross contamination before the food gets to you, after that it is up to you to be careful and cook properly, which let's be real we should all know how to do. Plus if you asked for a second pair of tongs, they would likely give you a set. I never do because I don't really care. Now, onto the customer service. 90% of the time it is amazing!! One bad experience soured it for me for awhile, but it was due to the person there being new and unaware, so I was able to get over it. Things are fine now and I truly believe they learned from their mistake! I do wish they had more space though, otherwise it's good. The service is frequent and quick, something I really appreciate. If you're not a big meat eater, or you are a particularly picky Vegitarian or Vegan or someone who has dietary restrictions, there's only one element per table so this probably isn't the place for you especially if you're going with people who do eat meat. Wagyu is constantly moving forward, expanding their menu (the last time we went they had added chicken wings and Sparkling Sake) and trying to please their customers. Overall, definitely check out Wagyu at least once!
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