I have checked in using the online system and provided the estimated arrival time, also as per the instructions I called the office after picking up the luggage at the airport and informed them that i am on my way and asked if I can pick up the key from the apartment building or a different place and was told that from the apartment building. I arrived to the apartment building with my family- 4 adults and one little tired and hungry baby , called the office and they told me that I need to walk to a nearby restaurant to pick up the keys. I walked to the restaurant, called the office again and was on hold for close to 35 minutes to get the access code. At the end of the conversation the lady told me that it seems to be blocked and to walk back to the apartment building and access the elevators with a dial pad code, i walked back and there was no dial pad, i asked the concierge and they said it has to be a pob, the agent on the phone said that she is unable to further assist me (an hour later ~ 6pm) and had to escalate the call to the manager/ owner who would be the last resource , the mager said that for her to come to the location it will take another hour. After 30-40 minutes i got a phone call that the concierge has agreed to let me in (only me without my family) to grab the keys from the apartment and then let them in. The end result is that it took us close to 3 hours to get into the apartment. When we got into the apartment it smelled really bad and after further investigation it looked like water is coming from the hardwood floor and it is just a smell of rot. The furniture in the living room was all ripped and covered to hide it, broken in some parts and very unsafe for kids.
No one followed up or apologized for the inconvenience and in my option the owner really doesn't care as I don't understand how you can rent a place and host someone when your apartment is like that and you are not prepared to run a business..
Very nice clean place in heart of downtown with very affordable price. Everything is closer by CN tower, Aquarium, museum and restaurants.
Unfortunatly the appartment we booked was experiencing plumming issues so we were moved to a diffrent location. That appartment however was very well located, very clean and sufficient but could use updating. All in all good.