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“Nice place, but will Diff not Come Again” 1 of 5 bubbles
Review of Hotel Victoria

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Hotel Victoria
Ranked #39 of 131 Hotels in Toronto
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice place, but will Diff not Come Again”
1 of 5 bubbles Reviewed 27 February 2012

I stay here this Saturday when I check it they said I had to pay extra $50 on person.
I pre-paid for this room a month ago online and before I booked with them I called to make sure having extra people wouldn’t be an issue or charge the woman on phone said it was fine.
After 10 mins of fighting with manager he finally gave up and believed me so he didn’t charge me. Then the manager said I didn’t pay for my room, again had to fight with him to double check, Then 5 mins later finally found that I did.
I ask for Champagne glasses for our room so we could drink in our room while getting ready before going out, the hotel said NO, that too many clients have broke their glasses so they wouldn’t give it to us. So my friend went out and bought champagne glasses for our room before going out.
I think this Hotel is Beautiful, lets of history great location, no parking so I had to park 7 mins away.
Would I stay here again NO.

  • Stayed February 2012, travelled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank mila c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven J, General Manager at Hotel Victoria, responded to this review, 7 March 2012
Dear Mila C

Thank you for your review. It is disappointing for me to read your review. I would like the opportunity to discuss this with review with you in greater details. We pride ourselves in service so this is a disappointing to see such a review.

Regards,

Steven Jones
General Manager
4163631666
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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959 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (188)
Date | Rating
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English first
Minneapolis, Minnesota
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 26 February 2012

We spent an anniversary weekend at the Hotel Victoria in November. Great hotel with a fantastic staff-- attentive to our every need and then some. Our room was on the street side, and was a bit noisy. Next time we'd probably ask for a room at the back of the hotel, but we will definitely be back. Fantastic location as everyone has noted. The Irish pub across the street is unbelievably good as well. Full marks. Thank you Hotel Victoria!

  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kathyallenkline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven J, General Manager at Hotel Victoria, responded to this review, 7 March 2012
Hi Kathyallenkline

So happy you chose to spend your anniversary here at the Hotel Victoria, we seems to be a favorite of people celebrating their anniversary. You must come back and stay with us in the summer, we are ideally located to the waterfront which is amazing in summer. We shall most defiantly ensure you have a room at the back of the hotel. Wow, more great comments about our staff, It makes me so proud to hear this is how our guests feel about us!!! We look forward to welcoming you back soon!
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Ottawa
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 26 February 2012

Definitely lives up to its self-promotion on its website. This is a classic Boutique Hotel by definition, very European in nature. Under 60 rooms, the rooms are on the smaller side (which is to be expected in this style of property) but very nicely appointed and do not feel "cramped" by any stretch of the imagination. A pleasant twist was the bathroom. Usually in European-style boutique hotels the bathrooms are tiny but ours was quite spacious. All areas of the hotel were very, very clean and well maintained and the 5-6 staff members we encountered over our 2 night stay were extremely pleasant and professional. The location is perfect if you enjoy walking a city. Close to a lot of places you want to be. Note, try not to get there during rush hour traffic because at those hours you will not be able to stop in front of the hotel to drop off your luggage and check-in. This is a very small inconvenience in exchange for such a great location on Toronto's famous Yonge street. I'm not sure what the exact rush hours are, but you may want to ask when you call for reservations. In any event if that does happen you can pull-over around the block.

Lastly, the price is very reasonable for this location. My wife and I will be back for sure.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MikeCOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven J, General Manager at Hotel Victoria, responded to this review, 7 March 2012
Hi MikeCOttawa

It is nice to read that we have lived up to our self promotion. If we don't love us, who will? Our staff are great - again, self promotion. Each guest is valued and treated as family, another plus for our historic boutique hotel. We look forward to welcoming you and your wife back in the near future. Check us out on Facebook for latest offers and events.
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Vancouver
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 24 February 2012

Recently stayed at this hotel for 11 nights. We wanted a downtown area at a reasonable price. This is often an oxymoron when it comes to Toronto. However, we were pleasantly surprised that this hotel, located at Yonge and Wellington, lived up to its website hype. Though located in a historic building built over a 100 years ago, it has been recently refurbished to a very comfortable standard. The room we were in is small by today's standard. There was just enough space for two double beds, a small stand alone closet and a table. The flat screen TV hung from the wall. The bathroom had a toilet, sink and shower. The beds were very comfy. The walls are a bit thin so noisy neighbours can be a problem.

The staff, both front and housekeeping, were very friendly and accommodating. The only real difficulty with this hotel is the lack of a drop-off/pick-up zone. Because it is located right on busy Yonge St. there is no loading zone. If you attempt to stop to unload or load during rush hour, you could be inviting an expensive fine and a lot of annoyed drivers. The best bet is to stop on the side street, Melinda St., and walk a few feet.

Go to their website to see if they have any special offers. They are currently promoting a $102 per night for 2 nights. The price reflects the age of the hotel.

Room Tip: We were located towards the back on the south side of the third floor. Our view was a blank wall of...
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank eddyandthecruisers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven J, General Manager at Hotel Victoria, responded to this review, 7 March 2012
Greetings Eddyandthecruisers.

11 nights, wow and extended stay. Thank you for the extensive review, we would love to offer you an upgraded room on your next stay, we will make sure it is a bigger room for you. It is great to keep hearing that the staff are helpful and accommodating, it never gets old hearing that so thank you for sharing that with everyone, service is essential and we strive to offer exceptional service.

Come and see us again soon.....maybe 12,13 nights!!
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Matinhos, PR
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 22 February 2012

If you want a great place to stay in Toronto you can check in Hotel Victoria with no fear. Clean rooms, kind and great staff, excellent location and fair rates. Next time in Toronto I'll stay there for sure.

  • Stayed February 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PauloHDeSouza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven J, General Manager at Hotel Victoria, responded to this review, 7 March 2012
Hi PauloHDesouza

Thanks for your great review.......I want to thank you for also posting your experience on Facebook. I am pleased that your found our rooms clean, rates fair, great staff and excellent location. Keep watching us on Facebook, we give away a complimentary night to one of our lucky Facebook fans!!!!!
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Toronto, Canada
1 review
5 of 5 bubbles Reviewed 22 February 2012

Best hotel stay I've ever had! Every year my boyfriend and I celebrate our anniversary by having a hotel night, our normal hotel was unavaliable so we looked around and immediatly fell in love with the modern decor of these rooms. The location was amazing, having Netflicks avaliable to us as well was wonderful, and the hotel staff were very very nice! I think my boyfriend and I have found a new hotel for our future anniversaries!

To sum up my experience: it was amazing!

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Laura N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven J, General Manager at Hotel Victoria, responded to this review, 7 March 2012
Hi Laura N

We are so happy that you chose to share you anniversary plans here with us at the Hotel Victoria. We hope would love the chance to become your "normal" hotel. I am happy to pass along your comments to our staff. Netflix is great, glad you liked that. We look forward to seeing you again, either for another anniversary or any other occasions you might be celebrating. Check us out on Facebook for constant hotel updates......

See you again soon.
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Edmonton, Canada
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 15 February 2012

Saw this hotel online and was very excited about my stay. However, was less impressed when I arrive. First, don't arrive between 3:30-6:30pm as there's no drop off area for luggage and since you have to park 7 minutes away (walking) this can be a real pain dragging luggage through streets full of pedestrians. The staff were rude and pretentious. The hotel is beautiful and unique and definitely a nice place to stay despite the small (VERY small) rooms and lack of amenities, but the unfriendly, unhelpful staff would make me not recommend it.

I would definitely choose a less interesting hotel with better service any day.

  • Stayed February 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Brikv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven J, General Manager at Hotel Victoria, responded to this review, 7 March 2012
Dear Brikv

I am saddened to read your recent review. We pride ourselves with providing excellent customer service . I am happy that you found the hotel beautiful and unique. Please contact me directly at the hotel so that we can discuss this matter in greater detail.

Steven Jones
General Manager
416 363 1666
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Victoria

Property: Hotel Victoria
Address: 56 Yonge St, Toronto, Ontario M5E 1G5, Canada
Region: Canada > Ontario > Toronto > Downtown West
Amenities:
Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#37 Family Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Victoria 3*
Number of rooms: 56
Official Description (provided by the hotel):
The Hotel Victoria is a Boutique Style Hotel in the heart of Downtown Toronto. Our historically modern guestrooms feature new beds with pillow top mattresses, hardwood floors, LCD TVs, and custom designed, modern furniture. The lobby features a mix of classic and contemporary furnishings. The hotel's ideal Yonge Street location is within walking distance of shopping, dining and major downtown attractions, and just steps away from the Subway and Ground Transit Systems. ... more   less 
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Also Known As:
Victoria Hotel Toronto
Hotel Victoria Toronto, Ontario

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