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“Good!” 4 of 5 bubbles
Review of The Westin Prince Toronto

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The Westin Prince Toronto
Ranked #48 of 132 Hotels in Toronto
toronto
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Good!”
4 of 5 bubbles Reviewed 17 February 2012

I stayed at this hotel just one night only, as I was looking for a hotel to stay. This hotel is in the north east end of Toronto, so if you are someone that wants to tour around downtown Toronto area, this is not the hotel to stay in.

The hotel is very nice, and clean. I didn't use any of the amenities, however, the room is spacious and the bed is one of the most comfortable beds I slept in. Nice big, puffy pillows and duvet, I felt like I was sleeping on a cloud :)

There are little restaurants around, but like I said, it's a hotel located in mostly a residential area, so unless you are planning to be around the north east end of Toronto, this is a mighty fine hotel to stay in. There's a five star restaurant right beside the hotel, apparently I heard it's pretty good.

That's all I have to say about this, sorry that I couldn't say much more.

  • Stayed March 2011, travelled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank noboston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Manager at The Westin Prince Toronto, responded to this review, 22 February 2012
Dear TripAdvisor Member.
Thank you for taking the time to inform us of your most recent stay. We are delighted to read that enjoyed your evening with us and that you found our Heavenly Bed to provide a refreshing night’s sleep. A good night’s sleep is the minimum we aim to provide and we are happy you experienced this first hand.
Thank you again for taking the time to inform us of your stay and we look forward to seeing you stay with us in the coming future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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852 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (182)
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Auckland Region, New Zealand
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 8 February 2012

Stayed at this hotel because it was close to my friend's place. The location was not that convenient if you didn't drive. It takes about an hour to go downtown (bus + subway). Too bad that they don't offer shuttle from airport. You have to get a taxi to go there, which is insanely expensive! I called before my arrival to ask about the best way to travel from the airport to the hotel, I hated it when they say "you HAVE TO get a cab."
They still charge for internet - $10 a day, but I think you get the first two hours for free? I only used internet for once and the package I got was only 2 hours and I didn't get charged for that.
The lobby was fabulous, the room was a bit outdated tho.
Staff members were helpful

  • Stayed February 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CindyZX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Manager at The Westin Prince Toronto, responded to this review, 9 February 2012
Dear TripAdvisor Member,
Thank you for taking the time to inform us of your recent stay. We are delighted that you found the lobby to be appealing and our associates to be helpful. At the same time however, we are sorry that you found the overall experience to be merely average. Our goal is to have you leave more refreshed than when you arrived and it is obvious we did not achieve this.
Due to the distance from the airport we do not operate a shuttle service and we are sorry if this took away from your overall experience.
We thank you again and hope we can welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Owen Sound, Canada
Level Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed 29 January 2012

We were only here for one night. The lobby looked really nice, and staff was very friendly. Our room was on the 8th floor. It seemed a bit outdated, but the bed was comfortable, had a well stocked minibar, and the bathroom was small but nice.My only real complaint about the room was that the sliding patio door wouldn't close tightly at the very top. It was a very windy night, and the wind was coming right in, blowing the drapes and everything. Thankfully the heat in the room worked very well. Self parking was $11. We didn't eat at the hotel so I can't say anything about the food there, but there are many restaurants to choose from nearby. All in all not a bad stay.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank heatherall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Manager at The Westin Prince Toronto, responded to this review, 2 February 2012
Dear TripAdvisor Member.
Thank you for taking the time to inform us of your most recent stay. We are inspired to read that you found the newly renovated lobby to be well appointed. We also are delighted that you found our Heavenly beds to provide a comfortable sleep. The sliding patio doors should not have provided you with any noise issues and we apologize if this took away from your experience. This will be looked into and at the same time we would like to inform you that we will soon be replacing all hallway carpet, wallpaper, hallway lighting and guestroom carpet. We believe these enhancements will aid us in providing you, our valued guest, a more memorable and enjoyable experience.
Thank you again for taking the time to inform us of your stay and we look forward to seeing you stay with us in the coming future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orangeville, Canada
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 5 January 2012

Stayed at this hotel because it was close to David Duncan Restaurant for staff party. I used my air miles, booked through rewards and received my confirmation in the mail, as well as on line. Check in was a breeze, i have waited longer in a convenience store line than what time it took.Was on the 8th floor, elevators are fast and there isn`t any waiting. Never had a chance to eat there, wish we would have, food at DDHouse, was disappointing and the Cora`s across the street was awful. Great service from the front desk at the Westin Prince Hotel.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank timcin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Manager at The Westin Prince Toronto, responded to this review, 2 February 2012
Dear TripAdvisor Member.
Thank you for taking the time to share your thoughts regarding your recent stay with us. We are saddened to read that your dining experiences in the local area did not meet your expectations. At the same time however we are elated that your stay with us was restful and refreshing. We are delighted that our Front Office team provided you with the superior service and efficiency they so work so diligently to achieve.
We have shared your comments with the entire team and we all look forward to having you stay with us again when in Toronto.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario, Canada
Level Contributor
85 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 31 December 2011

we stayed here due to it's proximity to some stores we wanted to shop at. when a snow storm hit, we decided to stay for another night. beautiful view, would be very nice in a warmer season with it's extensive green area. will stay here again.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank willing292
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Manager at The Westin Prince Toronto, responded to this review, 2 February 2012
Dear TripAdvisor Member. Thank you for taking the time to provide us feedback concerning your most recent stay. We are delighted that you enjoyed your two nights with us and that our location provided you with convenient shopping opportunities. We are located on 15 acres and this aids us in providing our guests with some beautiful scenery. I concur that the summer time enhances the views from the hotel and also it allows our guests to experience our refreshing and tranquil outdoor pool. On your next escape to Toronto we hope you will be able to experience this first hand.
Thank you again for your valued feedback.
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Los Angeles, California
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 16 December 2011

Spacious, clean and well-appointed rooms, comfortable beds, great service.

  • Stayed December 2011, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CA_Traveler_1818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Manager at The Westin Prince Toronto, responded to this review, 2 February 2012
Dear TripAdvisor Member. Thank you for taking the time to provide your feedback concering your most recent stay with us here at the Westin Prince. We are inspired to read that you found the overall experience to meet your expectations. We have shared your comments with the entire team so they may know what a positive impact they are making and we look forward to having you stay with us when in Toronto.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 December 2011

I am a gold SPG member, and have stayed at this property approximately 10 times this year. The lobby of this property has been renovated and looks amazing, as do the restaurant and bar.

The rooms themselves are a little bit outdated, but even with the rooms being a little bit dated, you still get an extremely comfortable bed, flat screen tv's, and nice washrooms.

The staff overall is phenominal (with a couple exceptions).
On the positive side, Tyson is always by the door, ready to greet you with a smile and make you feel welcome. Jennifer at the front desk goes above and beyond to ensure you feel like you are at home, and will do everything she can to make your stay enjoyable. The rest of the staff are very friendly, but these two in particular epitomize what hotel customer service should be, and truly are one of the main reasons I continue to stay at this hotel.

On a recent stay, I had several issues, which I had to escalate in order to get resolved. Beware of dealing with Azar (spelling might be off). He is lacking in customer service skills, and makes no effort to understand a customers point of view. He is hostile and will not be of any use in attempting to resolve your issues. Fortunately, his superior, Kevin McFadden, I believe the Guest Service Manager, has been nothing short of amazing. Kevin takes the time to understand your viewpoint, and will do everything he can to resolve any issue.

My only other negative experience with a staff member was with George, who delivered room service. We received a salad from room service that was horrible, and sent it back. He was extremely rude in taking it back, and muttered profanity under his breath. Aside from that salad, the food is very good. The business center is lacking a little bit, as they have 2 computers, only 1 hooked up to a printer, and they are extremely slow. I always travel with a computer, but I needed to print and use their computer for this, and it took 10 minutes for what should have taken 1 minute. The internet also seems to be a little bit slow On the bright side, they provide free wireless internet for Gold/Platinum members.

Back to the positive, this hotel is a warm, comfortable place to stay, with staff second to none. I won't let 2 bad apples ruin the experience there, as all the other staff make up for the negatives of 2 people. I will continue to stay at this hotel, and know that I feel like I am a valued customer.

Thanks Jennifer, Kevin, Tyson and Lydia for helping make your hotel feel like a home away from home.

  • Stayed December 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dankle4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Manager at The Westin Prince Toronto, responded to this review, 2 February 2012
Dear TripAdvisor Member. Thank you for your feedback concerning your Decmeber 2011 stay. We value your thoughts and this is especially true because of your SPG Gold status and the fact you have stayed with us numerous times. We do apologize that your stay was marred by some service issues but assure you the entire Westin Prince team is dedicated to providing a superior experience. These issues will be addressed and we look forward to having you stay with us again in 2012 when travelling to Toronto.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Prince Toronto

Property: The Westin Prince Toronto
Address: 900 York Mills Road, Toronto, Ontario M3B 3H2, Canada
Phone Number:
Region: Canada > Ontario > Toronto > North York
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Luxury Hotel in Toronto
#36 Business Hotel in Toronto
#43 Romantic Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Prince Toronto 4*
Number of rooms: 400
Official Description (provided by the hotel):
The Westin Prince Toronto features 15 acres of inspiring parkland and access to all the city has to offer. Enjoy views of the skyline and parks from our guest rooms. 30,000 square feet of event space. ... more   less 
Reservation Options:
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Also Known As:
The Westin Prince Toronto Hotel Toronto
Westin Prince Toronto
Westin North York
North York Westin
The Westin Prince Toronto Ontario

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