The hotel was nice and clean and a resonable price the shuttle to the airport was great however on the way back I Called the hotel at 10:20pm when I got into the airport the receptionist was told me to go to C22 and wait their would be about 20 min. so my family and I went to washroom and preceeded to gate C22 we saw the shuttle go by us as we walked their. after 20min I called the hotel to ask if we missed it the receptionist said again just wait at C22 they will be their I said one went by us 20 min ago she said we have 4 at the airport just wait. finally at 11 20 another shuttle came but it only had 3 seats left we were four. The driver said we would have to wait for the next one at least a half hr more. we were so cold from standing outside in -5 degree temps for a hr. finally the driver came back at 11:54 we got into the shuttle and he had a airfreshner hanging off his seat my husband removed it because I am allergic to scents however I still suffered an astma attack when the driver realized I was not breathing very well he drove quickly to the hotel and I got what I needed. The driver told us the one driver was told their was a pick up but when he got to c22 no one was their so he was at end of shift and just went to finish his rounds. I think he should of done what the other shuttles did and ask people with suitcases where they were going not just driving by them. I also think their should be more than one shuttle when it is winter when people are coming from 95 degree weather to -5 it's not good to be standing their for a hr and a half. now my husband and 1 daughter are both sick it was not a good end to a beautiful vacation. The driver did give me a good tip however he said next time send one person out to wait for shuttle while the other people wait in the airport and stay warm. (rock paper scissors anyone?)
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- Also Known As:
- Quality Hotel And Suites Airport East
- Quality Inn Toronto
- Quality Hotel Toronto
- Quality Hotel & Suites Airport East Toronto, Ontario