The General Manager should be commended for training an excellent staff- the service levels are quite high and personalized- particularly Valet, Concierge, Housekeeping.
Room: Spacious, well thought out, great desk space/outlets, iPod dock sound system, rainfall shower, large sized Molten Brown bath products, espresso machine, etc. Very nice touches!
Although a light continental breakfast is included, there is no additional menu available for hot items. For a full-service hotel, I was extremely disappointed that I could not pay for anything in addition, ie: scrambled eggs or anything else. As we are on strict diets, bread and cheese didn't really cut it, and there is nowhere nearby to get anything else (you're a bit trapped).
Not that the hotel has any control over these issues, but the location is adjacent to the concert hall, so you may want to check what is going on that week, as the hotel has large, noisy parties that come back to the hotel on random Sunday/Monday nights at midnight and keep partying in their hotel room- not the most quiet hotel. Sadly the hotel overlooks a very large construction site, so views are mixed- all construction but also the CN Tower. It is also not in a good city centre area, so we had to walk 10-15 minutes to get to the "scene."
Overall, we were impressed with the hotel but would probably choose another hotel and area next time.More
- Free Wifi