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Reviewed April 11, 2017

My Daughter and I booked a stay at the hotel for a shopping weekend. When we arrived we found that the third party we booked through had cancelled our reservation after taking payment. The front desk staff was wonderful in resolving the problem. Even though it was not their mistake they upgraded our room and sent a bottle of champagne. The hotel was wonderful, centrally located and all the staff was phenominal

  • Stayed: April 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
Thank musarram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 10, 2017 via mobile

The back bar is a quiet, "go to spot" for couples during the winter months. However, during the summer months, the outdoor patio, which is located to the rear of the hotel, is quite busy, with a sophisticated business crowd. Great place for after work drinks.

Stayed: April 2017, travelled as a couple
1  Thank Heather L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 10, 2017

We last stayed here in February 2017. Our room preference is a one bedroom suite. We stay here frequently and are generally very satisfied. The food and service encompasses what you would expect at a Ritz hotel. Their club level lounge is not one of the better ones we have experienced….needs a larger assortment. The room is spacious and clean. The bed is super comfortable. Master bathroom meets all our needs. The location is convenient. We will continue to declare this our hotel of preference when we are in Toronto. We are loyal supporters of the Ritz Carlton. We have stayed at many of their properties around North America. Most of their properties leave us very satisfied.

  • Stayed: February 2017, travelled as a couple
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1  Thank Lux_is_Lovely
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 8, 2017

Even beyond the great hotel, rooms resturants etc, the staff at this hotel is beyond comparison to any other Ritz hotel we have stayed at. The most welcoming , kind , caring group of people in one establishment is extremely impressive.

  • Stayed: March 2017, travelled on business
    • Value
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Review collected in partnership with The Ritz-Carlton Hotel Company
1  Thank S3962BIrichardc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 5, 2017

This hotel is beautiful and walking distance to all of Toronto's major attractions. I love the swimming pool area and the spa. The room was massive and has a lovely sitting room. The bathroom is also large and offers a shower and tub. The room service was tasty and neatly plated. There are coffee shops nearby and the symphony performs just a few steps away.I definitely would stay here again.

Room Tip: Get a room on a higher floor to get a better view.
  • Stayed: May 2016, travelled with family
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1  Thank Quills G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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