Service: Impeccable and Personal
My boyfriend and I were staying at the Ritz Carlton for 1 night to celebrate our 10 year anniversary. For dinner, my boyfriend made reservations to TOCA. From the very beginning of our experience right to the very end, TOCA took care of us. The hostess was inviting and warm, our waitress was knowledgable and attentive, and the manager was charming and friendly. They truly went above and beyond for us to celebrate an important and (now) memorable milestone.
We approached the hostess stand, and our hostess asked if we were celebrating anything in particular to which we responded we were celebrating our 10 year anniversary. She congratulated us and brought us to our table. She sat us at a booth where we shortly met our waitress who congratulated us on our 10 year anniversary. She brought us complementary Prosecco which was such a surprise and a delight! It really set the mood for the rest of the night. Our dinner was perfectly cooked and delicious. I had the Lobster Caprese Salad to start and Michael had the Butternut Squash Soup, followed by the Branzino for myself and Michael had steak.
At the beginning of our meal, Michael and I had asked our waitress about the glass room right beside our table. She informed us it was a Cheese Cave. Michael and I were intrigued. We both love charcuterie and we both love CHEESE! At the end of our meal, the manager came and introduced himself. He congratulated us on our 10 year anniversary then took us on a tour of the Cheese Cave. It was very educational and impressive!
As we were exiting the Cheese Cave, the manager turned to us and said, "If you would follow me, I'd like to take you back into the kitchen". I was perplexed. I thought maybe there was another tour of some sort in the kitchen. As we walked into the kitchen, we were introduced to the head chef and the line cooks, which we've never experienced before. We then turned the corner and there was a table sprinkled with rose petals and candles. Michael and I were both surprised! We were guided to the decorated table with a small cheese board adorned with fruits and french pastries accompanied with ice wine to complete our dessert. We were both speechless as the manager whispered, "Enjoy..." and walked away. It was the perfect ending to a perfect dinner.
We want to sincerely thank the staff at TOCA for their professionalism and enthusiasm for making our night so memorable and romantic. We can only gush about the amazing experience we had to our friends and family. We highly recommend TOCA to everyone celebrating a milestone in their lives. We are ever so grateful for the experience. Thank you again.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.