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All reviews massey hall martini bar eaton centre washer and dryer fran's restaurant front desk michael's hospital full kitchen ed mirvish theatre stove top yonge street continental breakfast valet parking the heart of the city location is excellent cn tower pella
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Reviewed October 12, 2017 via mobile

Loved this hotel! we couldn't have gotten a better location right in the centre next to restaurants and shops! The rooms were a fantastic size biggest hotel room I've stayed in. It had a kitchenette with fridge, washer and dryer although we didn't need to use any of these! The room had a little wear and tear a little chip here a tiny scuff there but nothing I would be complaining about or would put me off staying again. The room and hotel was spotless, the bed was very comfortable, the staff were friendly and helpful, I will definitely recommend this hotel to others and stay here again myself!

Stayed: October 2017, travelled as a couple
Thank Travel_Always87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriella N, Community Coordinator at Pantages Hotel Toronto Centre, responded to this reviewResponded October 16, 2017

Hello,

Thank you for sharing your review. We are so happy you enjoyed your stay with us in our prime city location!

We are sorry, however, to hear there were vanity issues within your room. We will make sure our maintenance team inspects all of our rooms to ensure any necessary repairs and adjustments for future guests are made.

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Reviewed October 5, 2017

Had a great stay at the hotel. The room was very nice and clean. The beds were very comfy. The staff were all very welcoming. Look across the road to Massey Hall. The Eaton Centre is only steps away. Went to a concert and received a special rate from the hotel website including wifi, and later checkout. Wifi was very good and nice to have during the stay. No problems getting hot water during the stay. Fran's (a restaurant) is located right below the hotel through a separate entrance and was open 24 hours!

  • Stayed: October 2017, travelled with friends
    • Value
    • Location
    • Service
Thank Mackenzie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriella N, Community Coordinator at Pantages Hotel Toronto Centre, responded to this reviewResponded October 16, 2017

Hello Mackenzie,

Thank you for sharing your review. We are so happy to hear you had a great stay with us and our beds and welcoming staff impressed! Our special event rates are a guest favourite! We hope more people continue to take advantage of this discount in the future.

Hope you enjoyed your concert!

See you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 4, 2017 via mobile

Rival of my mother and Trono was Acacian I want to reprice to tell registration experiences I've ever had. Arriving at the hotel in the late morning we have to room could be made available earlier probably did to my mothers age. We were told they could arrange something for 12 or perhaps a bit later. We then proceeded next-door is to France, a great experience, for breakfast.

When we were together hotel we were told by someone at the desk in the most brusque, indeed rude, tone that no they did not have a room. And furthermore, "what do they want them to do go to the room and kick the guest out?"
This is not 4 star service. First they make a promise then they break the promise rudely.

Conveniently located but perhaps there are alternatives.

Stayed: October 2017, travelled with family
Thank Crctrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holly M, Marketing Manager at Pantages Hotel Toronto Centre, responded to this reviewResponded November 19, 2017

Thank you for taking the time to review our hotel. On behalf of our Guest Services Team, I do apologize that we were not able to accommodate your early check-in request. During the summer months, the hotel is very busy and it becomes quite difficult to have rooms ready in the morning hours. Based on your feedback, I will investigate why there seemed to be confusion around your check-in time and will take the necessary steps to ensure that communication is improved. We do appreciate your feedback and wish you a safe return home.

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Reviewed October 3, 2017

Ideal location! Anniversary getaway, and a surprise upgrade to a suite was really nice! Last times it was a room tho, and always clean. The beds are very comfortable, front desk is always nice, lots of underground parking across the street($1/hr worked out to!), quick walk to the Jazz Bistro! Quick walk everywhere! Third time lucky, we’ll do it again!

Room Tip: Haven’t had a view yet in three stays!
  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank paulnmuskoka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriella N, Community Coordinator at Pantages Hotel Toronto Centre, responded to this reviewResponded October 16, 2017

Hello,

Thank you so much for sharing your review and Happy Anniversary! We are so thrilled we could surprise you with an upgraded suite. We try our best to do whatever we can to make your stay as memorable and enjoyable as possible.

Hope to see you again soon!

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Reviewed October 2, 2017 via mobile

Only here for one night. Good experience. Easy check in, nice room. Well appointed and comfortable. Nice bar. Didn't have breakfast but saw others enjoying theirs. Good location. Would recommend for a longer stay.

Stayed: September 2017, travelled with family
Thank Tattooed-oik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriella N, Community Coordinator at Pantages Hotel Toronto Centre, responded to this reviewResponded October 16, 2017

Hello,

Thank you for sharing your review. We are so happy to hear you had a good experience with us. Next time please come back and enjoy our breakfast!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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