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Stephen
Charlottetown, Canada

Happy!

4.0 of 5 bubblesReviewed Jul 22, 2020via mobile
We enjoyed our night at the Quality Inn on the Hill. Our room was very clean and spacious! The hotel was prepared and took great Covid precautions. The front desk staff were very welcoming and courteous. Leandra was especially helpful, friendly and accommodating.
Date of stay: July 2020
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tanya Bevan Ryan, General Manager at Quality Inn & Suites Downtown, responded to this review
Responded Jul 25, 2020
Thank you for taking the time to let us know about uour recent stay! I will pass along your comments to our team & Leandra. We look forward to seeing you again s
soon!
Tanya
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (374)
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All reviews sutherland house main building full size fridge large suite front desk staff a great stay within walking distance king bed free breakfast would stay here again location is great beds were comfortable cookies yogurt downtown microwave pei
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Reviewed July 14, 2020

My wife an I stay here on the second weekend of the Atlantic Bubble while on a motorcycle trip around the island. The hotel is well prepare for the COVID-19 regulations and you can always find someone cleaning in the hotel.

We were greeted by a very friendly and bubbly member of the check-in staff (wish I could remember her name). She gave us the low down of all the measures they were taking for COVID-19. She also provided us with an excellent recommendation of a restaurant for dinner and the food at that restaurant was amazing. We had originally planned to stay just one night but not long after checking in, we decided to stay an extra night. The young lady at reception took care of updating our information for the additional night very quickly.

This hotel usually has a free breakfast buffet as part of the nightly rate but due to COVID-19, we had a choice of a few items that were prepared fresh each morning. Though they give you four choices, I sure if you ask, they can prepare something that is not one of the four selections. The breakfast we had each morning was fresh, tasty and hot.

The room we had was one of the modern updated rooms. We found the room to be very clean and well appointed. The bed and the linens were very comfortable. The bathroom was updated as well and the towels were bright and fluffy. Only thing in the bathroom is when you go to get in the shower, you might find the side of the tub a little high. I knocked my shin on it both times but it could just be me used to my home shower.

The wifi was easy to connect to and the signal strength was always strong. The hotel is located down town, close to the water front as well as many fine eating establishments.

Room tip: Go with the modern room when you have the choice≥
Date of stay: July 2020
    • Value
    • Location
    • Service
1  Thank 363duanel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tanya Bevan Ryan, Owner at Quality Inn & Suites Downtown, responded to this reviewResponded July 15, 2020

Thank you for taking the time to let us know about your recent stay! We are thrilled you enjoyed your stay so much your decided to extend another night. Our staff are working hard to enforce the extra cleaning procedures. I will pass along your wonderful review to our team! We hope to see you again soon.
Tanya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 23, 2020

We spent two nights here. The front desk staff was very helpful. They had placed us in a separate building lacking elevators, and switched us to the main building when we said we had to have an elevator. The room was good, with a nice sized bathroom with a great shower. The bed was very comfy. Breakfast was hot and adequate. There are a lot of restaurants and bars in the area.

Date of stay: September 2019
Thank BabsinTX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
peitraveller21, Manager at Quality Inn & Suites Downtown, responded to this reviewResponded June 12, 2020

So glad you enjoyed your stay and our downtown location! Look forward to seeing you the next time you are on the Island.
Tanya

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Reviewed March 7, 2020

The check in was easy , nice clean rooms with very comfortable beds , staff were friendly and helpful. Great location to walk to any downtown event, restaurant or bar, we will be back! Liked staying in one of the suites in the houses next to the hotel very cozy feeling.

Date of stay: March 2020
Trip type: Travelled as a couple
Thank Meander602455
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
peitraveller21, Manager at Quality Inn & Suites Downtown, responded to this reviewResponded March 8, 2020

Thank you for taking the time to let us know about your recent stay! We look forward to seeing you again soon!
Tanya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 25, 2020

My husband and I booked the honeymoon suite for the second year in a row for his birthday and Valentines Day. Another amazing night! Room was very clean and all the amenities you need. The Jacuzzi is lovely.

Will definitely be returning next year for our 3rd year in a row.

Thanks Quality Inn and Suites in Charlottetown!

Date of stay: February 2020
    • Sleep Quality
    • Rooms
    • Service
Thank Tamara C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
peitraveller21, Manager at Quality Inn & Suites Downtown, responded to this reviewResponded March 9, 2020

Thank you for your kind words! We look forward to seeing you soon!
Tanya

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Reviewed December 10, 2019

Hotel is very centrally located and within easy walking distance of the Center. Service was excellent for both the rooms and the restaurant, on site. The main hotel is very nice, however we prefer staying in one of the mansions, which are part of the hotel. All in all wonderful stay and will definitely go back.

Date of stay: September 2019
Thank Q9395FYsheilam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
peitraveller21, Manager at Quality Inn & Suites Downtown, responded to this reviewResponded December 11, 2019

Thank you for your review! We are so glad your enjoyed your stay in our Sutherland House. We look forward to seeing you the next time your are in Charlottetown.
Tanya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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