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All reviews pool area is shopping mall large mall front desk staff brunch highway noise montreal
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12 - 17 of 455 reviews
Reviewed August 22, 2020

I have been staying at this hotel for over 10 years now. First it was for work, then whenever I was in Montréal for work of on personal travel I and my family stayed only at this hotel.

They are amazingly consistent in maintaining and improving everything a hotel is supposed to offer to both business and leisure travellers: spacious clean rooms, comfortable work area, super relaxing bed, gym with always latest equipment, pool ... I don't even want to start describing the pool area. Just look at the pictures. I simply don't know another hotel in their category with the kind of pool area Sheraton Laval has.
A bit far from downtown, but I don't mind to drive and pay for parking downtown rather than stay in an overpriced downtown hotel with half of what this hotel has to offer.
Close to shopping and good restaurants.

If you are thinking of staying here for the first time, give it a chance. You will love it. Even if something is wrong - for a large hotel "glitches" are expected to happen every once in a while - the hotel will fix it, because customer satisfaction is their top priority.
Ignore bad reviews. People complain about noise from garbage trucks or noise in the hotel on the weekend - things they often don't have control over. After all, which hotel does not have a bit of noise on the weekend? C'mon... Just have proper expectations.

Thank you, Sheraton Laval, for your consistent superbness. As long as you don't change, you have earned my perpetual loyalty.

Date of stay: August 2020
    • Cleanliness
    • Service
Thank AlexTaurus888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sophie Guilbault, Owner at Sheraton Laval Hotel, responded to this reviewResponded August 23, 2020

Dear AlexTaurus888,

thank you so much for your kind words about our hotel and our team.
We will share this message with all the staff members since it requires a team effort to provide good service.

Thank you for taking the time to write this review, we always appreciated to read that the effort we put in our customer service is recognized by our guests.

It was a pleasure to see you again, and we hope to see you back at the Sheraton Laval very soon.






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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 21, 2020 via mobile

Only stayed here for one night on business during the COVID lockdown. The staff was very friendly, helpful and did a wonderful job of taking care of everyone. Nice hotel with updated common areas and rooms. Both rooms and bathrooms were good size. Rooms had fridges which was a nice surprise. Indoor pool and fitness area. Good location with shops and restaurants walkable. Good stay for business.

Date of stay: April 2020
Trip type: Travelled on business
Thank Rather_Nomadic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SheratonLaval, Guest Relations Manager at Sheraton Laval Hotel, responded to this reviewResponded April 25, 2020

Dear Rather_Nomadic

Thank you very much for writing to us about your recent stay at Sheraton Laval and the convention center. It’s always a pleasure for us to read you.

We will pass on your appreciation to our team, who I am sure will be encouraged by your comments. Here at Sheraton Laval, we are constantly trying to meet your expectations and needs.

Thank you again for sharing your experience with us and we hope to see you again soon.

Regards,
Marc-André Gagnon
Guest service manager
sac@sheraton-laval.com

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Reviewed January 26, 2020 via mobile

Great location and wonderful amenities and places to wind down at the end of the day! Love the pool area. Close to many restaurants and across from the mall. Breakfast very good and service perfect. Highly recommend.

Date of stay: June 2019
Trip type: Travelled on business
Thank 85adinas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SheratonLaval, Guest Relations Manager at Sheraton Laval Hotel, responded to this reviewResponded January 28, 2020

Dear 85adinas,
Thank you for choosing Sheraton Laval and we hope to have the chance to welcome you in a near future.
Regards,

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Reviewed January 7, 2020

If you want to shop this is a great place to stay, it is in front of a large mall with very nice stores. But, if you want to rest or do sightseeing of the city, this is not your place.
We stayed in a suite. It was ok, but it was super loud. They were doing some renovations and at 8.30 am they starred drilling and banging the walls.
Staff was great, that is something worth mentioning

Date of stay: January 2020
1  Thank VivianWar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SheratonLaval, Guest Relations Manager at Sheraton Laval Hotel, responded to this reviewResponded May 2, 2020

Dear VivanWar,
Thank you for staying at our proprieties and we hope to have the chance to welcome you in the future.

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Reviewed December 11, 2019 via mobile

Won't be disappointed if you're reasonable and are not expecting super anything. Hotel does the basics well; enjoys a great location and proximity to many well known chain restaurants. I deducted a star for "dial up" speed internet and somewhat coarse bedding.

Date of stay: December 2019
Trip type: Travelled on business
2  Thank TeheranbornCanuck
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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