Hello Leblancphilippe,
It is great to hear from you.
We are determined to ensure that our hotels are always clean, our service is friendly, and everything works. It seems that on your stay this was not the case, particularly with the WiFi access in your room. We have raised your concerns with Hotel management, and they will look into this. I also thank you for your honest observation of the condition of the room. This will go a long way in helping us identify areas that we need to improve on.
We are endlessly working to meet the standards that are set forth for all Holiday Inns. I hope you will give us another chance to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. In addition to this, we have sent you a Private Message for further details.
Hector P
Case Manager
IHGService