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J L

dissatisfied with the level of service we received at Hôtel Ruby Foo's

Review of Ruby Foo's
2.0 of 5 bubblesReviewed Sep 8, 2023
On 26 August, my party and I checked in at approximately 20:00 after booking two Standard Studio-Kitchenette rooms and one Standard King Room. During the check-in process, we encountered difficulties due to the reception staff's unfamiliarity with your check-in procedures, available products, and directions to our rooms. Despite these initial challenges, we proceeded with the hope that our experience would improve.
Upon receiving our key cards, we were informed that we had been assigned two rooms as the Standard Studio-Kitchenette rooms and one room as the Standard King Room. However, our disappointment peaked when we entered room 274 and discovered that it was, in fact, a Standard King Room, lacking the kitchenette and one bed that we had specifically booked.
We promptly returned to the reception desk to address this error, only to be informed that all Standard Studio-Kitchenette rooms were occupied, and no alternative rooms were available. This situation was extremely frustrating, and we were surprised that the staff did not acknowledge or address this issue during our initial check-in.
Furthermore, we were unable to speak with a supervisor until the following morning, which left us with no choice but to accept a portable bed as a makeshift solution for the missing bed. This significantly impacted the comfort and quality of our stay.
Our disappointment continued when we checked out the next morning around 9:00. The staff informed us that the supervisor would not be available until 11:00. We were promised that the issue with the room would only be addressed after the supervisor contacted us. Regrettably, we have yet to receive any communication regarding the resolution of this matter, and our credit card has already been billed without prior notification.
This entire experience has left us profoundly dissatisfied with the level of service we received at Hôtel Ruby Foo's. We expected a seamless and enjoyable stay but instead encountered multiple issues, along with a lack of timely and effective resolution.
Date of stay: August 2023
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jessica G, Guest Services / Front Office at Ruby Foo's, responded to this review
Responded Sep 29, 2023
Hi and thank you for taking the time to share your feedback. We would like to further discuss the unfortunate events described to better understand what happened and to ensure appropriate actions are taken to improve our services. Please contact our Front Office Manager at your earliest convenience.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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11 - 16 of 651 reviews
Reviewed August 16, 2023

MY CAR WAS STOLEN FROM the HOTEL’s PARKING LOT!
Apparently this happened in the past and I was not the first one.
That was a very bad experience.
A manager guy there who spoke to me even did not say sorry about that!! He only showed me my signature that somewhere I had signed I am responsible for my car not them 😐
His attitude was worse than a nowhere Motel!
Although rooms were clean and comfortable and location is okay, that was not a good experience.
Sine I was going to travel to Montreal every week for work, I asked them for a discount regarding this and they firmly refused that as well!
The pool water was very cold and we could only use it for 10 minutes!!
So if you don’t use the parking and don’t talk to hotel staff that much, it can be acceptable to stay there!

Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank ramin a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jessica G, Guest Services / Front Office at Ruby Foo's, responded to this reviewResponded August 18, 2023

Hi, we are sorry to hear about the incident that occurred during your stay. Security measures are in place to minimise risk, including a security guard who patrols the premisis. Unfortunately our control on this type of situation is limited. We will be following up with our team in regards to the response you received from staff, thank you for sharing your feedback, it is invaluable to help us to continuously improve our services!

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Reviewed August 6, 2023 via mobile

We have been going to this hotel every July for 5 years. I lived in Montreal for 40 years. We return to visit my children and grandkids. Free parking and 5 min. Walk to the metro less than 30 min. To Beautiful downtown Montreal. Beautiful Pool with GREAT STAFF. The breakfast restaurant is very good and
reasonable prices. I did bring my Dyson Vacuum Cleaner cause of my server Asthma. Made a big difference. Front Desk staff were really accommodating and polite. We will be back next July.
Again thanks😁😁😁

Date of stay: July 2023
Trip type: Travelled with family
1  Thank snapyhabfan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jessica G, Guest Services / Front Office at Ruby Foo's, responded to this reviewResponded August 11, 2023

Hi and thank you for sharing your comments, we are delighted that you enjoyed your stay, your kind words will be shared with the team! we look forward to seeing you again next year!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 21, 2023 via mobile

We are on our second of a three-night stay and this hotel has turned out to be a wonderful surprise. Impeccable cleanliness. Helpful staff. Daily room cleaning (which is now very unusual in most properties). Free parking. Reasonable pricing. Would highly recommend without hesitation.

Date of stay: July 2023
Trip type: Travelled as a couple
Thank Andre S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jessica G, Guest Services / Front Office at Ruby Foo's, responded to this reviewResponded July 28, 2023

Hi Andre, thank you so much for your lovely review, we're delighted that you enjoyed your stay!

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Reviewed July 14, 2023

DO NOT STAY HERE!!!!. Traveling solo with my friend (both young girls), arrived at 1 am and got chased down the hallway by a man who tried to force himself into our room while we scream and ran. Other guests called the cops also because of the situation. Canadian law enforcement is a joke - they told us it “wasn’t a big deal” to “calm down” and that “he’s a nice guy who was just sleepwalking." What's even worse is that the hotel management said this "type of situation has happened before so its not a big deal." We were so scared and traumatized that we barricaded the door with the sofa and stayed up all night, unable to sleep. They’re probably gonna reply to this with the same BS about sleepwalking, but as two young women, DO NOT trust this company and please do not stay here if you care about your safety.

Date of stay: July 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
1  Thank Mobile25735885959
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jessica G, Guest Services / Front Office at Ruby Foo's, responded to this reviewResponded July 21, 2023

Hi and thank you for reaching out. As a management team composed mostly of women, we're truly sorry to hear about what happened, we know how distressing an experience like this can be. We entirely agree that the law enforcement's response was unacceptable and that proper sensitivity training is required, including on our end. We hope that the full refund which was processed helps to show you that we take this very seriously, please do not hesitate to reach out if we can assist with anything else.

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Reviewed July 8, 2023

We stayed at this hotel because a friend said it was less expensive than a hotel downtown and it was within a couple blocks of the Metro. This hotel is on par with say a Comfort inn or Days Inn type hotel. It appears to offer some meeting rooms and it has a nice pool by appearances.
It is not in a very good neighborhood. A large highway is in front of it bordered by frontage roads. I suppose by comparison it is a fair amount less than downtown but am not sure it is worth it's going rate.
It's hallways offer a cavernous setting as we had kids screaming and running around and adults talking loudly at 10:30pm. After he had received a few complaints, ours being the last, the manager came up in a bit and got the crowd of apparently put out parents to agree to take their party downstairs.
The maid service is good but stingy on the towel replacements.

It offers a cafe type restaurant that was a bit harried when we went. It also offers a "fine dining" restaurant, self described by the hostess. This seems like a bit of a stretch since it didn't offer tablecloths or pepper with an off the shelf container of salt. That said I did have a good greek salad there. It came with a block of feta cheese on top. A bit unusual but it was good.

Date of stay: July 2023
Trip type: Travelled as a couple
Thank Gary K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jessica G, Guest Services / Front Office at Ruby Foo's, responded to this reviewResponded July 14, 2023

Thank you for taking the time to share your feedback! We are sorry to hear about the disturbances during the evening, we strive to offer a relaxing and calm atmosphere for our guests. We hope to have the opportunity to welcome you again during your next visit to Montreal!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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