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Reviewed October 17, 2017

Very fast check-in. Room was great with a full kitchen incl even a dishwasher. There were 2 dishwasher detergents as well and plenty of cup towels.
Bathroom was very nice with a walk-in shower. The hotel underwent recently renovations and it shows.
Note that this hotel has self serve laundry machines, which could be handy when travelling a lot.
The free breakfast was ok, but it was very busy (they actually have posted on the doors of the elevators the best time to go for breakfast and warn it can be busy at peak times.
Location is fantastic, being right in downtown and next to the Peel metro stop. Very convenient.
I will be back at this hotel.

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Traveler009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontrealRI, Front Office Manager at Residence Inn by Marriott Montreal Downtown, responded to this reviewResponded November 21, 2017

Bonjour Traveler009,

We appreciate your review for your stay at the Marriott Residence Inn Downtown Montreal! We are glad to hear your stay with us was a memorable one and you enjoyed our newly renovated rooms. As a long term stay hotel we do offer guest laundry facilities for a fee of $2 per machine. This is very convenient when staying for an extended stay. Our breakfast is very popular! That is why we recommend our guests the best times to go, you could always bring your breakfast up to your room because, who doesn't like having breakfast in bed?! Regardless, our friendly and efficient breakfast staff will always be there to assist you if need be.

Thank you for choosing us and we look forward to welcoming you again.

Regards,

Alejandra Recavarren
Guest Service Supervisor

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Reviewed October 15, 2017 via mobile

The downtown Montreal Residence Inn is a well-designed and modern hotel at a very reasonable price. Spacious rooms include king bed, desk, sofa, dining table for two, dresser and kitchenette with full-size refrigerator. Bathroom has spacious shower. Furnishings and amenities excellent, with high speed internet.

Front desk staff are warm and welcoming. Complimentary buffet breakfast is adequate except for poor coffee.

Would give hotel 5 stars except for elevators. For a 24-storey hotel, their speed is much too slow, and capacity inadequate. You either have a room on an upper floor with a long descent to the lobby or wait on a lower floor as full elevators pass by.

Stayed: October 2017, travelled as a couple
Thank ldt43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontrealRI, Front Office Manager at Residence Inn by Marriott Montreal Downtown, responded to this reviewResponded November 21, 2017

Bonjour ldt43,

Thank you for your feedback for your stay in the Marriott Residence Inn Downtown Montreal! The hotel has in service 3 elevators with a maximum capacity of 9 people each. Although this is sufficient, at times we may experience some elevator traffic!

We are an extended stay hotel our room are very spacious all equipped with a kitchenette as you mentioned. Our property was renovated in 2015 giving it that fresh modern look! We appreciate your lovely comment about the front desk staff, they sure are helpful and friendly with all of our guests!

We thank you for choosing us and we hope to see you again!

Regards,

Alejandra Recavarren
Guest Service Supervisor

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Reviewed October 14, 2017 via mobile

Great room and kitchenette in updated hotel. Stayed on top floor (24) with nice views, coffeemaker and coffee in the room. Complimentary breakfast. Hotel is on Peel St. in downtown, close to metros, underground shopping and many restaurants and museums. Recommendation to hotel: the TVs are smaller, they should be at least 40 inches

Stayed: October 2017, travelled as a couple
Thank Art C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontrealRI, Front Office Manager at Residence Inn by Marriott Montreal Downtown, responded to this reviewResponded November 18, 2017

Bonjour Art C,

Thank you for your comments regarding your stay at our property. The hotel was indeed completely renovated in 2015 giving our rooms a very modern and fresh look. As an extended stay hotel all of our rooms are more spacious than standard hotels and they are all equipped with a kitchenette. We also offer a complimentary hot and cold buffet breakfast as you mentioned. We appreciate the recommendation regarding the TVs, I will make sure it is transmitted to upper management.

Thank you for staying with us and we hope you come visit us again in the future!

Best Regards,

Alejandra Recavarren
Guest Service Supervisor

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Reviewed October 13, 2017 via mobile

The hotel is a typical Residence Inn. The staff are very friendly and the room is clean.
The location of the hotel is its best feature - very close to the Metro and to Dorchester Square where the Information Center is and the "starting point" of the Hop-On-Hop-Off bus. Many attractions and great restaurants, of almost every cuisine, are within easy walking distance. So is an entrance to the Underground shops .

Stayed: October 2017, travelled with family
1  Thank Timinator1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontrealRI, Front Office Manager at Residence Inn by Marriott Montreal Downtown, responded to this reviewResponded November 18, 2017

Bonjour Timinator1975,

We appreciate you sharing your thoughts on your stay with us!

We have to agree with you! We are very lucky to be located so conveniently close to many restaurants, attractions, the underground city, the metro and much more! We also considered ourselves lucky to have such a friendly staff as you mentioned. Our staff will always help you with anything you may need.

Thank you for choosing us and we hope to welcome you again soon!

Regards,

Alejandra Recavarren
Guest Service Sueprvisor

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Reviewed October 4, 2017

Stayed four nights. Front desk was a hassle checking in. Then no air conditioning in first room. Eventually moved us to a smaller room with less amenities than what we booked. Off site parking was a hassle. Breakfast food was average, but service was great.

Stayed: September 2017, travelled as a couple
Thank BillyRR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontrealRI, Front Office Manager at Residence Inn by Marriott Montreal Downtown, responded to this reviewResponded November 18, 2017

Bonjour Billy RR,

Thank you for taking the time to review our property. Although these things happen, it is very unfortunate you had to experience the air conditioning issue during your stay. I'm happy to hear we were able to transfer you rooms to resolve this problem. When we transfer a guest rooms we make sure they are transferred to the same room type they had originally booked, the display may be different but the amenities are always the same. The parking is indeed offsite but we try to make this process as easy as possible. That's why we offer the 15 minute unloading zone in front of the hotel and our front desk staff will gladly show you how to get there. I'm sorry to hear you weren't entirely happy with the breakfast. We do offer a hot and cold buffet breakfast which is included in the room rate. This breakfast offers a variety of options for every type of guest.

We thank you for choosing the Marriott Residence Inn Downtown Montreal!

Regards,

Alejandra Recavarren
Guest Service Supervisor

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