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Mummobear
Toronto, Canada

Amazing hotel in a great part of Montreal

5.0 of 5 bubblesReviewed Aug 18, 2023
This gem was a unique accommodation find in Montreal. We were looking for a hotel off the Sherbrook, St. Catherine, Old Montreal area where there was a neighborhood feel with nearby restaurants and access to other areas of the city, such as Little Italy, Mile End, Jean-Talon Market, Mount Royal. I stumbled upon this hotel on google maps. It was not officially opened but the manager, Marianne offered us a room at a drastically reduced price. The hotel is a training institute for hoteliers and those in the hospitality industry and thus serves as a site to teach/train.

The rooms are all renovated. We stayed in three different ones during our stay. The Queen room plus queen murphy was well appointed (though small) with enough room for four. The murphy bed converts to a sofa area, with side tables. An area to enjoy coffee/read/watch tv. There is a nespresso machine and a cute pull out fridge. The bath is well designed and they promote quebec bath products which is great to see. The linen on the bed and the towels in the bath were very nice. There is also a balcony which had a nice view of mount royal. Everything was brand new. We also enjoyed the junior suite which had a living room/dining room area, and a bedroom with a closed door with an ensuite bathroom. This was very spacious and could accommodate 4 people very comfortably.

The hotel is at Sherbrooke station so we did not have to use our car. The underground garage offered 24 hour parking for $19. The location is on St. Denis which had several nice restaurants and is accessible to La Fontaine park (10 min walk).

The staff were exemplary. Huge shout out to Mariane, Julianne, Anise (from France) who went above and beyond to answer questions. They were warm and friendly. Mariane was especially helpful, adjusting rooms so we could stay longer than we originally planned. I would stay here again.
Date of stay: August 2023
Room Tip: Book early.
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brishna Hilaire, Service clients/Réception at Hôtel De l'ITHQ, responded to this review
Responded Aug 21, 2023
Dear guest,

It is truly a pleasure to read that you enjoyed your stay at Hôtel de l'ITHQ! We value each comment that we get and this kind of feedback is really the reason why we do what we do. You can be sure that I will share this with my entire team and in particular with Mariane, Julianne and Anais as they seemed to have elevated your stay from great to amazing!

Do not hesitate to contact us the next time you are visiting our lovely city.

Sincerly,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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7 - 12 of 755 reviews
Reviewed March 3, 2020

The hotel is situated very close to the bus 747 from the airport. It has a nice modern style to it and feels very "up to date".

The front desk ladies was helpful and professional. The check in went smoothly.

The room itself is very big with a big comfy bed. Bathroom had everything you needed and is very modern/big.

Breakfast was amazing with good options! It felt like eating on a very fancy restaurant and the staff was very aware when you needed refills like coffee.

So why the 4 and not the 5 star rating, As we came to our room we heard really loud music from the 6th floor. We where told there was a wedding going on.It ended after 00:00 am when we where told an hour before it would be "soon finished".

We had payed a lot for the room and was a little bit disappointed that they gave us a room just over the wedding. Giving us another room a little bit away from the music should be considered since we only had booked for a night. But we understand it can be difficult if there is many guest staying at the same time.

Date of stay: February 2020
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank GinaBer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JLasante, Rooms Division Manager at Hotel De l'ITHQ, responded to this reviewResponded March 25, 2020

Dear guests,

Thank you for sharing your comments with us, we are happy to read that you have enjoyed your general experience in our hotel.

We are sorry to read that the event activity taking place disturbed your stay. All of our guests are equally important, whether they are staying in our rooms or attending an event. We have procedures in place to avoid these situations and you can rest assured that they will be reviewed along with the details of the that evening. The music should end at 00:00 am.

We appreciate your understanding and your kindness. Once again, thank you for sharing your comments with us, they are important for us to continue making sure our procedures are well in place.

We hope that you will nevertheless be back to visit us very soon at Hôtel de l'ITHQ!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 10, 2020

The staff were very helpful and courteous; at the front desk, housekeeping and in the restaurant. The hotel was very accommodating in that we required later housekeeping visits. I enjoyed my stay and was treated in a very professional manner.

Date of stay: February 2020
Trip type: Travelled on business
Review collected in partnership with this hotel
1  Thank Trina D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NicolasITHQ, Professor at Hotel De l'ITHQ, responded to this reviewResponded March 9, 2020

Dear Trina D,

Thank you for your comment. We are glad that you liked all our services. We constantly strive to give our best to each guest and are happy to read that we could accommodate your specific needs in regards to housekeeping schedule.

Don’t hesitate to come back for your future stay, it will be a pleasure to serve you again at the hotel ITHQ.

Marion, Éliane & Kim,
Students from second year in hotel management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 25, 2020

Spacious rooms. Very comfortable. Breakfast is very good - lots of choices and excellent bagels, croissants. We were not rushed and the staff was attentive and friendly. Never pushed us to leave after breakfast was long over! Front desk staff were great guides and so helpful. Good location. We walked all the way to old Montréal in 35 minutes. Very central to many restaurants and bars. You have to pay for parking but worth it.

Room tip: Great rooms
Date of stay: January 2020
Review collected in partnership with this hotel
1  Thank Artottawa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NicolasITHQ, Professor at Hotel De l'ITHQ, responded to this reviewResponded February 17, 2020

Dear Artottawa,

Thank you for this excellent review. We are so happy that you enjoyed your stay. Thank you for participating in our students’ training. They are always pleased to serve you at the restaurant or at the front desk. Furthermore, it’s great that you took time to walk through Montreal due to our excellent location.

When you come back, feel free to go to the concierge desk and our student will guide you to the most beautiful places in our city.

Kind regards,
Tom and Maxim
Hospitality management students

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 29, 2019

This hotel is in a perfect location. It is right on the metro and across the street from a fabulous park. The breakfast was great with a good selection. All of the staff were courteous and helpful. The rooms are clean and the balcony had a wonderful view.

Date of stay: September 2019
Trip type: Travelled as a couple
Review collected in partnership with this hotel
1  Thank Karmaby
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NicolasITHQ, Professor at Hotel De l'ITHQ, responded to this reviewResponded February 17, 2020

Bonjour Karmaby,

Thank you for your kind comment. We are glad that you appreciated the wonderful view from the balcony.
As students here, we fully agree with you “This hotel is in a perfect location”.

Thank you again for taking your time to review us.

We hope you will be coming back to Hotel de l’ITHQ.

Marion, Kim & Eliane

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Reviewed December 28, 2019

We did not realize when we booked that this was a “Teaching” hotel.
Service was excellent, breakfast was fabulous, we will definitely book again if we can get beck up to Montreal- also fabulous! Staff was all extremely professional and we enjoyed the location.

Room tip: Loved the little individual balconies- i think all the rooms had them.
Date of stay: June 2019
Trip type: Travelled as a couple
Review collected in partnership with this hotel
2  Thank Stay56069915230
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NicolasITHQ, Professor at Hotel De l'ITHQ, responded to this reviewResponded February 17, 2020

Dear guest,

Thanks for your review. We are indeed a teaching hotel. Most of our employees are students and we are happy that you loved your first experience with us!

We will be glad to welcome you again in our fabulous town and at Hôtel de l’ITHQ.

Best regards

Kim Caron and Coralie Pelletier
Second year students in hotel management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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