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Jenny
Mississauga, Canada

Excellent staying

5.0 of 5 bubblesReviewed Nov 20, 2023via mobile
It's a good location, staffs are very nice, patient. Room is clean, the restaurant environment is quite, breakfast is good, I like the croissant the best, it's a very good stay. Montreal is a beautiful city, feels like staying in Europe city, but more better than it.
Date of stay: November 2023
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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4 - 9 of 756 reviews
Reviewed November 12, 2023

An interesting mix of 85% very nice and 15% not quite right. Staff was very professional, but it was odd that there would have been a $50 charge for a one hour late check-out. And $100 for two hours. The movie pop-corn smell in the lobby was unexpected and not in keeping with the level of inn keeping I was expecting. Too many storage bins and the like stored in hallways. Very nice breakfast buffet. The entry doors to the hotel were confusing at best.

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Tom N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 11, 2023

After reading some reviews online, we chose I'ITHQ because of location largely. We were pleasantly surprised that it is located right next to the Metro which made getting to Old Montreal an easy ride of just 3 stops. The staff was efficient and most spoke English and French. The room was modern and the beds very comfy. We really liked the modular furnishings - student designed? The little balcony was a nice perk. The bathroom was very well appointed with a great shower. The little bakery off the lobby was good for very yummy pastry in the morning. The parking garage was convenient, relatively inexpensive ($19CAD/day), and kept our car out of the snow. Most of the restaurants in the area were "fast casual" which was a little disappointing. We'd stay here again if in Montreal.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank IlliniLady
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 27, 2023

My wife and visited Montreal for four days and, after reading a number of glowing reviews, decided to stay at the ITHQ. The location was excellent, within walking distance of Old Montreal, Mont Royale, and near a number of great restaurants (La Fabrique was fantastic) and a wonderful jazz club. Also right next to a subway stop. The hotel is exceptionally clean and quiet, the staff very friendly, and the breakfast was nice. The parking garage below the hotel has a couple of EV chargers. I can highly recommend the hotel if you're looking for a great place to stay in Montreal.

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Ron R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 18, 2023

This gem was a unique accommodation find in Montreal. We were looking for a hotel off the Sherbrook, St. Catherine, Old Montreal area where there was a neighborhood feel with nearby restaurants and access to other areas of the city, such as Little Italy, Mile End, Jean-Talon Market, Mount Royal. I stumbled upon this hotel on google maps. It was not officially opened but the manager, Marianne offered us a room at a drastically reduced price. The hotel is a training institute for hoteliers and those in the hospitality industry and thus serves as a site to teach/train.

The rooms are all renovated. We stayed in three different ones during our stay. The Queen room plus queen murphy was well appointed (though small) with enough room for four. The murphy bed converts to a sofa area, with side tables. An area to enjoy coffee/read/watch tv. There is a nespresso machine and a cute pull out fridge. The bath is well designed and they promote quebec bath products which is great to see. The linen on the bed and the towels in the bath were very nice. There is also a balcony which had a nice view of mount royal. Everything was brand new. We also enjoyed the junior suite which had a living room/dining room area, and a bedroom with a closed door with an ensuite bathroom. This was very spacious and could accommodate 4 people very comfortably.

The hotel is at Sherbrooke station so we did not have to use our car. The underground garage offered 24 hour parking for $19. The location is on St. Denis which had several nice restaurants and is accessible to La Fontaine park (10 min walk).

The staff were exemplary. Huge shout out to Mariane, Julianne, Anise (from France) who went above and beyond to answer questions. They were warm and friendly. Mariane was especially helpful, adjusting rooms so we could stay longer than we originally planned. I would stay here again.

Room tip: Book early.
Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Mummobear
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brishna Hilaire, Service clients/Réception at Hotel De l'ITHQ, responded to this reviewResponded August 21, 2023

Dear guest,

It is truly a pleasure to read that you enjoyed your stay at Hôtel de l'ITHQ! We value each comment that we get and this kind of feedback is really the reason why we do what we do. You can be sure that I will share this with my entire team and in particular with Mariane, Julianne and Anais as they seemed to have elevated your stay from great to amazing!

Do not hesitate to contact us the next time you are visiting our lovely city.

Sincerly,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 3, 2020

The hotel is situated very close to the bus 747 from the airport. It has a nice modern style to it and feels very "up to date".

The front desk ladies was helpful and professional. The check in went smoothly.

The room itself is very big with a big comfy bed. Bathroom had everything you needed and is very modern/big.

Breakfast was amazing with good options! It felt like eating on a very fancy restaurant and the staff was very aware when you needed refills like coffee.

So why the 4 and not the 5 star rating, As we came to our room we heard really loud music from the 6th floor. We where told there was a wedding going on.It ended after 00:00 am when we where told an hour before it would be "soon finished".

We had payed a lot for the room and was a little bit disappointed that they gave us a room just over the wedding. Giving us another room a little bit away from the music should be considered since we only had booked for a night. But we understand it can be difficult if there is many guest staying at the same time.

Date of stay: February 2020
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank GinaBer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JLasante, Rooms Division Manager at Hotel De l'ITHQ, responded to this reviewResponded March 25, 2020

Dear guests,

Thank you for sharing your comments with us, we are happy to read that you have enjoyed your general experience in our hotel.

We are sorry to read that the event activity taking place disturbed your stay. All of our guests are equally important, whether they are staying in our rooms or attending an event. We have procedures in place to avoid these situations and you can rest assured that they will be reviewed along with the details of the that evening. The music should end at 00:00 am.

We appreciate your understanding and your kindness. Once again, thank you for sharing your comments with us, they are important for us to continue making sure our procedures are well in place.

We hope that you will nevertheless be back to visit us very soon at Hôtel de l'ITHQ!

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