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Lara K

Loved the balcony and view of Mount Royal

5.0 of 5 bubblesReviewed Aug 25, 2024
I was pleasantly surprised by the hotel and will definitely return. I needed a place that was walking distance to UQAM. My room was newly renovated, spacious, stylish, and comfortable. I loved the balcony and the bathroom. I walked to a local salad place one night and to a sushi place on another evening and ate my food on the small balcony while looking at the sunset and Mount Royal. I suggest asking for a room that faces the mountain if possible. The free breakfast had limited choices but everything was tasty and the restaurant itself is lovely. The students who staffed the hotel and restaurant were professional and pleasant.
Date of stay: August 2024
Room Tip: Ask for a view of the mountain.
Trip type: Travelled solo
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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1 - 6 of 760 reviews
Reviewed July 30, 2024

The Hotel De l’ITHQ is located in a slightly run-down, somewhat bohemian area of Montreal, an area that also features many cheap fast food type restaurants, although one or two quality restaurants can still be found nearby. It is approximately 25mins walk from any sites of interest.
The first challenge with the hotel was finding its entrance, the design being more akin to a bank’s security door (c/w ships port holes, see photo) rather than a welcoming hotel establishment…very strange.
We had booked a room with 2 large double beds but were allocated one with 1 medium sized double bed and 1 ‘drop down / Murphy’ bed which, if it had been used, would have severely compromised the available floor space. At extra cost we upgraded to a room with a king sized bed.
The reception staff were all very friendly, although some were more efficient than others.
Unlike many hotel establishments in North America, the bedrooms are light and modern and feature a balcony. That said, the balcony afforded zero privacy from the one next door as there were no external dividers.
The A/C in the room was noisy and not very effective and, on occasions, had a mind of its own.
Perhaps the worst aspect of the hotel was breakfast. Weekdays it is claimed to be served between 7am & 9am - so no long ‘lie-ins’ for tourists - but if you arrive after 8.30am you are met with disapproving looks by the surly waiting staff and little in the way of food remaining on the buffet. At its best when fully stocked, the buffet choice was extremely limited and the quality very poor. Even though breakfast was included in our room rate, we were still charged an extra C$6 for a small, weak & luke-warm cappuccino.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Geoffrey T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brishna Hilaire, Service clients/Réception at Hotel De l'ITHQ, responded to this reviewResponded July 31, 2024

Thank you for your detailed feedback. I’m sorry to hear about the challenges you faced during your stay.
I appreciate your comments on our location and will take them into consideration as we continually strive to improve our services and amenities. I understand that finding the entrance and dealing with room configuration issues were not ideal. As our building also serves as a school and has many purposes, it can be complex. However, please note that the hotel has a separate entrance at 399 rue Rigaud, as indicated in the confirmation email.
Regarding the breakfast service, I’m sorry to hear it did not meet your expectations. We aim to provide a pleasant start to the day, and it’s clear we fell short during your visit. I will discuss your feedback with our team to address the issues with the buffet and the service, ensuring that improvements are made.
Thank you again for sharing your experience. Your feedback is invaluable in helping us enhance our guest experience. If you’d like to discuss this further or have any additional concerns, please feel free to reach out to me directly.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 20, 2024

Loved this hotel right near the university. The room was very clean and comfortable, especially the beds, and there was a little balcony with a table and chairs so we could sit outside and enjoy the views of the city while snacking, etc. The decor is modern and pleasing to the eye. We were pleasantly surprised by an elegant buffet breakfast in a beautiful dining room with tablecloths and flowers at all the tables. So pleasant after those chain motel breakfast? offerings with little plastic containers of cream, jam, etc. Not here. All china and glassware. Elegant and a great way to start the day. We are recommending this hotel to all our friends/family who are planning a visit to Montreal.

Date of stay: July 2024
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GoldenGateGurl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brishna Hilaire, Service clients/Réception at Hotel De l'ITHQ, responded to this reviewResponded July 31, 2024

It sounds like you had a fantastic stay! I’m thrilled to hear that the hotel’s proximity to the university, the clean and comfortable room, and the lovely balcony added to your enjoyment. The modern decor and elegant buffet breakfast with real china and glassware truly seem like the cherry on top. We are looking forward to welcoming you again, as well as your family and friends!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 17, 2024 via mobile

We started our trip here and loved it. We found the queen bed a little small, but got used to it.

We stayed in a nicer hotel later, but found the location of the ITHQ was much better.

The street is great. Trying heading right (towards Mile End and away from downtown) and you’ll find plenty.

The restaurant hall is very high-end and feels luxury. The breakfast staff are polite and very professional.

Someone told us the front desk staff are all students, doing this for a bit of career experience. This tracks with their ages, and is impressive if so. Most of them – the manager especially – were very accommodating and switched on.

Date of stay: June 2024
Trip type: Travelled with family
Thank cohles
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 11, 2024

Staff were friendly and helpful, mostly young people cared about doing a good job. Location was excellent - right next to the metro, walking distance from the 747 airport bus, near a grocery store (Marche K), near bars and restaurants on Saint Denis, and not too far from the shops and restaurants on St Laurent. Breakfast was mostly the same every morning, but what they did was done very well - my favorites were the soft scrambled eggs, chocolate croissant, and granola with yogurt. Room was clean, balcony was fantastic, and we had what we needed.

The only way to watch streaming services was to chromecast to the tv from your own device. It worked fine our first night and then it stopped working for some reason we could not figure out. The staff came up and also could not figure it out. We ended up asking for an hdmi cable, which they brought. The wifi worked fine (one of my sisters had to work on her laptop and she didn't have an issue), but on the phone I had to reconnect every time.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank everydaytraveler77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 27, 2023

We have stayed at this hotel several times over the past 25 years or so. We have always had an excellent experience here, but after the recent renovations, the hotel is even better. A nice touch: the high quality Oneka soaps and lotions. The room was clean, well equipped, and quiet, and the staff were friendly and attentive. The gourmet breakfast is outstanding. We parked in the convenient underground heated garage. The close proximity to the subway (metro) and to St. Denis and Sherbrooke streets makes the location very convenient. We highly recommend!

Date of stay: November 2023
Trip type: Travelled as a couple
1  Thank Escape821438
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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