In all fairness to this hotel, the staff was accommodating and friendly. Thank you to the lady in the restaurant for her understanding. On arrival I found the tub However, had little black things ( specks the size of the head of a pin.) on the floor of the tub also body hair. I found the microwaves (2) ,neither would heat up my cup of tea. The room decor however was beautiful and the bed was clean and comfortable. A nice TV with a good clear screen.
There was a lot of closet space , an iron & Ironing board , & a hairdryer.
I had to clean the tub before I would use it and I really shouldn't have had to. I also took samples of what was in the tub for analysis before I cleaned it. I will let the hotel know at a later date of the results of the findings.
The biggest complaint I have with this Hotel is the lack of information about what the price of the room included. I was not told by Expedia when I booked the room that Parking costs would be an extra $15.00 per night, or that the breakfast that was included was only the cold cereal part of the breakfast buffet - leaving me to have to pay $ 20.50 for my breakfast. To Expedia I would also say, You spelled my name wrong on the booking and they had a very hard time finding it, telling me that I did not have a room at all, then finding it was misspelled.
For the Hotel, perhaps in the underground parking garage you could paint exit arrows (saying exit on them) pointing the way out of the parking garage as I know I was not the only Hotel guest that found it difficult.
Thank you to the desk staff that sent someone to my room to check on my complaint about the tub, I appreciated them at least coming to look. Lastly thank you to the night deskman when I checked out for his kindness and sense of humor. Much appreciated. Glad to have met you but why did you ever leave Cuba for this weather?
- Official Description (provided by the hotel):
- To experience an entirely new level of hospitality excellence, choose the accommodations of our Three-Diamond hotel in Montreal. Le Nouvel Hotel and Spa is also the ideal choice for professional business meetings and elegant social affairs, whether you choose our own flexible banquet halls or the nearby Montreal Convention Center ... more less
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- Also Known As:
- Le Nouvel Hotel And Spa
- Le Nouvel Hotel Montreal
- Le Nouvel Montreal
- Montreal Le Nouvel Hotel