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gisa amirchoupani
Toronto, Canada

Good and bed side

4.0 of 5 bubblesReviewed Sep 1, 2024
"We stayed at the Vogue Hotel by Hilton in Montreal from August 30th to September 2nd. Let me start with the very good aspects of this hotel: reception, room service, and valet parking (a bit expensive, but it's downtown Montreal). I booked my room with breakfast included. At check-in, we were told that breakfast is covered up to $35, which wasn’t a big issue for us.

On the first day of our stay, the breakfast service was wonderful. However, the second day was unlike anything I’ve ever experienced—it was a mishmash. Everything we ordered was wrong, the cups smelled eggy, and the tablecloth wasn’t clean, with some lipstick on it.

Thanks to Mohammad, the restaurant manager, who is a great guy with lots of potential and is very hardworking. He was single-handedly handling the entire restaurant, even cleaning tables, moving chairs, and helping all the customers. If you stay at this hotel, don’t go for breakfast unless you’re sure Mohammad is there.
Date of stay: September 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diana Oancea, Owner at Vogue Hotel Montreal Downtown, Curio Collection by Hilton, responded to this review
Responded Sep 1, 2024
Dear Gisa2412,

Thank you for your feedback and for highlighting the positive aspects of your stay with us. We sincerely apologize for the issues you experienced with breakfast on the second day. This falls short of our usual standards, and we appreciate you bringing it to our attention. Your comments have been shared with our restaurant management team, and we will ensure immediate follow-up to prevent similar occurrences in the future.

We’re pleased that Mohammad was able to provide excellent service despite these challenges. We will make sure to share your kind words with him.

We hope to have the pleasure of welcoming you back as our guest, for a flawless experience, in the very near future.

Sincerely,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,153)
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Reviewed August 25, 2024

I stayed at the Vogue Hotel in Montreal recently for four nights. Overall I would recommend it, but with caveats.

Check in was smooth, and the front desk staff were friendly. I was upgraded to a higher floor as a Hilton Diamond member, and notified of my benefits, which included USD27 for breakfast per person per day.

The room itself was spacious, a king deluxe on the eighth floor at the end of the hall, with a view of the Holt Renfrew across the street. There’s plenty of closet space, and a sizeable desk for work. The bed was comfortable as well. The bathroom was a bit quirky though. The sink seemed exceptionally low (maybe mid-thigh as someone who’s 6’0”). It didn’t seem to be an accessible room, as there weren’t the normal bars one would see around. It was also the first time I saw a stool in front of a sink in all the hotels I’ve stayed at. Not negative, but interesting. The shower also had what seemed like a cheap plastic footing, when the rest of the bathroom was marble. A little incongruous. Inside the bedroom itself, other things seemed a little off—apparently the hotel underwent a renovation not too long ago. The panel for the lights was a bit crooked. And the knob to dim the main lights was completely off when I checked in, until I put it back on. Just little things that seemed a bit rushed through.

The restaurant seemed pretty quiet every night I went, which was understandable given the weather. And perhaps downtown is not the most happening neighborhood after work hours. Breakfast was interesting, including some selections with an Asian influence as the restaurant is Asian themed, such Korean short rib eggs benedict, and a sesame ginger dressing with the breakfast salad. The food itself was perfectly adequate and satisfying for the Diamond F&B credit.

Service overall was quite friendly, from the check in to breakfast. I’d have to say housekeeping was thoughtful and efficient—I was out of the room for less than an hour one morning, and it was completely turned when I came back.

For the price and location, I would recommend the Vogue if you’d like a conveniently located hotel, even if some of the flaws in the hard product make it feel like less than five star type of hotel. There’s also a marketing fee that seems to be a money grab attempt (not a regulated tax) that I didn’t catch until I got back home. So keep an eye out for that.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 707ZC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diana Oancea, Owner at Vogue Hotel Montreal Downtown, Curio Collection by Hilton, responded to this reviewResponded August 26, 2024

Dear Guest,

Thank you so much for taking the time to share your detailed review of your stay with us. We're thrilled to hear that you enjoyed many aspects of your experience, and we genuinely appreciate you bringing the other matters to our attention. Please rest assured that we’ll follow up with the relevant departments to address these concerns. Your feedback helps us in our ongoing efforts to create memorable experiences for all our guests. We truly hope to welcome you back to The Vogue on your next visit to Montreal.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 18, 2024 via mobile

Hotel room was lovely with a huge soaker tub and separate shower, comfortable bed and loads of room. Location was excellent. Meeting spaces were great, and the food provided for our seminar was exceptional, as was room service. All services provided were top notch. Will definitely return.

Date of stay: June 2024
Trip type: Travelled on business
Thank J6617AQmelanied
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diana Oancea, Owner at Vogue Hotel Montreal Downtown, Curio Collection by Hilton, responded to this reviewResponded August 20, 2024

Dear J6617AQmelanied,

Thank you for taking the time to share your wonderful review! We are delighted to know that you've enjoyed your experience with us and we hope to have the pleasure of welcoming you back to the Vogue very soon!

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 16, 2024 via mobile

The bar manager in the lobby bar/Yama is rude, unfriendly, and should not be managing people or serving to the public (name starts with a B, LOL). Staff had to come over to us and apologize for his behavior after seeing how he interacted with us, which is unacceptable. The “manager” or “staff lead” should consider not coming into work or quitting his profession. I asked if our order of “mixed nuts & olives” was placed and he chewed my head off… Exclaiming “are you in a rush, it’s coming” after waiting 20 mins for a simple bar nosh! Prior to ordering our drinks and snack we attempted to have a friendly conversation about the wine and he just stared at us, no engagement (very awkward/weird) (we should have left then… but we’re STAYING at the hotel) . The other bar staff also seemed extremely tense working around him.

After he had a few shots with a patron at the end of the bar, he seemed to want to have a light hearted conversation with my husband but did not look at me or acknowledge me at all.

It’s our 1st time in Montreal and we travel extensively (monthly) internationally and this experience has been the most uncomfortable.

Prior to our nightcap at Yama/Vogue we were at Marcus at the Four Seasons… SUPERB service and delicious food! I should have followed my first mind and booked the Four Seasons across the street.

Date of stay: August 2024
Trip type: Travelled as a couple
Thank Tara L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 4, 2024 via mobile

My daughter and I spent the weekend and enjoyed our suite, the staff and the restaurant very much.

We were upgraded to an apartment suite which was large, stylish, well appointed and very very clean. We had a wonderful time and were delighted with the surprise.

Room tip: Valet was very fast and very pleasant.
Date of stay: August 2024
Trip type: Travelled with family
Thank pollym2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diana Oancea, Owner at Vogue Hotel Montreal Downtown, Curio Collection by Hilton, responded to this reviewResponded August 6, 2024

Dear Pollym2014,

Thank you so much for sharing your experience! We're thrilled to hear that you and your daughter had such a great weekend with us. We are delighted to know that you enjoyed the surprise upgrade to the apartment suite and that our staff made your stay even more enjoyable!

Your kind words mean a lot to us, and we can't wait to welcome you both back to the Vogue soon for another fantastic visit.

Sincerely,

Diana
Guest Experience Assistant Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 30, 2024

We had three women in a room with 2 double beds. The room was spacious, clean, well appointed so we were quite comfortable. The bathroom was large with a sink, walk-in shower, soaking/jetted tub. The view wasn't much as the hotel is in downtown but the service was excellent, easy cordial check-in and check-out, and friendly, helpful bell/valet service. The location is good, just a few minutes off Autoroute 10. We could walk to several restaurants, and it was only a 30 minute walk to 'old town Montreal'.

Date of stay: July 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank nowakklmt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shaira Salamanca, Owner at Vogue Hotel Montreal Downtown, Curio Collection by Hilton, responded to this reviewResponded July 31, 2024

Dear guest,

We thank you for taking the time to write about your recent stay at the Vogue Hotel Montreal.

We are happy to hear that you enjoyed your overall experience, most importantly the service provided and the location of the hotel.

We hope to welcome you again soon during your next visit in Montreal!

Best regards,
Shaira S.
Superviseure de l'hébergement – Accomodation supervisor

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