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Alex H
Huddersfield, United Kingdom

Top quality hotel first class team

5.0 of 5 bubblesReviewed Jun 5, 2024
Really great hotel.

Short taxi ride from the station (or a long walk with luggage). About 30 minutes from Notre Dame but closer to main shopping areas.

Hotel has great facilities and super friendly staff.

Breakfast choice is extensive for a leisurely start to the day - bit slow if in a rush.

Rooms are spacious and bathrooms excellent.

This brand have the balance just right - love them.
Date of stay: June 2024
Room Tip: The ice machine is on floor 17 next to the gym. Use plastic cup from gum to collect the ice for...
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reservation Le Germain Montréal, Hôtelier at Hôtel Le Germain Montréal, responded to this review
Responded 4 weeks ago
Dear Alexh2009,

We would like to express our sincere gratitude for your wonderful comment regarding your stay at our hotel. Your positive feedback is a source of great satisfaction for our entire team. We are delighted to hear that you enjoyed your experience with us.

Betty Morillas, Conciergerie Service.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed March 15, 2024

I have stayed at this hotel and their properties in Calgary , Toronto , Quebec City and Montreal many times on business and have always had excellent service and lovely rooms. This time I stayed with my daughter and dog after dropping my wife at the airport for an international flight. I got a very different perspective as a leisure traveller and it was all positive. They were great with my dog and provided bowls, a dog bed and a treat on arrival. The rooms are beautiful and have one of my favourite things in a hotel….hardwood floors . There is a terrific little cafe for great coffee and bites next door and the hotel is located close to the best of what Montreal has to offer. It also has a top notch restaurant .Highly recommend this boutique hotel.

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
2  Thank Charles1Ottawa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reservation Le Germain Montréal, Hôtelier at Hotel Le Germain Montreal, responded to this reviewResponded March 18, 2024

Good morning M. Charles1Ottawa,

We thank you for taking the time to write us this wonderful comment and for your loyalty to our group.
We are delighted that you and your family enjoyed your stay. We strive every day to provide quality service to all our guests, including those with four legs.
Looking forward to seeing you again, we wish you a pleasant day.

Betty Morillas, conciergerie service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 2, 2024

One of the best, most hospitable stays I've ever experienced in a hotel. We stayed over the new years break, and from check-in to check-out, the hotel staff went above and beyond. The room was large and they offered multiple cleanings a day (including evening turn-down service). The vibe was also immaculate, as it felt small and boutiquey while also professional and high quality. The breakfast in their restaurant was also quite nice and well priced.

Would highly recommend this hotel and if back in Montreal this will definitely be where I stay!

Date of stay: December 2023
Trip type: Travelled as a couple
1  Thank Electronic K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reservation Le Germain Montréal, Hôtelier at Hotel Le Germain Montreal, responded to this reviewResponded January 7, 2024

Dear EletronicK,
First and foremost, we would like to thank you for taking the time to share your experience with us. We are genuinely delighted that your stay exceeded your expectations. I will pass on this wonderful feedback to all the departments of this hotel.
We look forward to welcoming you again!
Elisa Mencarelli, Concierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 17, 2023

The hotel room itself was quiet and comfortable. The restaurant has a very limited menu. The portions are very small and too expensive for what is served. The wait staff was not busy but largely ignored us. We were very disappointed and will not return.

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
2  Thank Patricia L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reservation Le Germain Montréal, Hôtelier at Hotel Le Germain Montreal, responded to this reviewResponded January 7, 2024

Dear PatricialM8466VT,

We are truly sorry to read that our restaurant, Le Boulevardier, did not meet your expectations. Thank you for taking the time to provide feedback on the menu; we take note of all comments.
As for the staff, we sincerely apologize if our team made you feel this way. This does not reflect the standards we uphold. We will escalate all feedback to the relevant individuals.

If you are willing to give us a second chance, please feel free to call us before your next visit. We would be happy to make that experience delightful for you.
Elisa Mencarelli, Concierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 9, 2023

We had a fantastic stay at Hôtel Le Germain! The hotel exceeded our expectations, especially after reading the "failed cool" review here (which I found to be pretty inaccurate). The bed was incredibly comfortable, and our room was well appointed and stylish. We did not have an issue with the exposed shower since we're a married couple, but some people may not like that setup. Our room, a Signature King with a separate living area with a sofa bed, was exactly as depicted in the photos. The lobby bar was a nice place to grab a drink and snack before and after going out. All the hotel staff (front desk, valets, bartenders, housekeeping) were warm and friendly. Location is convenient and central to everything, but it's tucked away in a quiet block.

Two things that were less than perfect:

1) Upon check-in, the room was missing some items that were listed as amenities on the website, and these are items that I would have brought if not provided by the hotel. These included robes and a magnifying mirror (which I need for my contact lenses). The front desk arranged for robes to be brought to the room right away, but it took a day and two more requests before they were able to provide the mirror.

2) The room was on the 4th floor, and the windows looked out onto a wall (basically an air shaft). We didn't spend much time in the room during the day, but it would have been nice to have a bit more natural light and a view in the mornings. The upside is the room was perfectly quiet due to this, but next time I'd like to have a view and see the sky! In the hotel's defense, I'm sure we could have asked to be moved, but we didn't feel like going to the trouble to pack everything up to relocate. It was dark out when we checked in, so we didn't realize the extent of the lack of light until the next morning.

These are extremely minor nitpicks, though! We will definitely book Hôtel Le Germain the next time we visit beautiful Montreal, and I'll be sure to request a room on a higher floor ... and maybe I'll bring my own magnifying mirror in case it's not provided again. ;)

Oh, and the Ruby Brown body wash, shampoo, and conditioner smell DIVINE! So much so that I purchased some to take home (conveniently for sale in the lobby).

Room tip: We opted for the valet parking with in/out privileges, but there's a garage for less $$ in the same block that we'll use next time instead.
Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank gem21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reservation Le Germain Montréal, Hôtelier at Hotel Le Germain Montreal, responded to this reviewResponded January 9, 2024

Dear Germ21,

First and foremost, we sincerely want to thank you for taking the time to write this wonderful review.
We appreciate the positive compliments and constructive suggestions you have shared with us. Every day, we strive to improve and make our guests' stay unforgettable, and we thank you for contributing to this effort.

If you plan to visit us again, feel free to contact us in advance. We will do our utmost to accommodate all your requests.

We look forward to the pleasure of welcoming you again.
Elisa Mencarelli, Concierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 2, 2023 via mobile

Fabulous experience. We were warmly welcomed by all staff. Rooms were clean comfortable and well appointed. Perfectly situated .
Restaurant staff were knowledgeable, and friendly. Excellent food !
We’d highly recommend this hotel for your next trip to Montreal.

Date of stay: December 2023
Trip type: Travelled with family
1  Thank Ann-Marie O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reservation Le Germain Montréal, Hôtelier at Hotel Le Germain Montreal, responded to this reviewResponded January 9, 2024

Dear Ann-Marie O

It's always a pleasure to read reviews like yours! Thank you for such a lovely comment.
We will share these kind words with all departments. Looking forward to welcoming you again.
Elisa Mencarelli, Concierge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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