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emily c

Great boutique Hotel in the Downtown Core

4.0 of 5 bubblesReviewed Nov 19, 2019
The hotel is boutique style with funky interior design. It is clean and the staff are very friendly and helpful. The bed was very comfortable. It doesn’t have fitness facilities but is very close to a big YMCA/YWCA. They had a very good simple self-serve breakfast with excellent jam. I would not recommend this hotel for elderly guests as the black steps upon entering the room are easy to trip on. Three of us got sick after eating at the attached restaurant so I would recommend going out for dinner.
Date of stay: November 2019
Trip type: Travelled on business
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Chez-Swann-Hotel, Front Office Manager at Hotel Chez Swann, responded to this review
Responded Dec 31, 2019
Dear emily c!
Thank you for the generous rating of Hotel Chez Swann!
We're delighted to hear you enjoyed your stay with us.
It's wonderful that you appreciated our comfortable accommodations as well as our great location.
Our team takes pride in offering our guests an exclusive experience at Chez Swann and your kind words assure us we are succeeding!
We offer free access to the gym(spinning room) which is located on the 3rd floor. Some categories of the rooms don't have steps,please remind us about your preferences next time you choose Chez Swann!
We have addressed all of your concerns with the appropriate members of the restaurant team.
It will be our pleasure to welcome you again soon for another great stay.
Kind regards,

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed October 29, 2019 via mobile

An eclectic urban hotel that is very comfortable and cute.

Cool furniture and comfortable beds; a nifty bathroom with a huge shower and a nice robe.

The free french pastry continental breakfast was a treat. The restaurant below the hotel is a lovely Parisian brasserie with a good prix fixe and which provides room service too!

Hotel is right next to the swanky Stephan Inn home of the fancy Bar George (totally worth stopping in for a drink) and across from a chocolatier and around the corner from the party streets (a bit touristy but lively) as well as near the metro.

Some people may have issues with the noise but it didn't bother us--it was urban and cheerful. The key issue was the noise between the rooms but for the price (we had an amazing hotwire deal) it was fine. If one was paying full price I could see being a bit frustrated. Minor point: there are also a couple of stairs between the room door/bathroom and the rest of the room--no big deal as long as you remember they are there.

Date of stay: October 2019
Trip type: Travelled as a couple
1  Thank EYPCanada
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chez-Swann-Hotel, Front Office Manager at Hotel Chez Swann, responded to this reviewResponded December 31, 2019

Dear lizziep27!

Thank you for taking the time to share your comments following your recent stay at Hotel Chez Swann.We're delighted to hear that you had such an outstanding experience!

We're glad that our wonderful location and comfortable rooms exceeded your expectations.

Thank you for complimenting Le Pois Penche restaurant! We will pass along this praise!

We'd love to host you again soon, we guarantee another incredible stay!
Kind regards,

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Reviewed October 23, 2019

I did not actually stay here, but I visited a friend in their room; the room was large with super high ceilings, but a window that looked out onto nothing. There are also large windows that look into the bathroom. It almost makes it seem voyeuristic. The room itself feels almost as if it could be a sex chamber, and that chains hanging from the ceiling and other sex-related objects could be in the room. Very odd. Not sure I'd stay here.

Date of stay: October 2019
    • Value
    • Rooms
    • Service
3  Thank Fleetwoodmac9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chez-Swann-Hotel, Front Office Manager at Hotel Chez Swann, responded to this reviewResponded December 6, 2019

Dear Fleetwoodmac9,

We would like to thank you for your feedback and for taking the time to write about your perception of Hotel Chez Swann!
The design conception and direction by Mary Moegenburg is unique. It is lyrically sensuous, a work of deceptive richness, where the eye is free to register the play of light, color, texture, and materials.
Hôtel Chez Swann is more than a hotel. It is a full-fledged experience with a spark of spontaneity found in theatre, on stage or an artist’s studio.
Unbridled sensuality is true essence of a boutique hotel.
Thank you for rating our property! We sincerely hope that you will choose our hotel one day!
Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 2, 2019

I was happy to see the hotel first. Nice location and good budget hotel in Montreal. After checking in we went for a walk and it was raining. To our surprise there was a puddle in the room, that came down from the roof in the middle of the room. Called at concierge , the guy came to see and then came back with an option but no change in room, since they were fully booked. I had a dinner reservation at 8 and here I am struggling with getting out of the hotel and finding another at the last minute around 7:15 pm. The staff at hotel tried to be helpful though and apologized for our bad experience. However don’t think that they realize how bad it was for us though.

Not sure how they claim to be 4 star where they don’t have rooms well maintained?

Was very disappointed with this whole experience... would not go with reviews there after my own first hand experience.

Date of stay: October 2019
Trip type: Travelled as a couple
2  Thank S H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chez-Swann-Hotel, Front Office Manager at Hotel Chez Swann, responded to this reviewResponded October 4, 2019

Dear S H,

Thank you for your detailed feedback on your recent stay at Hotel Chez Swann.


I am sorry to hear that leaking from the skylight on a heavy rainy day affected your overall impression of our hotel. Perfection is expected when you choose a hotel and reserve a restaurant.

You are right when you say that in situations like this our first response is to move our guest to a different room. On this particular day, we were fully booked and unfortunately had to relocate you to another hotel. We contacted the company with which you made the reservation and asked to find an alternative hotel in the same price category.

Our repair works were over faster than we expected and the technician came to your room to confirm that the issue was fixed. Nevertheless, we understand and respect your decision to leave the hotel, which is why we refunded you in full.

We appreciate your understanding of the situation and thank you for your kind words about our team members.


We are sincerely sorry to hear that your short stay with us was less than satisfactory, but we hope for the chance to share a much more positive experience with you soon.

Kind regards,

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Reviewed September 14, 2019 via mobile

This is our third time staying here and it is a great alternative to the big chains. The rooms are tastefully decorated by local designers and most if not all rooms have a peek a boo shower that is a fun touch, you can drop the drapes if you prefer. The continental breakfast in the restaurant downstairs is good pastries and coffee.

Date of stay: September 2019
Trip type: Travelled as a couple
2  Thank Glen W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chez-Swann-Hotel, Front Office Manager at Hotel Chez Swann, responded to this reviewResponded October 3, 2019

Dear Glen W!

Thank you for being a regular guest of our hotel and for the great feedback on your recent stay at Chez Swann!

We are happy to read that your time with us was just as special as it should have been and it's great to know that you liked your room,the pick-a-boo shower and unique design of the hotel.
Thank you for the kind words about the breakfast!

It is a great reward to see such praising feedback and we hope for the opportunity to welcome you again soon!

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 9, 2019

First the concerns. A number of reviews question Chez Swann's decor. I agree that it can seem somewhat on questionable side at times. I explain it this way. There is a trend in hotels to make them destinations for people who are not guests. Creating a club-like vibe is one way owners attempt to do that. I have stayed at similar places in London and New York.

In the end the hotel won me over for all it had going for it. We had a terrific room, very spacious and light, a comfortable bed, and the bathroom was luxurious with excellent fixtures.

Speaking of that wonderful bathroom. One feature is the shower as show. A glass wall with a curtain, which can only be drawn from the outside. I have stayed in three hotels with showers as shows, two of which were in MTL. I don't mind them, but I don't quite get them either. Just saying.

We found the service at both the hotel and the restaurant friendly, professional and efficient.

Is the decor oddly clubby - yes. But I will take a well managed, high-end hotel staffed by good people over an over-priced industrial bland-brand any day.

Date of stay: September 2019
    • Sleep Quality
    • Rooms
    • Service
2  Thank KJonD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chez-Swann-Hotel, Front Office Manager at Hotel Chez Swann, responded to this reviewResponded October 3, 2019

Dear KJonD,

We would like to thank you for taking time to share your feedback regarding your recent stay at Hotel Chez Swann!

We are glad that you’ve chosen our hotel for your trip and enjoyed stylish decor and comfortable interiors designed by Mary Moegenburg. Chez Swann is unique in the real sense of the word!

We are grateful you could appreciate specious rooms and luxurious showers.
Our team work very hard to create a wonderful hotel experience for every guest and your comments encourage us to do our best! Your enjoyable stay is our reward, we are already looking forward to welcome you again!

Best regards,

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