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PK
Auckland, New Zealand

Pleasant Stay

4.0 of 5 bubblesReviewed Aug 7, 2023
Check in staff very friendly . Our room was upgraded with a separate lounge and kitchen with a full fridge.
Overall very clean though has hair strands across the dining and bathrooms which wasn’t pleasant.
Self service coin laundry on 3rd floor, with room card access .Carparking garage easily accessible via elevators which was a plus.
Breakfast had hot and cold options which was sufficient for our stay.
Fairly new hotel , with an onsite Italian restaurant. Easy to walk to Starbucks, sushi place, supermarket and Mexican return.
Overall very nice stay.
Date of stay: August 2023
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviewed August 5, 2023 via mobile

Beautiful hotel. Great hospitality. Friendly staff. Clean facilities. Clean room. Comfy bed. Hotel manager was very helpful and accommodating. The pool was warm and the breakfast had a variety of foods. Coffee was great. Staff welcomed our pet so nicely. The restaurants were good- a bit limiting on menu items but delicious

Room tip: Parking was in building and very useful. Area is very trendy. Love it
Date of stay: July 2023
Trip type: Travelled with family
Thank Cruiser58392838239
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 23, 2023 via mobile

Facility was lovely. Front desk very courteous. Breakfast was very good. The kitchenette was very complete, even with pots, china, and silverware.

But there were a lot of mistakes. Our room door was very stiff to close, and a housecleaner left it open all day while we were out- a security issue. Front desk said they’d send maintenance, but they never did. Housekeepers were erratic- one didn’t leave requested towels and another didn’t leave requested soap and forgot to do the bed or empty the trash. We couldnt use the safe, because it was locked: I had to call the front desk 3 times to get maintenance to reset it. The hotel never emailed the bill as requested, which has never happened to us, before.

All-in-all, I nice place to stay, but in need of better service.

Date of stay: July 2023
Trip type: Travelled as a couple
1  Thank travelbelle88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 19, 2023

This was the worst hotel guest experience ever and I've been to 2 star hotels with better service than this.

My friends and I booked with Hilton Homewood Suites for a girls trip during the long weekend and had a pleasant stay HOWEVER the after-vacation bliss was ruined by an email from their hotel director about damages that were done to the room toilet handle and charged us.

You'll see screenshots from videos of a before photo when we arrived and after with the missing toilet handle (provided by the hotel).

In our email exchange, the hotel manager specified that they "don't charge guests for fun". Believe me - paying for something that we didn't do is not fun either, so if you plan on staying here - make sure you have extra budget for hidden fees!

The level of rudeness in the guest experience via phone and through email is awful and I would never stay here again. It's a shame too cause I would've left a raving review.

Room tip: Prepare for hidden fees! Take videos during arrival and before you leave.
Date of stay: July 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Talissa P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 5, 2023 via mobile

Homewood Suites didn’t feel as new as it is, but I liked the location and garage for cars with roofbin, close to the TransCanada Expressway or the airport & train station in Dorval. Even though many roads are one-way and there aren’t sights in the vicinity—besides Cummings House Holocaust Museum (with Budget rent a car on Van Horne), it was a fine. Our room was spacious with a mini full kitchenette and sofa besides bed(s). The place was good for meeting arrivals via YUL—exiting the highway (#15 exit 69) at the giant orange globe: Gibeau Orange Julep. Metro station Cote-Sainte-Catherine is between there (a couple blocks away) and Jewish General Hospital; with stations along the way…Cycling up Ave du Parc La Fontaine was nice to the Plateau Mont Royal-pond or up the mountain (10% gradient) to Belvedere Camillien Houde to enjoy the Oratory-pond. We liked the rental bicycle option downtown, too, after checking into room 619 /621 with a view. The second floor has the Armstrong boardroom for catered meetings, which a wedding party had booked. Two spas /salon were across the street, beside a supermarket or Presotea & Starbucks. Trudeau YUL airport is 15-20 min. away off TransCanada 40 / A.520 Cote de Liesse Express (Romeo Vachon Blvd N). This hotel locale used to be a Jewish now ‘trans’ village; yet I didn’t see kosher restaurants. We were not informed breakfast-room hours differ weekends vs weekdays, so we missed the complimentary breakfast once everything was promptly cleared at 9:30. There’s always dining off rue Jean-Talon nearby. Reserve in advance around Table 51, and you’ll be set to go!

Room tip: Parking garage ($15 nightly) was fine for roofbins 2’3” height.
Date of stay: July 2023
Trip type: Travelled with family
1  Thank AnLily
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nick D'Amico, General Manager at Homewood Suites By Hilton Montreal Midtown, responded to this reviewResponded July 7, 2023

Dear Guest,
Thank you for your recent review. We were glad to hear that you enjoyed your stay and that you appreciated the location and all that there was around the hotel for you to use and enjoy. We were happy to hear that you enjoyed the rooms and facilities of the hotel. We hope we will have a chance to see you back at the hotel soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 29, 2023

Nothing works in this hotel. I asked for extra hangers, which I've done at every single hotel I've ever stayed at, all over the world. They told me there were a certain amount of hangers for every room, and they didn't have anymore. I did a laundry, and I had to call for help in order to get the machines to work. I asked for more dish towels, as I was eating in my room, and they said: "you only get one. And we don't have any more." Unbelievable for a so-called first class place. The noise from Decarie Blvd is unbelievable, it is facing the hotel plus there is construction taking place right across the st. I had to buy earplugs, but even that didn't help all that much.

Date of stay: June 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank CaroleZCharlotte_VT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nick D'Amico, General Manager at Homewood Suites By Hilton Montreal Midtown, responded to this reviewResponded July 1, 2023

Dear Carole
Thank you for taking the time to share your feedback regarding your stay. It is unfortunate that you did not enjoy your stay with us. I do recall addressing and responding to your requests personally while you were on property. The hotel always supplies guests with additional amenities upon request. However, the quantity of items you were requesting was extremely excessive for one guest occupying a room. We did supply you with additional items, but 1 item became 2 and then 2 become 10, and we had to unfortunately limit the amount we were providing at one point due to the excessive amount that was being requested. You also reported an issue with your coffee machine and that there was no pot to brew coffee while the coffee machine in your room was actually fine since it is an actual Capsule POD machine and not a brewed coffee machine.

I believe the hotel did try to accommodate each and every daily request. I am sorry that you felt we did not meet those expectations.

There is some construction going on around the building and we do apologise for this disruption. We unfortunately have very little control on this issue, but Constuction of the building next to hotel is scheduled to finish soon.

Sorry that we did not meet your expectations while staying with us. Hope we will be able to better meet your needs on a future visit.

Rgards

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