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“Beautiful hotel large rooms! But got VERY SICK FROM ROOM SERVICE!” 3 of 5 bubbles
Review of Sofitel Montreal Golden Mile

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Sofitel Montreal Golden Mile
Ranked #16 of 163 Hotels in Montreal
Certificate of Excellence
GreenLeadersBronze level
New York City, New York
Level Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Beautiful hotel large rooms! But got VERY SICK FROM ROOM SERVICE!”
3 of 5 bubbles Reviewed 15 May 2012

We were excited to be in Montreal for 3 days after a long drive checking in was a breeze the room was great very large high ceilings! I was pumped to have a great trip. As soon as we arrived we were very hungry so we decided to stay in and Grab room service, BIGGEST MISTAKE EVER! We got ready went out at night and I started feeling super sick and had to go back to the hotel and that is where I stayed the remainder of my trip in bed running back and forth to the bathroom. The hotel didn't care and even charged 2$ per apple cause I didn't want to eat anything else. The location is great! Customer service needs a lot of help!!!!! Hotel it self is beautiful just don't eat there!

  • Stayed October 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Vee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofitel M, Social Media Coordinator at Sofitel Montreal Golden Mile, responded to this review, 18 May 2012
Bonjour Madame Vee R,

Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Montreal, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

François Marceau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,835 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (257)
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English first
Baton Rouge, Louisiana
Level Contributor
580 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 517 helpful votes
4 of 5 bubbles Reviewed 15 May 2012

This has the usual high standard from Sofitel hotels, nice decor, great service and nice rooms. As always, the beds are the highlight of a Sofitel stay.

The location is right downtown and beside the University. Plenty of great restaurants nearby. My only negative was that the prices in the hotel restaurant are astronomically high, dinner for two was $180 with a beer costing $12!

  • Stayed May 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofitel M, Social Media Coordinator at Sofitel Montreal Golden Mile, responded to this review, 30 May 2012
Bonjour,

Thank you for reviewing your experience! Glad to hear that you enjoyed your stay! We will look forward to welcoming you again!

Sicnerely,

François Marceau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 14 May 2012 via mobile

From the moment you walk in, you can't help but feel calm and centered while staying here - Amid the hustle and bustle of city life, this is an oasis.

Large, spotless rooms, soft beds, impeccable service. I adore l'occitaine bathroom products and the hotel pens as well!

The breakfast is unbelievable here (delicious Benedict's, slow roasted and perfectly salted potatoes) in the hotel's beautiful Renoir restaurant.

The only black mark on our stay was being informed on our return to the room at 1 am saturday night that breakfast the next morning would not be available in the restaurant without a reservation because of mother's day brunch. We called down and learned the regular menu wasn't even available - it was just a prix fixe brunch. Given that we'd booked weeks in advance, a little more notice such that we could have made other plans would've been appreciated.

Nevertheless, we adored our stay and would certainly come back. Highly recommend to travellers of any age!

Stayed May 2012, travelled as a couple
Helpful?
1 Thank ABM0101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofitel M, Social Media Coordinator at Sofitel Montreal Golden Mile, responded to this review, 18 May 2012
Bonjour,

It is great to hear that you enjoyed such a special time with us and we have passed on your feedback concerning the breakfast on Mother's Day to our Restaurant Manager. Thank you for taking the time to write about your stay, we hope to see you again soon.

Sincerely,

François Marceau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, Canada
Level Contributor
89 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 9 May 2012

Very nice. Large, clean room. Bed comfy, bathroom nice (water pressure good), good desk for work. Lots of little things added up to improve stay. Like it a lot.

Wish coffee in the room, but instant machine in lobby.

  • Stayed May 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank raylee11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofitel M, Social Media Coordinator at Sofitel Montreal Golden Mile, responded to this review, 14 August 2012
Bonjour raylee11,

We appreciate your feedback and continued support of the hotel!

Sincerely,

François Marceau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitehorse, Canada
Level Contributor
100 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

We stayed here for the weekend and have nothing but good things to say. The hotel is in a great location walking distance to shopping, restaurants, the train station and the metro. It's a quick drive out to other fun and interesting areas of the city, and you'd have no trouble hailing a cab.

The hotel staff were very pleasant and friendly, and the hotel was very quiet. It could've just been the weekend we were there, but we didn't hear any street noise or hallway noise from other guests.

Our room was nice, decent sized with lots of room to spread out and store our belongings. The basic free wifi worked great for our email and internet browsing purposes. I don't remember reading that there was complimentary wifi, so was pleasantly surprised to have it. You can pay extra for faster connection, but we didn't feel the need.

Bathroom was luxurious feeling and L'Occitane amenities were fabulous. To nitpick a little, there wasn't much room on the bathroom counter for toiletries, the shower - which was gorgeous with the rainfall shower head - was rather dark, and the bathroom doors didn't leave much for privacy. They were 2 half-sized doors that didn't close entirely, but also didn't stay open, which was a hassle with 2 people trying to get ready at the same time. Again, nit picky but things for maybe the hotel to consider addressing.

At the right price, I would definitely stay here again. We lucked out and went on a non-busy weekend, and scored a rate of $150/night off hotels.com. I'd recommend this place to anyone!

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank teedTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofitel M, Social Media Coordinator at Sofitel Montreal Golden Mile, responded to this review, 26 April 2012
Bonjour Madame,

We thank you for taking the time to write your review on our property. We sincerely appreciate reading that you enjoyed your stay with us and that you found our hotel met your criteria for a great hotel stay. We will all look forward to having you back again soon at Sofitel Montreal Golden Mile.

Sincerely,

François Marceau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

I recently visited Montreal to see family and conduct business. The Sofitel on Rue Sherbrooke was perfect. The price was right, the location super convenient and the quality of the room and service were excellent! This is where I will stay at least until i have a chance to stay at the Ritz Carlton when it reopens following a huge renovation! However, it better be great or I'm right back here. It is not a compromise choice either. Very much a top notch hotel!

Room Tip: Rooms higher up have great views and chose a deluxe room rather than standard!
See more room tips
  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BatesMoFo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofitel M, Social Media Coordinator at Sofitel Montreal Golden Mile, responded to this review, 26 April 2012
Bonjour,

We love to hear that you enjoyed the property and were well taken care of by our staff! On behalf of all of our Ambassadors, thank you for taking the time to review your experience and we will all look forward to having you back again soon at Sofitel Montreal Golden Mile.

Sincerely,

François Marceau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

I stayed at the Sofitel in Montreal last weekend for one night. I understand that they are currently redoing the rooms, and because I got a great deal on a coupon website, I was given one of the more dated rooms. However, the bed was super comfortable, and I had a magnificent view of the city from two angles of my corner room on the 16th floor. The staff could not have been any more pleasant - and the lunch I had in the main floor restaurant was terrific (if pricey). The gym was one of those not-so-great hastily thrown together affairs - some people don't mind, but when I travel I like to enjoy my food and wine, and pay the piper in the gym! There is no pool, but the location is perfect - a quick stroll to many of Montreal's great shopping and galleries.

  • Stayed April 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kaali67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofitel M, Social Media Coordinator at Sofitel Montreal Golden Mile, responded to this review, 26 April 2012
Bonjour Kaali67,

Thank you for reviewing your experience! Glad to hear that you enjoyed your stay! We will look forward to welcoming you again at Sofitel Montreal Golden Mile.

Sincerely,

François Marceau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Montreal Golden Mile

Property: Sofitel Montreal Golden Mile
Address: 1155 Sherbrooke West, Montreal, Quebec H3A 2N3, Canada
Phone Number:
Region: Canada > Quebec > Montreal > Centre-Ville (Downtown)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Green Hotel in Montreal
#8 Business Hotel in Montreal
#10 Family Hotel in Montreal
#13 Luxury Hotel in Montreal
#22 Romantic Hotel in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Montreal Golden Mile 5*
Number of rooms: 258
Official Description (provided by the hotel):
Sofitel Montreal Golden Mile is conveniently located in the heart of the city ideal for business travelers and art lovers - at the foot of lush Mount Royal Park, next to the renowned McGill University and Montreal Museum of Fine Arts. Enjoy the masterful blend of minimalist design and warm sophistication at our luxury hotel embellished with Victorian accents from the estate of North American railroad pioneer William Cornelius Van Horne. Choose one of 241 elegant and stylish hotel rooms or 17 suites all featuring Sofitel's luxurious feathertop and duvet sleep system - SoBed. 258 rooms including 17 suites. ... more   less 
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Also Known As:
Sofitel Montreal Hotel Montreal
Montreal Sofitel

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