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elsquigg
Boston, Massachusetts

Excellent Overall Stay

5.0 of 5 bubblesReviewed Feb 19, 2024
Two night stay on a February weekend. Very nice hotel, although the lobby area feels a little small. Great location near Mont Royal. Fantastic staff everywhere you go. Huge room. One of the most comfortable beds I have ever slept on. Disappointed the hotel bar, which is actually with the only restaurant, closed around 1030 or 1100pm Saturday night (we were told last call around 10pm). Had vouchers for continental breakfast - would have liked to try something else on the menu and apply the continental credit towards something else - instead of having the continental both days. Would definitely return. I can not emphasize how friendly and helpful the entire staff was.
Date of stay: February 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sofitel Montréal, Other at Sofitel Montreal Golden Mile, responded to this review
Responded Mar 29, 2024
Bonjour elsquigg,

We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile.

It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Marc Pichot
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,904)
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3 - 8 of 2,904 reviews
Reviewed November 13, 2023

Wish I could give 10 stars! Best hotel experience I’ve had in many years. The staff was extremely friendly and helpful. The beautifully decorated room was clean and serviced daily-even evening turn down with chocolates! We had 2 mornings of room service—the pastries and coffee were delicious. Conveniently located to Peel St, metro, and Bell Centre. Highly recommend you stay here when in Montreal.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Kathleen F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sofitel Montréal, Other at Sofitel Montreal Golden Mile, responded to this reviewResponded December 8, 2023

Bonjour kathleentf,

We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile.

It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Marc Pichot
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 29, 2023

We are regular customers of the Sofitel hotels.
This one was up to the standards : we were upgraded to a junior suite which was a nice suprise when you arrive from the aiport after a 7 hour flight.
The suite was big, well equipped and comfortable.
The bathroom was superb and the bed of great quality.
Breakfast was good but we did experience much better ones in other Sofitel branches.
We would definitely come back to this hotel in the future, as it also located to the center of Montreal.

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Audrey H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sofitel Montréal, Other at Sofitel Montreal Golden Mile, responded to this reviewResponded December 8, 2023

Bonjour 963audreyh,

We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile.

It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Marc Pichot
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 1, 2023

Love the service, the rooms, the bed, the food at Le Renoir as well as the room service. The food is really delicious. The wonderful bed and pillows are so comfortable; the staff from room service people to the cleaners to the receptionists to the bell boys to the restaurant waiters and hostesses super efficient, wonderful time every time. I recommend it 100%. I go back every few months.

Room tip: I tried at least 10 hotels in Montreal and SOFITEL Golden Mile is in fact the BEST. I always go back.
Date of stay: July 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank magdasharara
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sofitel Montréal, Other at Sofitel Montreal Golden Mile, responded to this reviewResponded December 8, 2023

Bonjour magdasharara,

We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile.

It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Marc Pichot
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 22, 2023

Disappointed that when we had a problem after complaining to three different staff members including a manager, no one got back to us. We felt we were ignored and no one was really interested in helping us.

Date of stay: September 2023
Trip type: Travelled with family
Thank nala3000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sofitel Montréal, Other at Sofitel Montreal Golden Mile, responded to this reviewResponded December 8, 2023

Bonjour nala3000,

Thank you for taking the time to tell us about your experience at the Sofitel Montreal Golden Mile.

I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.

At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The adequate follow up will be done internally with the concerned people.

Thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Marc Pichot
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 4, 2023

Overall
- Decor was good, bed was comfortable, linens and towels were excellent.
- Twice daily room service was good.
- Staff (front desk, bar, restaurant, concierge) were very friendly, attentive and helpful.
- Location is central, but if most of what you want to do is in Old Montreal, then stay there.
Getting a taxi to that part of town can be time consuming because of the traffic.
Picky details:
- Tea bags were provided in the room, but nothing to heat water. Had to get a tea kettle sent up.
- Coffee pods were not replenished. Had to get room service to sent some up.
- Bar closes at 10pm, so don't plan on nightcaps here.
- Wireless phone chargers by the bed are a novel idea, but they didn't work.
Added Fees:
- CA$15 per day "Urban Experience" fee is a mystery to me (and I couldn't find an explanation on Google or any of the travel sites from anyone else who stayed there) and also has state and local taxes added to it.

Room tip: Don't stay here if you mainly want to see Old Montreal. Traffic makes it a pain. The bar closes at 10, not a place for drinks after dinner.
Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
4  Thank Rob J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sofitel Montréal, Other at Sofitel Montreal Golden Mile, responded to this reviewResponded December 8, 2023

Bonjour 903robj,

Thank you for taking the time to tell us about your experience at Sofitel Montreal Golden Mile.

At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We take your comments into consideration and will take the necessary measures to prevent future occurrences.

We are looking forward to welcoming you back to Sofitel Montreal Golden Mile.

Sincerely,

Marc Pichot
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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