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3 - 8 of 345 reviews
Reviewed January 8, 2020

The was terrible experience in this hotel. Overall we had to move to another hotel coz wasn’t happy me and family. Staff are unprofessional, parking space are not clear and black ice all over. Breakfast have not that many verity as well.

Date of stay: January 2020
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank faisalrahmed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muath S, General Manager at Ramada Plaza by Wyndham Montreal, responded to this reviewResponded January 9, 2020

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 1, 2020

Very poor service, had to go to the reception 5x cos door keys didnt work. Was sent to a room that was still occupied by other visitors.
No coordination. Rude staff even when the error is theirs.
Was asked to leave door open cos the key is not working.

Date of stay: December 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Lorynne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muath S, General Manager at Ramada Plaza by Wyndham Montreal, responded to this reviewResponded January 3, 2020

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 31, 2019

Poor quality, small rooms, very poor service while check-in, Parking extra and very difficult to identify outside parking, rest rooms are very small, poor heating in rooms and etc..only i enjoyed with breakfast

Date of stay: December 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jsapcan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muath S, General Manager at Ramada Plaza by Wyndham Montreal, responded to this reviewResponded January 3, 2020

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 5, 2019

This locatiin don't have enough parking and neither on site or online, there's no mention that the parking is not free. After your stay, they charge you more that $8 a day for the parking they don't have.

Date of stay: November 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Passenger283526
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muath S, General Manager at Ramada Plaza by Wyndham Montreal, responded to this reviewResponded December 9, 2019

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. However, the parking is on a first come first serve basis and it is mentioned on our website and multiple other sites that there is a parking fee. Moreover, if we have run out of spots, we remove the parking fee.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 18, 2019

We stayed here for 3 nights as part of a block of rooms reserved for out of town wedding guests end Oct. The price was very reasonable. We were concerned about parking issues as described but were assured that the problem was not likely during "low season." The staff was correct - no problems at all. We stayed in one of the 5th floor renovated rooms. It was clean, well equipped, and had good mattresses. All staff members were pleasant, informed and aimed to please. "Bianca"was sweet & looked a bit like the tennis star! I am not sure why, but this hotel seems to cater to a "niche" crowd -Orthodox Jewish guests. This might explain unusual aspects of the restaurant food, esp breakfast. They do not mix meat & milk, hence no meat with their delicious scrambled eggs. Also no FRESHLY cooked items on the Sabbath-Saturday. The hotel guests I encountered were quiet, respectful and appeared quite accepting of others who clearly did not behave in the same Jewish fashion. Overall I would recommend this hotel, esp once all the rooms are renovated , tho I never saw the UN-renovated rooms. We enjoyed our stay!

Date of stay: October 2019
Thank Emptythebucket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muath S, General Manager at Ramada Plaza by Wyndham Montreal, responded to this reviewResponded November 21, 2019

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Warmest Regards

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