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3 - 8 of 346 reviews
Reviewed March 12, 2020

bad experience they made me a charge two days i left the hotel, i had to call the hotel to know what was the charge for and they told it was because of a dirty face towel that can be wash very easily, the hotel is a franchise and is operated by a third partie so the quality is bad the hotel is old, it smells bad (cigarrete, humidity, etc.), the furniture is old and in bad conditions and they are not trustworthy.

Room tip: don't go save you problems, bad quality bad Ramda Franchise bad administration
Date of stay: March 2020
    • Value
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1  Thank marcohl16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 8, 2020

The was terrible experience in this hotel. Overall we had to move to another hotel coz wasn’t happy me and family. Staff are unprofessional, parking space are not clear and black ice all over. Breakfast have not that many verity as well.

Date of stay: January 2020
  • Trip type: Travelled with family
    • Value
    • Location
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Review collected in partnership with this hotel
Thank faisalrahmed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muath S, General Manager at Ramada Plaza by Wyndham Montreal, responded to this reviewResponded January 9, 2020

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 1, 2020

Very poor service, had to go to the reception 5x cos door keys didnt work. Was sent to a room that was still occupied by other visitors.
No coordination. Rude staff even when the error is theirs.
Was asked to leave door open cos the key is not working.

Date of stay: December 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank Lorynne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muath S, General Manager at Ramada Plaza by Wyndham Montreal, responded to this reviewResponded January 3, 2020

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 31, 2019

Poor quality, small rooms, very poor service while check-in, Parking extra and very difficult to identify outside parking, rest rooms are very small, poor heating in rooms and etc..only i enjoyed with breakfast

Date of stay: December 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jsapcan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muath S, General Manager at Ramada Plaza by Wyndham Montreal, responded to this reviewResponded January 3, 2020

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 5, 2019

This locatiin don't have enough parking and neither on site or online, there's no mention that the parking is not free. After your stay, they charge you more that $8 a day for the parking they don't have.

Date of stay: November 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Passenger283526
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muath S, General Manager at Ramada Plaza by Wyndham Montreal, responded to this reviewResponded December 9, 2019

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. However, the parking is on a first come first serve basis and it is mentioned on our website and multiple other sites that there is a parking fee. Moreover, if we have run out of spots, we remove the parking fee.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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