The location was great - a 2 block walk (the neighborhood was eerily empty and spooky) to the energy and populated Old Port. The hotel was just as close to the Champs de Mars Metro station, but the station was also in a creepy area, so take a 10 minute walk to the busy Berri-Uqam Metro Station where three metro lines intersect.
There was housekeeping everyday and the bathroom was clean. Toiletries were fine - Pantene samples and generic soaps.
The staff is also very pleasant. We booked a Grey Line tour and, knowing we would miss breakfast, they packed a bagel with packets of cream cheese and jam, and a bottle of orange juice for us.
The complimentary breakfast was also nice - there are maybe 5 choices and if memory serves, the best ones were the toast, bacon, eggs, fruit, tea/coffee, juice choice or the french toast, hash brown (like french fry cubes), fruit, tea/coffee and juice choice. Fruit consisted of a slice of orange, a quarter of a banana and a slice of melon.
The hotel is yellowishly lit, and you need a key for the front door of the hotel after 10 or 11 p.m., a key to enter the stairwell (as there is no elevator - the stairwell is also dim, has creeky carpeted stairs and smelled like body odor) and your room key. They give you only one set of keys, so it will be a pain if you or your traveling companion are not attached at the hip and one of you does not have the keys and needs to get into the stairwell to get to your room.
The rooms are small. We first had a two-single-beds room but there was barely enough room between the bed and the walls, and the room was dimly lit and dilapidated. There was dark flowered wallpaper, old furniture, no closet to hang your clothes, a small bathroom with one shelf to put your toiletries, and an 11" TV mounted on a stand above the bed. Again, this room barely had room for one to walk. I thought that the reviews on this site about the size of the rooms were exaggerated until I saw it for myself.
The noise of the heating/air conditioning system roared so much that we could even hear it through our ear plugs and after a terrible night of no sleep, had to ask to be changed.
I am in my 30s. I think this place would be fine for nomadic college kids, but not at my ripe old age when bright lighting and no body odor become mandatory requirements. After a long day, I did not look forward to returning to the hotel, which is unfortunate because I thought that the staff and the owner of the hotel were very pleasant.
Tip: Do not stay in a room near the stairwell. The sound of people going up and down the stairs amplifies to an elephant stampede - I am not kidding. And the walls are so paper thin that voices from people talking in the hallway at a normal level will jolt you awake.
Tip: Get a room on the "first" floor, which is the nearest floor to the lobby. I am accustomed and enjoy climbing stairs, but it is not a pleasure to walk up and down literally fifty steep steps in a dim smelly stairwell everytime you need to go to your room to get something you forgot, or trudge up there after a long, tiring day of sightseeing.
Tip: Do not ask the "concierge" to book you a Grey Line tour, as she will add a $12 "hotel fee" to do so without advance warning nor your consent. She added the $12 AFTER she booked the tour for us and it was too late to complain since the service was already done.
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