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“Great hotel, but not flexible enough for long-distance travellers”

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Embassy Suites by Hilton Montreal
Ranked #30 of 165 Hotels in Montreal
Certificate of Excellence
Reviewed 14 February 2012

We arrived at two o'clock in the morning (thanks to Air Canada frequent delays and ultra-poor service). We were welcomed in a very friendly way. But: the bar was closed and there was no room service. There was no mini-bar in the room. Bad luck. As this was not our first Embassy Suites, we had expected this hotel to be more adapted to long-distance travellers (like airline crews), implying late check-in and late check-out, and availability of flexible services at all times.
Their understanding of a late check-out is: 45 minutes for free, three hours maximum for half the day rate and a full day rate above that! Strange idea of a customer-oriented approach.
Breakfast was -again and typical for Embassy Suites- struggle for life and survival of the fittest in a dirty and dark room smelling deicing salt and sweat.

Let's end on a positive note: the room was clean, the bed was very comfy and the location of the hotel was excellent (access to subway or métro and the Réso, the underground city, was just across the street).

  • Stayed: February 2012, travelled on business
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Thank Gonzalo_de_Berceo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,642 - 1,648 of 2,221 reviews

Reviewed 9 February 2012

This hotel offers very spacious suites at a reasonable price for a downtown location. It really has a luxury feel. The room was very well kept, I could tell they steam cleaned the carpet. The kitchen was nice to look at but there is no cooking range and only one place setting. The fridge is nice. I liked the fireplace to warm up. The bathroom is big, I didn't Ty the tub but it looked inviting. The bed was very comfortable. We received two free drink vouchers as a welcome gift. Parking is $26, yikes! The included breakfast offered a lot a selection with hot and cold choices. This is one of the nicer hotels I've stayed in. I enjoyed it very much.

  • Stayed: February 2012
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Thank Mortaric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Embassysuitesmtl, Director of Sales at Embassy Suites by Hilton Montreal, responded to this reviewResponded 10 February 2012

Dear guest,

Thank you for taking the time to review your stay with us. We appreciate your comments and we are pleased to read that you enjoyed your time in Montreal. We hope to see you again soon !

Catherine O'Brien
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2012

This Embassy Suites is probably different than others you may have visited. They all are good value, known for their spacy rooms, big buffet breakfast and happy hours. This is all of those things plus the service and location of the 5-star hotels nearby.

This location is in the downtown area, right on the edge of old town, providing an excellent location for business or leisure travel. The service is friendly, while being professional and effecient.

The informal restaurant is a good value, but there are also many alternatives of all types and prices within easy walking distance.

  • Stayed: January 2012, travelled on business
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2  Thank WJC50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2012

I got a rate of $149 which I think was a killer deal for what we got. The suite is huge and excellent for a longer stay or if you are doing work in your room or doing business. The living room opens to the kitchen and bar stools so a group of 4 or 5 could easily converse. The "custom" bathroom with the 2-person jacuzzi rocks. The cocktail reception is a nice touch, you get 2 free drinks per person per night, true there is really nothing in the way of finger food. We were able to exchange 5 drink coupons for a bottle of wine which we took up to our room to continue our business conversation. Not all the waiters were as friendly or accomodating, but overall service was good.
Personally, I thought breakfast was very good and I was impressed by the variety. I love the personalized omeletes but if you can't eat those every day, you can still have a beautiful breakfast. Over the usual toast and pastries there was yogurt, plenty of fruit, boiled eggs and cheese.
The location is perfect for tourists as it it right on the corner of Old Montreal. Good for business travellers too as it is very easy to access the Autoroute Ville-Marie. Parking is a nightmare and the hotel's rate was actually ok for the neighbourhood.
I've been to all the Hilton hotels in Montreal and this was the best one in my opinion.

Room Tip: Go for the "custom" bathroom for no extra charge you get a 2-person jacuzzi.
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  • Stayed: January 2012, travelled on business
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Thank Chula_Banana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2012

The room was very comfortable & very clean. The kitchen had a full size fridge, microwave & dishwasher. Utensils & plates are available upon request. There was a very good hot breakfast buffet included in the room price. The staff were very helpful, polite & professional. It was a very pleasant stay.

  • Stayed: January 2012
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Thank htravelbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2012

The Embassy Suites is very well located. Close to the old city of Montreal, the Notre Dame Basilica and other major attractions. The hotel is extremely clean and the staff is very friendly. Thanks to Jeremie and Anita at the Front Desk and Amber in the restaurant for making our stay most enjoyable.

Room Tip: Room 1119 was very quiet and away from the elevators........ not a great view, though
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  • Stayed: January 2012, travelled as a couple
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Thank EdddieEddie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2012

We stayed at this property for business during the Montreal Auto Show. We requested a room with a kitchen expecting that we would be able to use it during our 5 day stay in order to avoid having to eat out constantly. We couldn't have been more disappointed with the 'amenities'.

I have stayed in many properties that advertised kitchens and in all but this one there were at least provided SOMETHING to cook with. There was not a scrap of cookware, knives to prepare food, cutting board, can opener, utensils or anything else one could use to prepare a meal. We called the desk and asked them to bring some cutlery and a dish so we could at least have something to eat with. Unfortunately the kitchen was not even equipped with dish soap to wash our plates! and the 'dishwasher' is NOT a dishwasher - it's just a decorative door that looks like one. This was a colossal failure as a kitchen and a waste of money for the company. If you plan to use the kitchen pack accordingly.

The bathroom was very large - unfortunately the space was wasted by the tub. The shower 'stall' reminded me of a locker room. It was absolutely tiny with no real space to do anything at all. Bathing in a big Jacuzzi tub daily is not only a waste of water but considering that the tub takes almost half an hour to fill it is also not practical when one is on a schedule.

As members of the honors program we were also provided with vouchers for the breakfast buffet. The quality of the food and service was lackluster. The 'cook to order omelet' was made with boxed egg product and the toppings were just dumped into the middle of the mass of egg without ever being cooked. The result was an omelet with raw crunchy filling in the middle - our associate was presented with one that was so undercooked it was running on his dish. The rest of the buffet was of the same quality and the staff were completely dis-interested in anything at all. The first day we were 'accosted' for our ticket and then not even provided with any instruction as to where we could find coffee, what was available, where it was..nothing. We sat for 5 minutes waiting for a server to come over but got nothing at all.

The location is nice, the bed was very comfortable. Everything else.. well, I wouldn't book the room again given the choice.

Room Tip: If you are planning to use the kitchen facilities bring everything with you from home because there...
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  • Stayed: January 2012, travelled on business
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Thank koldriana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Montreal

Address: 208 Saint Antoine Ouest, Montreal, Quebec H2Y 0A6, Canada
Phone Number:
Region: Canada > Quebec > Montreal > Quartier International , Ville-Marie
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#19 Business Hotel in Montreal
#23 Family Hotel in Montreal
#24 Romantic Hotel in Montreal
Price Range: $196 - $522 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Montreal 3.5*
Number of rooms: 210
Official Description (provided by the hotel):
Embassy Suites is Montréal's newest downtown "Suite" hotel. With a contemporary style, our uniqueness extends to our "Zen" inspired lobby décor featuring wood paneling and ceilings, black granite floors, and an indoor water display. Offering so much more than ordinary rooms, our 455 square-foot studios and 600 square-foot suites are well equipped; many with full kitchens, fireplaces, and "double" Jacuzzis. ... more   less 
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Also Known As:
Embassy Suites Montreal Hotel Montreal
Montreal Embassy Suites

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