We arrived at two o'clock in the morning (thanks to Air Canada frequent delays and ultra-poor service). We were welcomed in a very friendly way. But: the bar was closed and there was no room service. There was no mini-bar in the room. Bad luck. As this was not our first Embassy Suites, we had expected this hotel to be more adapted to long-distance travellers (like airline crews), implying late check-in and late check-out, and availability of flexible services at all times.
Their understanding of a late check-out is: 45 minutes for free, three hours maximum for half the day rate and a full day rate above that! Strange idea of a customer-oriented approach.
Breakfast was -again and typical for Embassy Suites- struggle for life and survival of the fittest in a dirty and dark room smelling deicing salt and sweat.
Let's end on a positive note: the room was clean, the bed was very comfy and the location of the hotel was excellent (access to subway or métro and the Réso, the underground city, was just across the street).
- Official Description (provided by the hotel):
- Embassy Suites is Montréal's newest downtown "Suite" hotel. With a contemporary style, our uniqueness extends to our "Zen" inspired lobby décor featuring wood paneling and ceilings, black granite floors, and an indoor water display. Offering so much more than ordinary rooms, our 455 square-foot studios and 600 square-foot suites are well equipped; many with full kitchens, fireplaces, and "double" Jacuzzis. ... more less
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- Also Known As:
- Embassy Suites Montreal Hotel Montreal
- Montreal Embassy Suites