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RLarok
Gatineau, Canada

Well located, decent hotel

4.0 of 5 bubblesReviewed Apr 4, 2019
Spent the weekend in Quebec City for a wedding. Because it was close by, we decided to stay at the Delta. The hotel is well located (walking distance from the old city), and overall decent although it's showing its age. Rooms have been partially renovated but there are still remnants from the 70s (?) when the hotel was built. Beds and pillows are comfortable, and the room has very good technological capabilities (e.g., a selection of cables to connect to the television, power bar on desk, usb ports on the alarm clock). Insulation is not great in the bathroom (you can hear the people in the adjacent room chatting) and the toilet is really noisy! I would stay there again if I had to but it would not be my first choice in Quebec City.
Date of stay: March 2019
Room Tip: Street noise is important on the René-Lévesque boulevard, especially weekday mornings with buses...
Trip type: Travelled as a couple
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Journey824868, Guest Relations Manager at Delta Hotels by Marriott Quebec, responded to this review
Responded Apr 4, 2019
Dear Rlarok,

Thank you for taking the time to share your comments on your recent stay at Delta Hotel in Quebec City. Your feedback is very important to us, as it is an opportunity to improve certain points in the service we tend to provide our guests with.

We have been delighted to have you here with us, and we are looking forward to welcoming you again.

Do not hesitate to contact me back directly beforehand if you want some assistance to prepare your future stay in Quebec City!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed March 30, 2019 via mobile

The hotel is conveniently located in downtown Quebec City and it is connected to the Convention Center. This facilitates attending events organized in the Convention Center without going out, which is particularly convenient during the winter. The hotel rooms are clean and well maintained.

Date of stay: March 2019
Trip type: Travelled on business
Thank Ina_31
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ShanaL115, Guest Relations Manager at Delta Hotels by Marriott Quebec, responded to this reviewResponded March 30, 2019

Dear Ina,

Thank you for taking the time to write a review of your recent stay with us. We certainly appreciate all of your feedback. We are happy you were pleased with our accommodations.

Thank you again for the kind words. We hope to see you the next time you visit.

Best Regards,
Shana Ligondé
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 29, 2019 via mobile

Nice rooms and breakfast. This hotel is right next to the convention center and about 10-15 min walk to Old Quebec and Château Frontenac. Rooms were very quiet and a plus Bus stops right out front.Service was great and very clean rooms. Definitely recommend

Date of stay: March 2019
Trip type: Travelled on business
Thank Jettsetter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ShanaL115, Guest Relations Manager at Delta Hotels by Marriott Quebec, responded to this reviewResponded March 30, 2019

Dear Jettsetter,

Thanks a lot for your wonderful review. We are glad to know that your expectations were exceeded. It’s really important for us to know that our property location was to your complete satisfaction. We hope to be your hosts again soon and we encourage you to continue giving feedback every time.

Best Regards,

Shana Ligondé
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 29, 2019

We were here attending a Convention for a week in Quebec City. The hotel was great, check in was very friendly and fast and we were allowed to get into our room quite early, which was a relief having flown overnight from Phoenix. The room is quite comfortable and on the 4th floor our view was not too bad, it looked downhill to the rooftops along Rue de Saint Jean.

The location was perfect to easily walk to the Old City. I went to Mass each day at noon and it was a brief (but quite cold) 12 minute walk to the Cathedral of Notre Dame. We were treated to a front row seat for the Cab Driver protest, with an endless line of Cabbies blaring their horns so those across the street in the Parliment building could hear their displeasure.

The hotel is a bit dated but the warm staff makes up for it. My only quibbles would be that the housekeeper took my empty box of kleenex and didn't replace it until I called down to the desk to get a new one. Plus I put ice in the ice bucket every day and it was never emptied and replaced with a new liner. I'm sure if I'd mentioned it they would have rectified that, I am just making the observation.

The elevators and escalators are rather peculiar where check in was on the 3rd floor which you can reach via elevator or escalator but then you have to take a different elevator to get to the room, and to get to the Convention Center tunnel you have to take a separate elevator from the one you take from your room. It all works however, just a bit different.

The outdoor pool is COOL like a giant hot tub but we did not take advantage of it, alas. I was very happy with this hotel and the QC people working there are great!

Date of stay: March 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Terri C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ShanaL115, Guest Relations Manager at Delta Hotels by Marriott Quebec, responded to this reviewResponded March 30, 2019

Dear Terri C,

Thank you for this amazing feedback. We are so thrilled you enjoyed the Delta Quebec experience.
We are happy you were pleased with our accommodations( pool) and found our staff friendly and helpful!
Your comments and opinions are crucial to making the hotel better for our guests. Rest assured they will be passed along to the appropriate departments.

Best Regards,

Shana Ligonde
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 25, 2019

Stayed here for four days over winter break to celebrate New Year's . Hotel is in the perfect location to access local tubing parks, the beautiful old Quebec City and be right in the heart of things for New Year's Eve.
Check in was seamless- even with the room we reserved not being available we were compensated with a higher floor room that gave us access to the concierge room. Croissants and cappuccino for breakfast!
We spent went day tubing which was 20 minutes from the hotel and on another day walked all through old Quebec and visited shops, restaurants and the notre dame cathedral.
After being exhausted one day we even opted to eat at the hotel restaurant which was much better than most basic hotel restaurants.
The New Year's celebration was within one block from the hotel which made it perfect to go later in the evening and get right back when it was over keeping us much warmer .
While all our activities were fun as a family I think we had the most fun in the hotels outdoor pool. No that is not a typo. This hotel has an outdoor pool heated to 95 degrees. I was a little iffy at first but you actually get in and out of the pool from inside the building so the cold never affects you. We had so much fun and swimming with snow all around us was very cool.

Date of stay: January 2019
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank LeeAnn1641
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SebastienZ38, Guest Relations Manager at Delta Hotels by Marriott Quebec, responded to this reviewResponded March 26, 2019

Dear LeeAnn1641,
Thank you for taking the time to share your comments on your recent stay at Delta Hotel in Quebec City. I am glad we could meet your expectations and that you had a great time with us!
We have been delighted to have you here with us, and we are looking forward to welcoming you again!
Best regards,
Sébastien Zickgraf
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 23, 2019

I'm in Quebec City for business. This is the first time I stay at Delta. I usually stay at Marriott across the street. The room in Delta is more spacious. It's a bit dated but clean and comfortable. I stay at the Lounge floor which is convenient if I want a drink or coffee any time during my stay.

The breakfast is better than most Marriott lounges in North America. There were snacks between 5 - 7pm and the attendant replenished the food as needed which is not all that common in North America Marriott lounges. I haven't tried the gym but it looks decent. I look forward to 3 more days here. It's worth mentioning that my room has a million dollar view which I greatly enjoy waking up to. I actually prefer this hotel over the more expensive Marriott and will definitely book again in future business trips.

Room tip: High floor with a view
Date of stay: March 2019
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Eva F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ShanaL115, Guest Relations Manager at Delta Hotels by Marriott Quebec, responded to this reviewResponded March 24, 2019

Dear Merchandiser3,
Thanks a lot for your wonderful review.
We are glad to know that your expectations were exceeded.
It’s really important for us to know that our property location was to your complete satisfaction.

Once again, Mr. Merchandiser3, thank you for being a loyal member of the Marriott family and we sincerely hope that we will have the pleasure of welcoming you back when you are in Quebec City.

Best Regards,
Shana Ligonde
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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