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“Our base in Québec City”

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Hotel Le Bonne Entente
Ranked #32 of 102 Hotels in Quebec City
Certificate of Excellence
Reviewed 21 January 2012

Second year in a row staying here in an Urbania suite, kind of their boutique/suite hotel within the hotel. Perfect for ou needs. 4 of us with kids and the expensive room gives us enough space. Also nice that the bedroom as a king for the parents and a double for the kids. Room design is modern and tasteful, and housekeeping one of the best I've seen. Spotless. The Red Lounge exclusive for Urbania guests is also cool with the nice complimentary breakfast (although staff could replenish the dishes more regularly). Finally, location was great for us. Although not in Québec City proper, it is right smack in between Ancienne-Lorette, Cap-Rouge and Québec, all places where the family members we visit live. So, kind of our base station there!

Room Tip: In Urbania, ask for 2nd or 3rd floor to reduce parking lot noise, although not excessive. And the el...
  • Stayed: December 2011, travelled with family
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Thank steilkurve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paba2010, Public Relations Manager at Hotel Le Bonne Entente, responded to this reviewResponded 3 February 2012

Good morning, On behalf of the General Manager and the entire team of the Chateau Bonne Entente, we would like to thank you for your wonderful review. Your comments are a source of motivation for us. Be assure that a follow-up was done as soon we received your comment about the replenish of the dishes in the Living Rouge. We look forward to seeing you soon. Have a great day. Pascale Banville

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221 - 227 of 674 reviews

Reviewed 1 January 2012

This was possibly the worst stay I have ever had at any hotel in the world. The room I was given was right at the top of the stairs where much of the traffic passes by. With paper thin walls, it was not very pleasant to get woken up several times by people going down the hallway or kids running around. The hotel also happened to have a party which loud music blasted until 3 am. The room was shaking from the music and all you could hear was the party, even with the tv on full blast. In addition to this, paying 12-20 dollars a day in parking and not having any privacy in the bathroom, I would have been better off at a motel 6. I was so upset with my stay here that I will not hesitate to write several bad reviews about it. Beware, although this place may look nice from the outside, the actual hotel is a nightmare.

Room Tip: Do not stay here if you are sensitive to noise from other rooms or the hallway, you will never have...
  • Stayed: January 2012, travelled as a couple
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9  Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2011

Our group ended our cruise by spending one night in Quebec City at this hotel. It was about 8 miles out of the old town, but three malls within 5 minutes from it that the hotel provides a ride to. The hotel grounds were very beautiful with lots of water features. The inside was nice with a bar and and dining room. I would not recommend the resturant though as we waited over an hour for our order. The rooms were the best part. They were spacious with a large bathroom. The beds had down mattress covers with down comforters and lots of down pillows. The bathroom had a large jacuzzi tub with a flat screen tv in the mirror in front of the tub. Nice toiletries and linens. The was an expresso coffee maker in the room. We were not there long enough to experience the service other than the driver who took us to the malls. He was exceptionally nice. This was definately my best nights sleep in 10 days. I would recommend this highly to anyone in this area.

  • Stayed: October 2011, travelled with friends
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Thank bella l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paba2010, Public Relations Manager at Hotel Le Bonne Entente, responded to this reviewResponded 1 November 2011

On behalf of the General Manager, Alain April, and the entire team of the Chateau Bonne Entente, we would like to thank you for this wonderful review.

Your kind words will go a long way to validate their hard work and inspire them to continue on in their quest to provide the quality customer service our guest expect and deserve.

We apologize for the delay at the MC Lounge. However, in order to take actions, we need more details. May I ask you if you were part of the group who arrived at 10 pm due to an airline flight cancelation? If so, we had to reopen the kitchen to serve the group, it might explain the delay. Based on this particular circumstance, we hope that you will give us another chance .

Thank you again and we look forward to seeing you again.

Pascale Banville

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Reviewed 30 September 2011

This hotel is a class act. Not in the old town, but fantastic rooms, service and breakfast. I will only be staying here moving forward, as I go to QC about 3 times a year. Internet included and breakfast too for our corporate rate. Very friendly and helpful staff

  • Stayed: September 2011, travelled on business
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Thank bergmaninCDN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2011

Everything positive about this hotel has been said in the other reviews, so I will just add that if you appreciate good service (something that seems to be going the way of the dodo bird), this is the place you want to go. My only quibble with one of the other reviews is that downtown "is about 15 minutes away." Yeah, maybe if you have a private jet! Quebec City is still a relatively small town and there are no inter-city arteries without plenty of traffic lights, so allow yourself at least a half an hour.

  • Stayed: August 2011, travelled with family
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Thank WIlliam155032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2011

First off, this hotel is not in downtown or in walking distance. They do provide shuttle to and from the downtown which is about 15 minutes away.

But if your looking to relax and be pampered, this is the place. Wonderful rooms with nice touches like steam showers in room, espresso machines and large flat screen TV. Hard wood and marble tile floors and large closets. The outdoor and indoor restaurant were both great. The breakfast was large with lots of options and the evening menus were also wonderful.

Everyone on staff was friendly and welcomed you with a smile.

Room Tip: We stayed in a king room in the
  • Stayed: September 2011, travelled on business
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Thank irmosc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paba2010, Public Relations Manager at Hotel Le Bonne Entente, responded to this reviewResponded 14 September 2011

On behalf of the General Manager, Alain April, and the entire team of the Chateau Bonne Entente, we would like to thank you for this wonderful review.

Your kind words will go a long way to validate their hard work and inspire them to continue on in their quest to provide the quality customer service our guest expect and deserve

We look forward to seeing you again.

Pascale Banville

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2011

My wife and I regularly go back to Quebec City to visit family, as I grew up in the city. We always stay at Chateau Bonne Entente, which I regard as the best hotel in Quebec City.
The service is extremely attentive and unrivaled anywhere else in the area; they make it a point to learn your name and address you accordingly when you call or ask for something, and they respond quickly to any request. The rooms are just the most spacious and comfortable around. The chef is well known for her gastronomic food which makes the hotel restaurants better than most restaurants in the area. The outdoor area, the garden, the pool, are just spectacular, particularly in the summertime. Easy free parking and convenient access to the highways. All in all, there is no better place to stay.

  • Stayed: August 2011, travelled with family
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3  Thank DCTravelerG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paba2010, Public Relations Manager at Hotel Le Bonne Entente, responded to this reviewResponded 14 September 2011

On behalf of Alain April, the General Manager, and the entire team of the Chateau Bonne Entente, we would like to thank you for this wonderful review. It helps us to keep a higher level of quality.
We look forward to seeing you again.

Pascale Banville

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Le Bonne Entente

Address: 3400 Chemin Sainte-Foy, Quebec City, Quebec G1X 1S6, Canada
Phone Number:
Region: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Quebec City
#7 Luxury Hotel in Quebec City
#15 Business Hotel in Quebec City
#20 Romantic Hotel in Quebec City
#22 Family Hotel in Quebec City
Price Range: $185 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Le Bonne Entente 4.5*
Number of rooms: 160
Official Description (provided by the hotel):
The Hotel Le Bonne Entente, an elegant five-star, four-diamond located in the Business District, allows you to discover Quebec City and major attractions. The hotel will enchant you with its gardens, beautifully landscaped, swimming pool, fitness, jacuzzi open year round and Amerispa. The hotel is only 5 minutes from the airport, near Old Quebec City, and within close proximity to the museum, theatre, golf La Tempête, and skiing. Shuttle service available, reservation is necessary, contact reception for schedule and rates. ... more   less 
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Also Known As:
Chateau Bonne Entente Hotel Quebec City
Chateau Bonne Entente Sainte Foy
Hotel Le Bonne Entente Quebec/Quebec City

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