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“A good little hotel”

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Hotel Royal William
Ranked #57 of 101 Hotels in Quebec City
Chambly, Quebec
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A good little hotel”
5 of 5 bubbles Reviewed 27 July 2011

My husband and I stayed at this hotel for 1 night. It was extremely clean, very quiet (room 207) and a good price. The continental breakfast is not much and you will want to spend a few more dollars to upgrade your breakfast - from $2 to $6 all depending on what you choose. The only thing I did not like about this hotel is its location it was at least a 10 to 20 minute walk to Old Quebec all depending on where you want to start your visit.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank JackieChambly_Quebec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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298 reviews from our community

Traveller rating
    119
    111
    41
    14
    13
See reviews for
67
122
15
44
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Ferney-Voltaire
Level Contributor
37 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed 15 July 2011

We stayed in a suite with a king bed and a large foldout couch in a separate area. The beds were perfectly comfortable and the quarters spacious. Nice clean bathroom. For the price we paid ($400), I expected nothing less.

My complaints: the couple sleeping in the sitting room were woken up several times by what was probably a large a/c unit kicking on and off (room 101). While the receptionists we dealt with were very pleasant, there was a mix-up about the roomrate.
The girl who checked us in quoted us a base room rate of $240 with a supplement of $20 per additional adult, which should have added up to a base rate of $280. However, the girl who checked us in added the additional adult supplements to the $280 figure. I don't think they were being dishonest. It was no doubt a communication problem, which I failed to catch. Bottom line: be sure about the agreed rate and double check the final bill.
Finally, the breakfast was really disappointing. The rate includes a continental "buffet" breakfast, to use the term of the receptionist, but what they don't tell you is that it consists of a few scraps of bread and paperr thin slices of cantelope for a menu value of $5. It's not a buffet at all. If you want anything else, you have to order from the menu at an additional cost. The quality of the food was poor. A few days earlier, we had stayed at L'Auberge de l'Autre Jardin just across the road, which offered a much more generous and delicious self-service buffet with all wholesome, organic fare. The rooms there were just as comfortable and spacious, and about half the price. See my up-coming review on them.

Room Tip: Avoid room 101, which can be noisy due to heavy machinery.
See more room tips
  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Phiby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hazlet, New Jersey
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 March 2011

Booked on Expedia, just 5 mins before checking in. They already had me in the system. I was ranting to the receptionist about my day, and she was nice enough to polity listen. We then had a few laughs after wards. She really made me feel better about my terrible day. I don't recall her name, but she was blond and always smiling.

Hotel is about 15 mins from downtown, uphill thoght. If you are older or out of shape, you should take a cab to the touristsy area. Area was REAL QC and I felt very safe even at night. Lots of bus stations and payphones....looked like mostly clean cut college-aged folks roaming around with backpacks on.

Efficient check-in. Breakfast was quite pleasant. Room was spotless.

  • Stayed February 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DowMan5744
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 28 January 2011

we stayed at this hotel for 3 nights and I'm really happy with the experience. The rooms are clean and spacious, and they also have very tall ceilings which I really like. The location is kinda of central to the city and the old town is just a short walk away. The fact that this is a smaller hotel make it even nicer.

My only complain is the view of our room which was just a brick wall!

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VRUM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 17 October 2010

"Royal Rip Off"
To Hotel Management,
by the present, be advised that sleeping accommodations is not just a bed, but also a proper sleeping environment. A properly heated room should be a priority for a four star hotel.
Royal William Hotel does not offer this type of service.
As per staff, this is the first mention of this problem. If you read the other comments on this board you will see that they also offer Royal lies. As per post by travelbee1209, they know that they have a Royal problem.
After 5 hours of complaints, (i.e. 4:30 in the morning) we got the staff to cut the whole heating system in our room. The system was actually pushing air conditioned air, (when it's 40 degrees F. outside) This brought the room to an unbearably cold temperature.
We were told that management would contact us on this matter. I.E. Another LIE… They never contacted us. Oh, that’s right, we paid so now, why should they contact us… Royal Hypocrites.
Also note that as per classification, "A 4-Star hotel is much more comfortable and larger, and provides excellent cuisine (table d'hote and a la carte), room service, and other amenities." We were sent to a local restaurant down the street. All that was available at the Royal Rip Off was water from the bathroom tap. (Is that table d'hote, or a la carte?) Hotel Classification as per http://www.businessdictionary.com/definition/hotel.html
Now, If you have a car, you have to pay dearly for parking. Another Royal Rip Off…
According to classifications mentioned by www.businessdictionary.com/definition/hotel.html. this Royal Establishment would receive a two star rating at best.
Conclusion: If you want to sleep in Quebec City... Be forewarned… Go elsewhere…

We sincerely hope that tripadvisor does not remove this review. We may be contacted at any time, but let the truth be heard.
thedascommunity

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dendia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Juan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 31 July 2010

My stay in Quebec was great. I strongly recommend Hotel Royal William. Close to the Old City and the staff was very helpful especially a young man in the front desk named Antoine.

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JCDSanJuan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloucester
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 24 May 2010

I travelled with some friends to Quebec and stayed at the Royal William. THe hotel was reasonably priced, clean and comfortable. The restuarant was being renoved (as at May 2010 and obviously for a while to come). The staff were very helpful, giving advice on where to eat and shop in Quebec and what to see. The reception staff all all spoke good English. The hotel is within walking distance of the old town - but only if you are pretty fit because the walk is all uphill. There are good restaurants out the back of the hotel on St Joseph - I particularly recommend Le Postino.

  • Stayed May 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank simhedgesx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Royal William

Property: Hotel Royal William
Address: 360 Boulevard Charest Est, Quebec City, Quebec G1K 3H4, Canada
Region: Canada > Quebec > Quebec City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #57 of 101 Hotels in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Royal William 3*
Number of rooms: 44
Reservation Options:
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Also Known As:
Hotel Royal William Quebec/Quebec City

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