Our first impression was very positive. We had a reservation for a Superior Room view on the city for four days. We arrive at night, and during the check-in process the person of the front desk told us that due to a lack of rooms, they assign a Junior Suite for us at no additional charge (two levels up). That room was really nice and comfortable, with a king bed, a leaving room area with a nice sofa, a big LCD, fireplace, a small refrigerator and an incredible jacuzzi inside the room. The bathroom was nice and very modern.
Like a ping pong of sensations, after that very nice free upgrade, we noticed at the first use that the toilet was blocked, not very good when you arrive after a six hour drive at night. The people of the front desk rapidly solved the problem but the problem existed at the moment of our arrival.
On the next morning, we noticed that the unique elevator did not worked. OK, stairs for two floors. The very big news was that we never had the possibility to enjoy the service of that elevator during our entire stay, i.e. three days without elevator (including our check-out with our baggage). Nobody or any signal indicated when that circumstance would be solved.
This is the best. We parked our car in the parking of the hotel (for an additional CAD 19 per day). As the rules of the hotel says, the check-out has to be at 11.00AM. We checked-out at 11.00AM. We put our luggage in our car. When I tryied to exit the parking, a group of workers were loading big pipes on a truck, that was obstructing the exit. I kindly asked to move the truck because I had to leave. One of the guys, french speaker, told me something, I excuse myself because I do not speak french. In a couple of minutes a person of the front desk came to me saying (kindly) that they need at least half an hour. I insisted saying that I had to leave immediately because I had to be in Montreal at certain time. Not saying anything and showing her dissatisfaction, ordered the workers to move the truck. Is interesting to say that other two cars were in the same situation.
Objectively, the hotel is excellently located in the middle of the Upper Town of the Old Quebec, at walking distance of everything. The hotel offers a complimentary breakfast, very well served in a comfortable and nicely decorated room. As all the other people pointed out through Tripadvisor, there is an excellent expresso machine close to the front desk, available at any time. The crockery is perfect in the breakfast and for your expressos. The rate is very reasonable.
Finally, in the ground floor there is an ice machine and a microwave oven, perfect for your meal, of course allways if you are lucky with the elevator….
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- Also Known As:
- Hotel Le Champlain
- Hotel Champlain Quebec
- Le Champlain Quebec City
- Le Champlain Hotel Quebec/Quebec City