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All reviews pool area ricky's restaurant poolside room pool attendant attached restaurant western hotels third floor rooms are clean albert street stayed one night front desk staff business bw ricks tournament vehicle pet
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Reviewed August 21, 2018

Good place to stay after a long drive with the family. Water park is a good place for kids to burn off energy. The some of the facility is a bit dated and could use a detailed cleaning in the pool area (slide tubes are dirty on exterior), but overall everything works.

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank skay373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David T, Front Office Manager at Best Western Seven Oaks Hotel, responded to this reviewResponded August 22, 2018

Thank you for leaving us a comment, The pool area is a big hit with kids and those of us that still think we can be kids.

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Reviewed August 17, 2018

I had quite the weekend. I watched grown men and women act like complete backsides. They would not obey the rules to keep everyone safe. They endangered themselves and others. The staff was very patient with them repeatedly giving them warnings and monitoring them because as soon as staff left they were back to backsides. Dealing with these individuals who thought they could throw wet arms from the pool around the staff and make excuses and the do it over again. Wow. Well trained staff, who went above and beyond for us with amenities and friendliness. Well done. Sorry you had to deal with that!

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank cr0sshair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David T, Front Office Manager at Best Western Seven Oaks Hotel, responded to this reviewResponded August 18, 2018

Thank you for the nice comments. We try very hard so that everyone can have a safe and enjoyable time at the hotel. it sometimes does take a lot of restraint when dealing with unruly guests. The staff and management really appreciate your patience and the patience of others when we have to deal with such customers.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 10, 2018

Good and Bad
Good-managers went above and beyond, made up for the crappy staff service
-pool area
- makeup vanity
-good front desk clerks

bad-one bad experience with a staff member at the restaurant
-fridge worked but it froze everything in the fridge
-potential long walks from the elevator
- not the best wifi

Overall the stay was good. i believe some of our bad experiences may be stemming from racism. people in the town were staring at us constantly. the restaurant server/hostess was very rude and other staff went above and beyond to make up for it. we had mixed feelings but i don't think that they truly are the values and beliefs of Best Western.

  • Stayed: August 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank zwilson2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David T, Front Office Manager at Best Western Seven Oaks Hotel, responded to this reviewResponded August 11, 2018

Thank you for your comments, I am glad the managers were able to step up for the poor service of the staff. That shouldn't have to happen but I am glad they were able to for you.

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Reviewed August 7, 2018 via mobile

We liked the room. The bathroom a little small and the exhaust fan left a little to be desired. Housekeeping was great, they really did a nice job on the room.
The security in the parking lot is very bad. All of the parking lot street lamps were out, leaving the lot dark and creepy.
My sister had her new Tesla car and someone was always parked in the EV reserved stall. I was really mad and it wasn't even my car. You need to fix the signage for EV cars.
I like breakfast bars better than the traditional fried breakfast food. I don't eat fried breakfasts at home. The breakfast idea needs a rethink.

Stayed: August 2018, travelled with family
1  Thank Brian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David T, Front Office Manager at Best Western Seven Oaks Hotel, responded to this reviewResponded August 9, 2018

Thank you for taking the time to leave us a review. We are working on new signage for the Tesla parking spot. We will check into the lights not being on, might just need to reset timers, but will investigate. We are always willing to hear comments on how we can make the free breakfast better.

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Reviewed August 4, 2018 via mobile

Don’t waste your money to have a pool it so gross and dirty. 4 of us absolutely refused to use it .. Considering hanging out in the pool was an important part of our weekend plans. We spent money to eat out the second day. The free breakfast was not worth the price and the service was awful :( We have always relied on best westerns as our go to chain ... but never again this one .

Stayed: August 2018, travelled with friends
1  Thank staceym575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David T, Front Office Manager at Best Western Seven Oaks Hotel, responded to this reviewResponded August 6, 2018

I am terribly sorry to hear this,Would you email me directly so I can follow up on this.
Thank you

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