The overall experience at this Hotel was great. They went out of their way to ensure we had everything we needed. The food at the Restaurant was good and the Hotel was very clean! The staff was friendly and experienced.More
- Free Wifi
The overall experience at this Hotel was great. They went out of their way to ensure we had everything we needed. The food at the Restaurant was good and the Hotel was very clean! The staff was friendly and experienced.MoreShow less
Thank you very much. I am glad your stay with us was great. Hope to see you again soon.
Good place to stay after a long drive with the family. Water park is a good place for kids to burn off energy. The some of the facility is a bit dated and could use a detailed cleaning in the pool area (slide tubes are dirty on exterior), but overall everything works.
Thank you for leaving us a comment, The pool area is a big hit with kids and those of us that still think we can be kids.
I had quite the weekend. I watched grown men and women act like complete backsides. They would not obey the rules to keep everyone safe. They endangered themselves and others. The staff was very patient with them repeatedly giving them warnings and monitoring them because as soon as staff left they were back to backsides. Dealing with these individuals who thought they could throw wet arms from the pool around the staff and make excuses and the do it over again. Wow. Well trained staff, who went above and beyond for us with amenities and friendliness. Well done. Sorry you had to deal with that!
Thank you for the nice comments. We try very hard so that everyone can have a safe and enjoyable time at the hotel. it sometimes does take a lot of restraint when dealing with unruly guests. The staff and management really appreciate your patience and the patience of others when we have to deal with such customers.
Good and Bad
Good-managers went above and beyond, made up for the crappy staff service
- makeup vanity
-good front desk clerks
bad-one bad experience with a staff member at the restaurant
-fridge worked but it froze everything in the fridge
-potential long walks from the elevator
- not the best wifi
Overall the stay was good. i believe some of our bad experiences may be stemming from racism. people in the town were staring at us constantly. the restaurant server/hostess was very rude and other staff went above and beyond to make up for it. we had mixed feelings but i don't think that they truly are the values and beliefs of Best Western.
Thank you for your comments, I am glad the managers were able to step up for the poor service of the staff. That shouldn't have to happen but I am glad they were able to for you.
We liked the room. The bathroom a little small and the exhaust fan left a little to be desired. Housekeeping was great, they really did a nice job on the room.
The security in the parking lot is very bad. All of the parking lot street lamps were out, leaving the lot dark and creepy.
My sister had her new Tesla car and someone was always parked in the EV reserved stall. I was really mad and it wasn't even my car. You need to fix the signage for EV cars.
I like breakfast bars better than the traditional fried breakfast food. I don't eat fried breakfasts at home. The breakfast idea needs a rethink.
Thank you for taking the time to leave us a review. We are working on new signage for the Tesla parking spot. We will check into the lights not being on, might just need to reset timers, but will investigate. We are always willing to hear comments on how we can make the free breakfast better.
Don’t waste your money to have a pool it so gross and dirty. 4 of us absolutely refused to use it .. Considering hanging out in the pool was an important part of our weekend plans. We spent money to eat out the second day. The free breakfast was not worth the price and the service was awful :( We have always relied on best westerns as our go to chain ... but never again this one .
I am terribly sorry to hear this,Would you email me directly so I can follow up on this.