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“Hilton Name but not Hilton Service”

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Hilton Garden Inn Saskatoon Downtown
Ranked #12 of 39 Hotels in Saskatoon
Certificate of Excellence
GreenLeadersSilver level
A TripAdvisor Member
“Hilton Name but not Hilton Service”
Reviewed 19 October 2005

I am very familier with this hotel. Stayed at it many times over its name changes from Holiday Inn, Ramada Inn, Quality Hotel and now Hilton Garden Inn. If you stayed here before started it's renovation a couple of years ago you need to go back. The hotel is beautiful, the front desk/lobby area has been redone, front desk has moved, windows added, a business center and food pantry now included. The rooms are fantastic with lots of extra amenities like a fridge and microwave and if you are lucky you might get upgraded into a suite with a jacuzzi....As I said the hotel is lovely and right across from a big mall and a movie theater...but...years ago it had wonderful service and a very personal male manager, now with the hotel redone in the Hilton name and Style the hotel modern and beautiful but sadly the service does not match the Hilton name. A reservation manager that challenged me when I was booking and took pride in telling me I was wrong in my information, a banquet manager that berated his staff and also was very defensive with me and a catering department that perhaps Hilton should educate on first impressions not only on how they talk to people but their appearance. It is really too bad with a hotel that nice and the Hilton name, that the service is not even as good as it was when it was a Holiday Inn, Ramada or Quality. Here is hoping that Hilton has just not got around to running their training programs.

  • Stayed September 2005, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
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Additional Information about Hilton Garden Inn Saskatoon Downtown

Property: Hilton Garden Inn Saskatoon Downtown
Address: 90 22nd St E, Saskatoon, Saskatchewan S7K 3X6, Canada
Phone Number:
Region: Canada > Saskatchewan > Saskatoon
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Saskatoon
#4 Business Hotel in Saskatoon
#9 Romantic Hotel in Saskatoon
#11 Family Hotel in Saskatoon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Garden Inn Saskatoon Downtown 3.5*
Number of rooms: 180
Official Description (provided by the hotel):
The Hilton Garden Inn is a beacon of downtown style and sophistication, and an ideal base from which to explore the City of Bridges. Overlooking the vibrancy of downtown Saskatoon, this 16-floor hotel is just steps from Midtown Plaza and TCU Place Arts & Convention Centre. Key attractions close to the Hilton Garden Inn include Remai Arts Centre (0.1 km), Meewasin Trail (1 km), the University of Saskatchewan (4 km) and River Landing (1 km). Contemporary furnishings and warm, inviting colours come together in 180 guestrooms. Retreat to the quiet calmness of your room with the city as your backdrop. Offering custom, adjustable beds, free WiFi, flat-screen TV's, microwaves and mini-fridges. Upgrade your room to one of 12 luxurious Spa Suites, with private sleeping areas, whirlpool tubs, living area and fireplace. Accessible Rooms and Pet-Friendly Rooms available at no additional charge. Positive guest experiences are assured with the Hilton Garden 100% Satisfaction Guarantee for every stay. This downtown Saskatoon conference centre hosts and caters groups in 11,500 sq. ft of functional event space. Booking at the Hilton Garden Inn ensures your event is in the hands of professionals, with full-scale catering and banquet services, fresh ingredients and in-house A/V equipment. Stay on routine with a fully-equipped Business Centre and Fitness Centre that are available 24-hours every day. A lobby Pantry conveniently equips guests with sundries at all hours, including snacks, gifts and everyday essentials. A second floor pool and whirlpool offer natural light from south-facing windows. Indulge in a handcrafted lobby latte, chef-inspired plates and locally-sourced classic cocktails in our inviting social spaces. We Proudly Serve Starbucks customizes hot and cold beverages offering pastries, grab-and-go lunches and alcoholic beverages in the inviting lobby lounge. The Garden Grille & Bar serves daily breakfast buffet, plus a full menu crafted with locally-sourced ingredients. Lunch features build-your-own salads and burgers, and dinner features BBQ platters to share in an intimate gathering. Steps Lounge is an uptown gathering place in downtown Saskatoon. Sip on the best bourbons that can be found in this city, unforgettable classic cocktails, local craft beer, appetizers and sharing plates. This award-winning hotel is home to the Hilton CEO Light & Warmth Award. Eco-friendly, rated with 4 Green Keys, Energy Star Partnership and Saskatchewan Environmental Society Partnership. ... more   less 
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Also Known As:
Hilton Garden Inn Saskatoon Downtown Hotel Saskatoon
Hilton Saskatoon
Hilton Garden Inn Saskatoon Downtown Saskatchewan

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