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Heritage Inn Hotel & Convention Centre
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Reviews (131)
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97 - 102 of 131 reviews
Reviewed 27 October 2011

This Hotel is very run down, and full of shady looking staff. The rooms are old, run down, and in desperate need of some TLC. The bathrooms are clean, but old and falling apart. The cleanliness of the rooms was questionable, they seemed to be cleaned quickly and without care. After seeing the housekeeping staff and maintenance man, it became clear as to why this place looks like it does. The housekeepers look like they were hired off the streets and it is obvious by their appearance and odor that they spend more time in the lounge than working. The maintenance man looks like he is on his last legs of life and just seems to not be able to see the horrible state of the place.
The front desk lady was very nice, polite, and helpful, but her odor and bad breath made the experience unpleasant. The management that I encountered were pleasant, and very nice, over nice in my opinion, and are willing to give almost anything to try and make you forget the bad stay in this run down hotel. The Pool that they advertise is under renovations they say but there is no sign of a pool in the building. The food they serve is ok at best, and only if you are lucky enough to get it before it is cold.
Over all, NEVER stay in this hotel, the few extra dollars to stay at another place will make you much happier with your stay in Saskatoon.

Room Tip: Ask to see your room first, maybe you'll like it?
  • Stayed: October 2011, travelled with family
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2  Thank Family M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Centre, responded to this reviewResponded 3 December 2011

Dear Guest,

We would like to apologize for the discomfort that you experienced on your recent stay with us. Our hotel is currently under an extensive renovation program, as we are working very hard to improve our products and services. We appreciate that you provided your feedback and comments as it allows us to evaluate where improvements and training are required. Your comments about the staff will be taken under consideration and will be reviewed by upper management.
We are confident that our product and services will improve with our renovations and training reviews and hope that you will consider staying with us again.
Thank you
Michael Ulene
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2011

The air coditioner sounds likes it is a fighter jet, the sheets are thin and show through to the mattress, the toilet seat is plastic and old, the desk staff acts like you are an inconvenience, the walls are paper thin, the bar downstairs is shady... need I say more? do yourself a favor and never make the mistake of staying here. they don't deserve anyone's business until yet clean this place up.

  • Stayed: August 2011
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3  Thank pasdecouleur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageInn_11, General Manager at Heritage Inn Hotel & Convention Centre, responded to this reviewResponded 14 September 2011

Dear Guest,

I wish to begin by apologizing for the quality of your experience at The Heritage Inn Saskatoon. Your comments and opinions are valuable as they help us improve the quality of our hotel and service.

I would like to let you know that your concerns have been addressed to the staff. We are using your stay as a corrective example of how we can improve our hotel and service standards.

We are currently under renovation. This includes upgrading all guest rooms and amenities. After completion of our renovations, I am confident that we will deliver a superior product at an affordable price.

Our front desk staff is committed to offering the best customer service possible, and we would like to apologize for any problems that you may have experienced. Corrections have been made.

As the new General Manager, I would like to invite all previous and current customers to revisit The Heritage Inn Saskatoon to view all our changes and improvements.

Once again, my sincere apologies for the unsatisfactory stay you experienced.


Thank you
Michael Ulene
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2011

We made a reservation to stay at this hotel through the Air Canada website,
thinking that it would be fairly good hotel accommodation proximal to the
Saskatoon airport. It is not. The room smelled bad (cleaning product??),
the window would not close, the water tap in the bathtub/shower dripped all
night. The hotel's note that wireless internet access is available is
simply not true. Internet did not work in my room and it worked only
sporadically in the lobby area, requiring me to sign-in repeatedly in order
to perform even the most basic e-mail functions. The hotel is old and badly
in need of updating, cleaning and renovation. I'm not sure where the
pictures of the hotel accommodations that are posted on their website
are/were taken but they do not accurately reflect what is actually provided.
The reception clerk was questionably competent and only frustrated my
check-in. I would never stay at this hotel again and do not recommend it to
anyone."

Room Tip: Yes - stay elsewhere!
  • Stayed: April 2011, travelled as a couple
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2  Thank Denis155004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2010

Very basic rooms that need upgrading badly. pool is down for renos but they didn't let us know until we we're already booked in.stay else where if possible

  • Stayed: March 2010, travelled with family
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1  Thank Flames66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageSaskatoon, General Manager at Heritage Inn Hotel & Convention Centre, responded to this reviewResponded 2 June 2010

I wish to thank you for your comments about Heritage Inn Saskatoon. I am pleased to inform you, and every other guest who has had a negative experience at the property that it is now under new management.

As well, renovations and customer service training for all areas is the main focus of the property so that we regain the trust and faith of our guests.

I do hope that everyone who has written a review for Heritage Inn Saskatoon will take note of the improvements and changes that we are making and will consider giving us another chance to earn your business.

Sean Peterson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2010

This is the Hotel from Hell! It was absolutley disgusting! The bedding was dirty, rooms were dirty and falling apart! The bathroom had a mysterious handprint on the wall in an unkown brown substance,we had no hot water in our room, the pool area was filled with black mold, the staff and management were very rude and uncaring, the food on the resteraunt buffet was all brown and dried out! This hotel was the most disgusting place I have ever seen! It is definaltely in need of some serious renovations if not condemmed all together. the health board needs to step in and close this place down! DO NOT EVER stay here!

  • Stayed: February 2010, travelled on business
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2  Thank roxygirl76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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