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“Very disappointing”

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Sandman Hotel Saskatoon
Ranked #29 of 40 Hotels in Saskatoon
Reviewed 7 August 2011

We stayed at this hotel about 3 years ago and really liked it. I don't know if we had a recently renovated room at that time because the room this time was definelty in need of some work. Everything was old, including bathroom fixtures and TV. We had to get down on our knees to set the air conditioner. Bed sheets were very wrinkled and we were unsure if they had been changed. Hall ways were very hot. The price is a much too high for the quality of the room.

  • Stayed: August 2011, travelled with family
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1  Thank hello003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beverley05, Manager at Sandman Hotel Saskatoon, responded to this reviewResponded 9 August 2011

Dear Valued Guest,

Please accept my sincere apologies for not meeting your expectations during you recent stay.
Your comments are important to us and it ensures our guest experience is one of feeling valued and enjoyed. This certainly was not exhibited during your visit. Standards in consistency especially in room cleanliness are vital and your concerns have been addressed for immediate rectification. Future hotel renovations will be commencing in the near future. My apologies again, and it is my wish you will afford The Sandman Hotel, Saskatoon the opportunity to host your future accommodation needs.

Yours in Hospitality
General Manager

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Reviews (195)
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165 - 171 of 195 reviews

Reviewed 13 July 2011

Had a 2 night stay there. The hotel is 10 years old and if you can believe it the hotel was built without central air. There was no place to gather without beingt totrtured by the heat. The halls were also very hot and my heart goes out to the cleaning staff who work under the sweltering conditions.
The rooms are quite small but fine. The beds seemed smaller thatn doubles and very very soft. Woke up each morning in pain. Our room was not cleaned up at all other than having the beds made. There was no wiping of tables or vacuuming of floors. They did not even pretend to clean it, everything on the floor ie. a hanger was exactly where we left it in our rush to get out. Makes one wonder how well it is cleaned if at all between customers.

The door kwys seldom worked and we had to go back to the front desk everytime we needed to open the door. That was a pain in the neck to never be able to enter your room easily.

This is basically a trucker or traveller stop. There is nothing to do there at all. The surroundings are ugly and nowhere to walk to, It should not be used for anything other than it's main function which is probably overnight travel. The pool looked murky and the environment of it was sterile and uninviting. On the whole it was an awful place except for a very pleasant staff.
Even if it were for free there is nothing about it that would make me come back.

  • Stayed: July 2011, travelled with family
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1  Thank morahb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beverley05, Manager at Sandman Hotel Saskatoon, responded to this reviewResponded 9 August 2011

Dear Valued Guest,

Thank you for choosing The Sandman Hotel, Saskatoon for your recent stay. Please accept my sincere apologies for the problems encountered. We take pride in ensuring our guest's experience is one of satisfaction and feeling valued, this certainly was not exhibited to you during your stay. I have addressed the issues with the guestroom condition to the appropiate dept for immediate rectification. Renovations are also planned for the near future! My apologies again, and it is our wish you will afford The Sandman Hotel, Saskatoon the opportunity to host you future hotel accommodation needs.


Your in Hospitality
General Manager
Sandman Hotel, Saskatoon

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Reviewed 2 May 2011

I stayed at the Sandman in Saskatoon while in transit. In part, I chose this hotel because it was close to the airport and offered a shuttle service. On checking in I informed the counter staff that I was hoping to take a 6:00 am flight to Toronto and that I would require the shuttle service. I was told that they were short staffed and that I would have to take a cab. It was late, so I checked in anyway. When I got to my room I found that I could not get a flight the next morning, so needed to stay in Saskatoon another night. I could not get on the internet, so decided to wait til morning.

In the morning I tried to get on the internet, but could not. When I phoned the desk I was told I could come down and use the business centre. As it was very early I told that person that I was wearing my pyjamas and did not want to come down to use the internet.

This staff member then tried to give me further advice about getting on the internet. For the life of me I could not understand what she was saying. Her command of the English language was less than acceptable.

Finallly, I understood that she wanted me to go to the Sasktel internet service. I was able to get to the provider and then needed a password to get on to the service. Once connected I was unable to stay on the internet and was continually being booted off the net.

I had to stay in town another night, but I chose to go to another hotel for the extra night. Although the person on the counter listened to my complaints, he merely told me that when I came back to town that I should stay there again and that he would upgrade me. I told him that I didn't need a bigger bed, I needed the services that were advertised.

In addition to these challenges I found the bar/restaurant to be VERY noisy and the food gave me an allegic reaction.

I can't recommend this hotel.

  • Stayed: April 2011, travelled on business
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3  Thank Ginger443
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2011

THe room was too warm, no extra pillows, loud rowdy drunks beneath our window. The worst part was waking up at 2:30am to 4 bites on my arm. I met with the Manager in the morning about the bites, and she responded "probabley mosquito bites". My arm was sore, itchy and inflammed and ruined my whole weekend. Needless to say we checked out and went to another hotel.

Stayed: April 2011, travelled on business
2  Thank Turbosled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beverley05, General Manager at Sandman Hotel Saskatoon, responded to this reviewResponded 5 May 2011

Dear Valued Guest,

Please accept my sincere apologies for the problems encountered during your recent stay. Your comments are important to us. As per our conversation, a professional was immediately called in to investigate your concerns. An inspection report documented your guestroom as not requiring any form of treatment. Upon completion of the report, a telephone message with my contact information was left for you. I did not receive a returned telephone call. In view of the above comments, It is my wish you will afford The Sandman Hotel, Saskatoon the opportunity to host your future hotel stays.

Yours in Hospitality
General Manager

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Reviewed 17 March 2011

I stayed overnight on business - the location is great (just 5 min from the aiport), staff very helpful and friendly, rooms comfortable .... and the attched bar is a great place for supper. the exercise room and pool looked great too, but I didn't have time to experience them. I'll definitely stay there again.

  • Stayed: March 2011, travelled on business
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Thank feather_pillows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2011

Room cost $120, which I thought was a little steep for a basic hotel room on a Monday night. The room was relatively nicely furnished though, and I slept without any interruptions.

I experienced no issues with noise or 'sketchy' looking people as reported by some others. The temperature was about -30C though, so it may have been that it was too cold for anyone to be outside making noise.

  • Stayed: January 2011, travelled on business
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Thank youbrokeit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2010

This hotel was a complete dump! Do yourself a favour and find something better!! Everything about it SUCKED! Overall, the staff was very unfriendly. Would it kill them to greet you even ONCE???? The rooms need a COMPLETE OVERHAUL! I'd be ashamed to charge money for such a run down room. I decided to sleep with my clothes on... ya! Not kidding!! The sink in the room was completely clogged and eventually after the water drained, the stench was something that would make you vomit! They neglected to put enough credit on my room ( how this is my problem, I'd never know, as I have a platnium Amex card), I was held at their pathetic "Denny's Restaurant" for over 30 mins as their unexperienced staff had to confirm with the front desk that my card could handle the you guess it - $15 charge. (boy, that's the last time i leave my wallet in the room) I wasn't allowed to leave to go get it, as they thought I would do a dine and dash... What a joke! wake up people! it's 2010! If I was going to pull a dine and dash I would of had a few beers!!!! OVERALL? A PATHETIC JOKE!

  • Stayed: October 2010, travelled on business
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2  Thank zorka3500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CindySaskatoon, General Manager at Sandman Hotel Saskatoon, responded to this reviewResponded 7 December 2010

Dear Valued Guest,

Please accept my sincere apologies for the problems encountered during your previous stay. Our success is measured by our customers experiences. This was not the quality of service we pride ourselves. Your concerns have been addressed for immediate rectification. My apologies again, and it is my wish you will permit The Sandman Hotel, Saskatoon another opportunity to exceed your expectations by hosting your future hotel stays!

Yours In Hospitality,
General Manager,
Sandman Hotel, Saskatoon

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Additional Information about Sandman Hotel Saskatoon

Address: 310 Circle Dr W, Saskatoon, Saskatchewan S7L 0Y5, Canada
Region: Canada > Saskatchewan > Saskatoon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #29 of 40 Hotels in Saskatoon
Price Range: $110 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sandman Hotel Saskatoon 3*
Number of rooms: 187
Official Description (provided by the hotel):
A perfect blend of comfort, quality, and service, Sandman Hotel Saskatoon has everything for both corporate and leisure travellers to make your stay ideal. ... more   less 
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Also Known As:
Saskatoon Sandman Hotel
Sandman Inn Saskatoon
Sandman Hotel Saskatoon Saskatchewan

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