....and our suite was excellent but the service haphazard. We had dinner in the restaurant. While our main course of fish was excellent, we were not offered the choice of main courses which was offered to others in the dining room. Although the wine cellar was supposed to be a feature, wine by the glass was limited. We were given the last of the bottle which was found to be unsatisfactory and the opening of a fresh bottle was not offered. We had to carry our bags downstairs at checkout as there were no staff to be found. Halfway down the stairs a cleaner offered to help with one bag but was smaller than me so I declined. While the gardens are lovely, the tennis court is overgrown with holes in the net and no markings. It is neither a luxury lodge nor the 5 star hotel it aims to be.
- Official Description (provided by the hotel):
- Luxury, seclusion, elegance and romance - four words which describe this stunning boutique hotel. Surrounded by landscaped gardens and orchards, Mangapapa Hotel offers the finest luxury accommodation in its magnificent suites. Together with the renowned restaurant, spa retreat, and facilities such as the pool and lawn tennis court, Mangapapa delivers Hawke's Bay's ultimate luxury experience. ... more less
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