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Review of Mill House

Mill House
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Mill House
Ground Floor Suite Master Bedroom
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Average
7 reviews
Mill House
Ground Floor Suite
Master Bedroom
Sitting room
Kitchen /  Dining room
Boswell Welcome DevonCream Tea
Family Bathroom
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Overview
Cottage -
2 Bedrooms, 2 Bathrooms, Sleeps 5
Sidbury, Sidmouth, Devon, England

Reviews from our community

Average - based on 7 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
Any
English first
ESSEMM53
Wolverhampton, United Kingdom
Level 5 Contributor
67 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Website out of date. Disappointing.”
Reviewed August 15, 2015 for a stay in August 2015
5
people found this review helpful

The website looks fabulous and very inviting. It boasts a Fishing lake and Pilates, children's playground and tennis court.
Tennis court is good. Fishing lake is an overgrown stagnant pond. No response to email requests to join Pilates classes from my family members. Playground is usable.
The cottage was smelling of damp and the water from the taps was brown.
The showers were totally inadequate and cut off whilst in use and ran cold.
The grounds were overgrown. The dog friendly garden was inadequately fenced to keep dog in so it kept escaping. So did everyone else's!
The whole place feels outdated and neglected.
The decor as above.
The water system totally inadequate in this day and age. Even unhealthy.
No toiletries supplied, not even a bar of soap-photos on website showed toiletries.
Oven not clean.
Internet very poor.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location.
Liked least: Water quality, showers and drain and damp smells.
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
21 Aug 2015
Thank you for your feedback with regards to your stay. Having run Boswell Farm for 21 years we appreciate all feedback, good or negative, as it is through this that we can improve our guest’s experience.

Boswell Farm’s website including all photos are a year old (July 2014). We carefully adhere to the Trading Standards office rulings, “dressings” including e.g. toiletries, fruit and flowers are acceptable and do not indicate supply. Visit Britain inspected Mill House in May 2015 awarding it 4 Stars with a Gold Award

Our booking conditions, agreed to on booking, state that any concerns must be raised during the holiday giving us the opportunity to discuss and/or put matters right. None of these issues were brought to our attention until less than 24 hours before departure, when only a couple were mentioned, even though we were available 24/7.

Boswell achieved a Gold Award from Green Tourism in June 2015, and as stated in our environmental policy, “we care and respect wildlife and ecologically manage our farmland and facilities” The lake is a natural area with a documented, abundance of wildlife. Water enters and leaves the lake ensuring the survival of all wildlife and therefore is not stagnant.

No email enquiries were received in respect of Pilates classes. Instructors live on site so are accessible as you were aware; we would have been very happy to have welcomed family members to the classes, as we did for other guests staying the same week as yourselves.

Boswell is on its own natural spring; following extremely heavy rain, (262mm were recorded as falling over the one day of 13th August), the water becomes slightly coloured, this is often characteristic of spring water but clears within 24 hours. We have a Water Treatment System which is inspected regularly by East Devon District Council, as is the water quality.

The problem with the shower was not raised during the stay so we are unable to comment.

We welcome dogs but ask that all guests keep their dogs under control at all times.

(We are on fibre optic broadband here with a good speed, we have a separate router and 4 booster masts for guests to enable them to enjoy this facility free of charge. We are in a rural environment and connectivity can vary.)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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