Rooms smelly, bad smell in washroom. Carpets very dirty and several creatures (millipedes) inside the rooms. Very unhealthy and unsafe place specially when young kids are with you. No tea and milk supplies. Calls to reception goes unanswered. Food in restaurant very limited selections available. Poor customer service.

Staying here as I am working in Cessnock for 2 days, decided to bring family with me this time. I booked accomodation and was told there were no rooms left that would accommodate a family of 4, was told would need 2 rooms and they would be right next door to each other, I expressed my concerns that I would not want my kids alone in a room and would prefer us all in one room, and also told them I was happy for my kids to share the sofa lounge. I was told the sofa lounge would only fit a small child and not 2 children.
I did question this 3 times or more and was told the same thing. I then called to confirm and see if any larger rooms available the day before as thought there would be cancellations. Was told there was not and that I needed the 2 rooms both nights. I was also told that I could cancel the day before and would not be charged.
On arrival I was charged for both rooms for 2 nights and was again told the sofa lounge would not accommodate my kids. We took both keys and only opened one room which had a large sofa lounge, large enough for my 2 kids to sleep on, the other room although attached was around the other side of a wall and bush, could not see front door from the other room.
I went straight away back to reception and advised we would not need the 2nd room as sofa lounge was large enough and I understood if I could not cancel both nights but could I cancel the 2nd room for the 2nd night at least. I was told due to “covid” and cause they had given me the key and I had touched it, they could not refund it or sell that room to anyone else as they could not clean it in over 24 hours notice.
We then went to the pub on the same property to get a meal and we were sent away as we are from greater Sydney and they have been advised to not let anyone in from anywhere in Sydney up to central coast area.
If we can’t eat at the hotel even though different ownership, then why are we able to stay in the hotel and not get a refund? Also I believe it would be illegal to allow kids under 12 years old to stay in a room alone overnight, without any interconnecting doors, regardless if next door I was never advised that an adult must be with kids at all time which I found strange, what if something happened overnight? Lucky I would never leave my kids alone but how was management to know this.
There is also centipedes and insects everywhere and the rooms have not been cleaned well at all not to mention to covid standards. There is a stale smell, dust and carpets are dirty also. I always sterilise and clean rooms on arrival regardless. We complained of the smell and I was given room deodoriser and cleaner to clean and spray room myself as apparently the cleaners had left, even though we saw a room being serviced as we walked back from reception.

I travel a lot for work and this is one of the worst service i have received from hotel staff.

The 4 of us stayed in a 2 bedroom spa villa room which was very dated and in need of some maintenance the shower spout kept dropping down, the walls and doors were dirty, and scratched carpet was stained at $315 a night definitely overpriced. The only reason I gave it 3 stars is the restaurant and bar area was great with a good selection of craft and regular beers, meals were good as well so maybe call in for a feed and a beer but I wouldnt recommend staying there..